CCC Launches Recovery Assistant to Accelerate Third-Party Casualty Claims Experience
October 21 2021 - 7:00AM
Business Wire
CCC’s new Recovery Assistant mobile app,
developed in collaboration with USAA, is the latest digital
innovation from the tech leader, advancing the industry’s vision
for straight-through processing
CCC Intelligent Solutions Inc., a leading SaaS platform for the
P&C insurance economy, introduces Recovery Assistant, the
industry leader’s first mobile experience for casualty claims
resolution. Recovery Assistant creates a mobile channel to quickly
and efficiently capture information to accelerate third-party
claims resolution. Financial services company USAA collaborated
with CCC to bring this innovative capability to reality and further
enable the insurer’s digital-first strategy. USAA is also the first
auto insurer to leverage CCC’s Recovery Assistant and is actively
using Recovery Assistant on qualified third-party claims.
“As consumer demand for all things digital grows, our ability to
reach members and third-party claimants digitally becomes
increasingly important,” said Sean Burgess, USAA Chief Claims
Officer. “We were happy to work with CCC to help bring this
capability to life and we are energized by the early results
realized through CCC’s Recovery Assistant.”
Recovery Assistant can begin working quickly after a claim is
filed, enabling an insurer to speed communication with the
claimant, digitally guiding their experience. For qualified claims,
a casualty adjuster texts or emails the claimant inviting them to
confirm medical treatment was received and to capture macro-level
injury data. Information is submitted through the Recovery
Assistant app for evaluation by the adjuster. Settlement
information is then returned digitally to the claimant, allowing
for increased resolution speeds from months or weeks to days.
“The Recovery Assistant mobile experience is already hard at
work streamlining casualty claims for USAA,” said Barrett
Callaghan, Executive Vice President, Markets and Customer Success,
CCC. “CCC is focused on delivering innovative solutions that solve
critical challenges for our customers. Recovery Assistant builds on
CCC’s success delivering an end-to-end digital experience,
advancing our unique position to create a unified straight through
experience for our insurers that bridges APD claims to casualty
claims and beyond. CCC solutions positively influence experiences
of millions of people each year.”
Learn more about CCC's Recovery Assistant.
About CCC
CCC Intelligent Solutions Inc. (CCC) (NYSE: CCCS) is a leading
SaaS platform for the multi-trillion-dollar P&C insurance
economy powering operations for insurers, repairers, automakers,
part suppliers, lenders, and more. CCC cloud technology connects
more than 30,000 businesses digitizing mission-critical workflows,
commerce, and customer experiences. A trusted leader in AI, IoT,
customer experience, network and workflow management, CCC delivers
innovations that keep people’s lives moving forward when it matters
most. Learn more about CCC at www.cccis.com.
Special Note Regarding Forward-Looking Statements
This press release contains forward-looking statements that are
based on beliefs and assumptions and on information currently
available. In some cases, you can identify forward-looking
statements by the following words: “may,” “will,” “could,” “would,”
“should,” “expect,” “intend,” “plan,” “anticipate,” “believe,”
“estimate,” “predict,” “project,” “potential,” “continue,”
“ongoing” or the negative of these terms or other comparable
terminology, although not all forward-looking statements contain
these words. These statements involve risks, uncertainties and
other factors that may cause actual results, levels of activity,
performance or achievements to be materially different from the
information expressed or implied by these forward-looking
statements. Forward-looking statements in this press release
include, but are not limited to, statements regarding future use
and performance of CCC’s digital and AI solutions. Such differences
may be material. We cannot assure you that the forward-looking
statements in this press release will prove to be accurate. These
forward-looking statements are subject to a number of risks and
uncertainties, including, among others, competition, including
technological advances and new products marketed by competitors;
changes to applicable laws and regulations and other risks and
uncertainties, including those included under the header “Risk
Factors” in the definitive proxy statement/prospectus filed by
Dragoneer Growth Opportunities Corp. with the Securities and
Exchange Commission (“SEC”) on July 6, 2021, which can be obtained,
without charge, at the SEC’s website (www.sec.gov). The
forward-looking statements in this press release represent our
views as of the date of this press release. We anticipate that
subsequent events and developments will cause our views to change.
However, while we may elect to update these forward-looking
statements at some point in the future, we have no current
intention of doing so except to the extent required by applicable
law. You should, therefore, not rely on these forward-looking
statements as representing our views as of any date subsequent to
the date of this press release.
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CCC Media Contact: Michelle Hellyar mhellyar@cccis.com |
773.791.3675
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