Witness Systems Announces Third Annual Workforce Optimization Seminar Series in North America
September 20 2006 - 10:56AM
Business Wire
Registration opens for multi-city Americas seminar series;
WFO-themed events focus on the building blocks for creating a
collaborative, customer-centric enterprise Phase two of company's
WFO Blog to launch - highlighting trends, best practices and
success stories for balancing customer satisfaction, revenue
targets and the cost of high quality service Witness Systems
(NASDAQ: WITS), a leading global provider of software and services,
today announced the second phase of its ongoing global Workforce
Optimization (WFO) Seminar Series. Now in its third year, the North
American road show includes complimentary, one-day events in such
cities as Atlanta, Charlotte, Columbus (Ohio), Dallas, Long Beach,
Philadelphia, Phoenix, Seattle, Tampa and Vienna (Virginia).
Seminars Focus on Workforce Optimization and Creating a
Customer-Centric Enterprise Taking place during October and early
November, these highly interactive seminars will follow such key
themes as WFO and how to build a customer-centric enterprise. The
session topics will explore how organizations can streamline
processes, achieve better cross-departmental information sharing
and collaboration, and respond more effectively to callers' needs -
all of which can markedly enhance both internal operations and the
customer experience. In addition to WFO and its impact on customer
service strategies, retention and loyalty techniques, workforce
models and evolving technologies, the seminar series also will
include roundtables and best practice discussions that highlight
tips and "how tos" for managing customer churn, decreasing agent
turnover, implementing more efficient processes and improving
training initiatives. Beginning next month, Witness Systems will be
in the following cities for its North American Seminar Series: --
October 3 - Seattle, Washington -- October 4 - Long Beach,
California -- October 5 - Phoenix, Arizona -- October 6 - Dallas,
Texas -- October 17 - Atlanta, Georgia -- October 18 - Tampa,
Florida -- October 19 - Charlotte, North Carolina -- October 20 -
Columbus, Ohio -- November 1 - Vienna, Virginia -- November 2 -
Philadelphia, Pennsylvania For registration and additional
information about the multi-city events, please e-mail
contact@witness.com or call 678.254.2300. Company Prepares to
Launch Phase Two of Global Roadshow Blog In addition to the seminar
series itself, the company's Principal Global Market Consultants
Oscar Alban and Bill Durr will launch phase two of their Global
Roadshow Blog located at www.improveeverything.com. The site
provides an inside look at international contact center trends and
how adopting a "customer-centric" management strategy can help
drive business processes and success. The Roadshow Blog highlights
key findings, best practices, emerging trends, issues and successes
experienced by dynamic organizations in each of the series'
destinations. It's a platform to learn and see how companies around
the globe approach customer service - in similar, new and creative
ways. The blog is an extension of the current Asia Pacific Roadshow
Seminar Series that Alban and Durr are engaged in through the end
of September. New blogs will be included regularly and continue
through early November. About Impact 360 Impact 360(TM) from
Witness Systems unifies software and services for quality
monitoring, compliance/full-time recording, workforce management,
performance management and e-learning under a framework that
provides a single user interface and centralized administration and
reporting. Across TDM, IP and mixed telephony environments, it
maximizes the information flow within enterprises, businesses and
call centers, providing deep insight into workforce performance,
caller interactions and customer service processes, while driving
cost savings, strategic decision-making and competitive advantage.
Impact 360 enhances the customer experience by providing visibility
into a company's entire customer service lifecycle - from planning
and establishing goals to scheduling and deploying the appropriate
staff; from measuring and recording their performance to using that
information to investigate and analyze results; and from changing
business processes and goals based on this analysis to honing
employee skills to meet those goals. About Witness Systems Witness
Systems (NASDAQ: WITS) is the worldwide leader in software and
services that help businesses capture customer intelligence and
optimize their workforce performance. The company's Impact 360(TM)
solution features quality monitoring, compliance and IP recording,
workforce management, performance management and e-learning.
Primarily deployed in contact centers - as well as the remote,
branch and back offices of global organizations - the workforce
optimization solution captures, analyzes and enables users to share
and act on cross-functional information across the enterprise. With
Impact 360, organizations can improve interactions and the
underlying back-office processes that enhance the customer
experience and build customer loyalty. For more information, visit
us at www.witness.com. Cautionary Note Regarding Forward-looking
Statements: Information in this release that involves Witness
Systems' expectations, plans, intentions or strategies regarding
the future are forward-looking statements that are not facts and
involve a number of risks and uncertainties. They are identified by
words such as "anticipates," "expects," "intends," "plans,"
"believes," "estimates," and similar expressions. These statements
are based upon information available to Witness Systems as of the
date of this release, and the company assumes no obligation to
update any such forward-looking statement. Forward-looking
statements believed true when made may ultimately prove to be
incorrect. These statements are not guarantees of future
performance and are subject to risks, uncertainties and other
factors, some of which are beyond our control and may cause actual
results to differ materially from our current expectations. Some of
the factors that could cause actual future results to differ
materially from current expectations include fluctuations in
customer demand and the timing of orders; the company's ability to
manage its growth; the risk of new product introductions and
customer acceptance of new products; the rapid technological change
which characterizes the company's markets; the risks associated
with international sales as the company expands its markets,
including the risks associated with foreign currency fluctuations;
the ability of the company to complete and integrate successfully
any acquisitions or investments it may make; and the ability of the
company to compete successfully in the future, as well as other
risks identified under the caption "Management's Discussion and
Analysis of Financial Condition and Results of Operations" in the
company's Form 10-K for the year ended December 31, 2005 and its
Form 10-Q for the quarter ended March 31, 2006, as filed with the
Securities and Exchange Commission. Additional risks that could
cause actual future results to differ materially from current
expectations include the risk of management distraction and other
consequences that might result from the review of certain option
grants and option granting practices described in the Current
Report on Form 8-K filed by the Company on August 11, 2006 and
related developments. Witness, Impact 360, Improve Everything and
the Witness logo are the trademarks (registered or otherwise) of
Witness Systems, Inc. protected by laws of the U.S. and other
countries. All other trademarks mentioned in this document are the
property of their respective owners.
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