Verisk Reinforces Its Customer First Approach, Expands Medallia Relationship
December 01 2020 - 7:00AM
As part of its commitment to continuously improve the customer
experience, Verisk (Nasdaq:VRSK), a leading global data analytics
provider serving the insurance, energy, and financial services
markets, today announced an expanded relationship with Medallia
(NYSE:MDLA), a leading provider of engagement technology for
customers, employees, and citizens.
With the expanded relationship, the Verisk team will have access
to Medallia’s customer and employee engagement solutions, ideation
crowdsourcing tool, and customer success platform. These tools will
help the Verisk team more quickly understand customer trends and
challenges, and identify real-time advancements that can cultivate
customer value and loyalty.
“Verisk is guided by a ‘customer first’ approach. Combining our
AI technology with Medallia’s solutions will make it easier and
faster for us to introduce our customers’ feedback into the design
process,” said Scott Stephenson, Verisk president and CEO. “Our
customer experience strategy is driven by a continual loop of
product innovation, enhancement, and refinement. What better way to
shape and advance our solutions than by listening to and applying
insights from those who use them most?”
The expanded Medallia footprint reflects Verisk’s commitment to
continuously enhance customer experience across its enterprise.
With the insights gleaned from the additional analytic
capabilities, Verisk will have a stronger understanding of how
customers interact with its solutions, and be equipped to better
serve and anticipate their needs.
“When you combine the power of a leading customer and employee
experience platform, with an ideation solution and customer success
tools, you have a solution set that can drive business growth, even
in current times,” said Leslie Stretch, Medallia CEO. “Verisk is a
recognized innovator in the data analytics space. Our work together
will uncover new insights that can help Verisk make immediate
improvements and provide its customers with the best
experience.”
About Medallia
Medallia (NYSE:MDLA) is the pioneer and market leader in
Experience Management. Medallia’s award-winning SaaS platform, the
Medallia Experience Cloud, leads the market in the understanding
and management of experience for customers, employees and citizens.
Medallia captures experience signals created on daily journeys in
person, on calls and digital channels, over video and social media
and IoT interactions and applies proprietary AI technology to
reveal personalized and predictive insights that can drive action
with tremendous business results. Using Medallia Experience Cloud,
customers can reduce churn, turn detractors into promoters and
buyers, create in-the-moment cross-sell and up-sell opportunities
and drive revenue-impacting business decisions, providing clear and
potent returns on investment.
About Verisk
Verisk (Nasdaq:VRSK) is a leading data analytics provider
serving customers in insurance, energy and specialized markets, and
financial services. Using advanced technologies to collect and
analyze billions of records, Verisk draws on unique data assets and
deep domain expertise to provide first-to-market innovations that
are integrated into customer workflows. Verisk offers predictive
analytics and decision support solutions to customers in rating,
underwriting, claims, catastrophe and weather risk, global risk
analytics, natural resources intelligence, economic forecasting,
and many other fields. Around the world, Verisk helps customers
protect people, property, and financial assets. Headquartered in
Jersey City, N.J., Verisk operates in 30 countries and is a member
of Standard & Poor's S&P 500® Index and part of the Nasdaq
100 Index. For more information, please visit www.verisk.com.
Contacts:
Brett GarrisonVerisk@Edelman.com(917) 639-4903
Valerie Beaudett press@medallia.com(650) 400-7833
Carolyn Bassir@medallia.com
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