SUPC Superior Consultant Holdings (MM)

Princeton Healthcare System Cuts I.T. costs 30% and Increases Customer Satisfaction With Superior Consultant's Help Desk Services SOUTHFIELD, Mich., Feb. 12 /PRNewswire-FirstCall/ -- To increase the functionality and economic and operational efficiency of its information technology department, Princeton HealthCare System, a Princeton, N.J.-based nonprofit, teaching healthcare system, enlisted the support of Superior Consultant Company, Inc., , to launch an innovative, 24/7 help desk and network monitoring solution. Princeton selected Superior's NetLinc Help Desk solution to prioritize and meet end-users' needs, manage project scheduling and completion, to predict and stabilize department workloads, and increase customer satisfaction. NetLinc isa proactive, integrated, cost-effective remote help desk and monitoring solution that emphasizes communication, technology and accountability. Delivering immediate user support from Superior's Network Control Center, NetLinc employs highly skilled resources, stabilizes network costs, and draws upon one of the most advanced technical reference libraries available. Specifically, Superior's NetLinc solution delivered the functions Princeton HealthCare was seeking to support information technology enterprise-wide: a 24/7 remote help desk; network management; virus protection and security; tools to upload and download software remotely; and monitoring and tracking that shows trends and recurring issues, workload, and workflow issues. Deployment of the NetLinc Help Desk solution gained Princeton an overall savings of approximately 30% over the five-year contract, in terms of personnel, hardware and software tools, and maintenance expense. In addition to the cost savings, Superior's help desk and network monitoring solution provided the health system with operational efficiency, increased customer satisfaction, and enabled Princeton HealthCare to redeploy IT Help Desk staff to strategic initiatives. "Princeton HealthCare System has a reputation for providing exceptional care, having a superb medical staff, and being a leader in technology," said Charles Schwenz, Chief Information Officer. "However, until we launched Superior's NetLinc Help Desk and Network Monitoring solution in July of 2003, our IT department was in need of a discernible infrastructure, policies and procedures, and organization. NetLinc made an immediate difference throughout the health system-we literally went from cacophony to orchestration. In addition to achievement of increased efficiency and strong customer satisfaction, this solution has reduced the cost of information technology at Princeton." "Working with Princeton HealthCare to help them improve their information technology department's overall operations has been a rewarding experience," said Dan Walsh, Superior's regional vice president. "By applying our healthcare and information technology knowledge and our expertise, we provided them with a state-of-the-art help desk and network monitoring solution, which ultimately helped Princeton HealthCare achieve their goals of improved efficiency and customer satisfaction and gained Princeton a significant I.T. cost savings." About Princeton HealthCare System Princeton HealthCare System is a leading provider of world-class healthcare that is redefining care by providing patients and their families with an exceptional level of personalized service. It is a 450-bed nonprofit, teaching healthcare system that offers a full continuum of care for the communities it serves. Princeton HealthCare System encompasses: the prestigious University Medical Center at Princeton, a University Hospital Affiliate of the University of Medicine and Dentistry of New Jersey - Robert Wood Johnson Medical School and a ClinicalResearch Affiliate of The Cancer Institute of New Jersey; Princeton House Behavioral Health; Merwick Rehab Hospital & Nursing Care; Princeton HomeCare Services; Princeton Surgical Center; and Princeton Fitness & Wellness Center. About Superior Consultant Holdings Corporation Recipient of Frost & Sullivan's 2003 Best Bang for the Buck Award for providing services and solutions with the highest ratio of value to cost, Superior Consultant is a leading national provider of outsourcing, management and information technology consulting services and solutions to the healthcare industry. Superior specializes in Digital Business Transformation(TM) services that enable clients to thrive in the information-driven economy, and its outsourcing, management and information technology consulting services and solutions help clients plan and execute better business strategies and meet their fiscal challenges while advancing clinical quality. Superior's best practices outsourcing model includes a full range of flexible business process and information technology solutions, including data center services, 24/7 network monitoring and help desk services, facility management, interim management, and application outsourcing services. For nearly 20 years, Superior has been recognized as an innovative leader within the healthcare industry and has been rewarded with full and partial outsourcing contracts, thousands of engagements, approximately 150 interim management assignments, and nearly 3,000 clients. For more information on Superior Consultant Holdings Corporation simply dial 1-800-PRO-INFO and enter the Company ticker: SUPC (a no-cost fax-on-demand service) or visit the Company's Web site at http://www.superiorconsultant.com/. DATASOURCE: Superior Consultant Company, Inc. CONTACT: Richard D. Helppie, Chief Executive Officer, or Susan M. Synor, Executive Vice President, both of Superior Consultant Company, Inc., +1-248-386-8300 Web site: http://www.superiorconsultant.com/

Copyright