UCNN Ucn (MM)

inContact(R) Hiring Chosen to Improve Staffing and Reduce Agent Attrition SALT LAKE CITY, Dec. 3 /PRNewswire-FirstCall/ -- UCN, Inc. (NASDAQ:UCNN), the market leader in on-demand contact center software, has signed a two year renewable agreement for inContact(R) Hiring with Moneris Solutions(R). Moneris Solutions is an industry-leading processor of debit and credit card payments with 230 agents at multiple contact center locations. Moneris Solutions chose inContact Hiring to improve operational performance by reducing HR screening time, improving the quality of candidates, and reducing agent attrition by hiring the right agent from the start. Additionally, Moneris Solutions plans to use this tool to help support their at-home agent program. "The inContact solution came along at just the right time," said Tony Wood, Moneris Solutions customer service team manager. "This powerful hiring tool will help us adjust staffing levels and be more strategic. We now have the ability to narrow down candidates more effectively and decrease our attrition levels. The pricing structure provided by UCN was also very impressive to us. Overall, we expect this tool to be a great benefit." "The inContact Hiring solution is designed to significantly reduce attrition by helping contact centers hire the right agents," said Roy Jackson, inContact Hiring product manager. "During challenging economic times, contact centers face tremendous pressure to reduce costs and increase productivity. inContact addresses these needs by helping our customers select and retain the most qualified agents to work in traditional contact centers as well as at home." About UCN UCN, Inc. (NASDAQ:UCNN) is the market leader in software-as-a-service (SaaS) applications for contact centers. The award-winning inContact(R) suite includes an integrated package of advanced contact handling, performance monitoring and management tools. UCN's patented software includes an enterprise-grade ACD (Automated Call Distribution) with skills-based routing, IVR (Interactive Voice Response) with speech recognition, and CTI (Computer Telephony Integration). Agent performance optimization features include: customer experience surveys, call monitoring, call recording, workforce scheduling, forecasting and adherence, agent hiring tools to reduce attrition, and targeted e-training and communications delivered to the agent desktop. The inContact on-demand platform is especially effective at allowing multi-site and remote workforces to function as a single unit. inContact requires no capital expenditure while delivering rapid application development tools for IT control, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net/. About Moneris Solutions Moneris Solutions(R) is one of North America's largest processors of debit and credit card transactions. Moneris processes more than 2.5 billion credit and debit card transactions a year, for over 350,000 merchant locations across North America. For businesses needing to accept card payments from its customers, Moneris offers a "single point of contact" for all major credit and debit cards, and all point of sale solutions -- from in-store to mobile wireless to e-commerce. Through its Ernex division, Moneris offers leading-edge electronic loyalty and gift card programs. Additionally, Moneris designs and deploys proprietary turnkey solutions for retail, business to business, and business to government merchants. Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.) DATASOURCE: UCN, Inc. CONTACT: David Oldham, VP Marketing, UCN, Inc., +1-801-320-3410, ; or UCN Investor Contact, Scott Liolios or Ron Both, both of Liolios Group Inc, +1-949-574-3860, , for UCN, Inc. Web site: http://www.ucn.net/

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