Discover Card Ranked Highest in Customer Satisfaction for Third Straight Year by J.D. Power
August 18 2016 - 4:05AM
Business Wire
For the third straight year, Discover ranked highest for credit
card customer satisfaction among U.S. credit card companies by J.D.
Power. Discover received a total of 827 points out of a possible
1,000, according to the J.D. Power 2016 U.S. Credit Card
Satisfaction StudySM, outpacing the industry average by 31
points.
“This recognition by J.D. Power for the third consecutive year
inspires us because it comes from our cardmembers,” said David
Nelms, chairman and CEO of Discover. “Across the company, our
employees train hard to continue to deliver the best possible value
and experience to our cardmembers. This award is a credit to their
excellent work and dedication.”
The J.D. Power 2016 U.S. Credit Card Satisfaction StudySM
collected feedback from more than 20,000 credit card users,
measuring the level of satisfaction customers have with their
primary credit card company. Discover cardmembers ranked Discover
highest in overall satisfaction, as well as in several major
categories including rewards, credit card terms, billing and
payment, and channel activities. Among channel activities, Discover
ranked first for its website, mobile app and live phone service. As
a brand, Discover also received top marks for being customer
driven, innovative, proactive, friendly and flexible.
Customer service and satisfaction have been Discover hallmarks
since the company’s founding in 1986. Discover has been an industry
leader in offering cash rewards credit cards with no annual fee1
and 24/7 live, U.S.-based customer service. In 2014, Discover
became the first major credit card issuer to offer FICO® Credit
Scores for free to cardmembers on their monthly statements and
online2. This year, Discover took its FICO® Score offering a step
further with the launch of Credit Scorecard,
Discover.com/CreditScorecard, becoming the first credit card issuer
to offer FICO® Scores for free to everyone3, including those who
are not Discover customers. Also in 2016, Discover launched the
Discover it® Secured Credit Card for consumers looking to build or
rebuild their credit.
Discover offers a full suite of credit cards, including cash
back, travel and student cards, all with no annual fee. Other
cardmember benefits include:
- Cashback MatchTM – dollar-for-dollar
match of all cash back earned at the end of the first year for new
cardmembers only4
- 24/7 live, U.S.-based customer
service
- FICO® Credit Scores for free on monthly
statements and online
- Ability to redeem rewards for cash in
any amount and at any time; plus, cash back never expires5
- Freeze ItSM – an on/off switch that
enables cardmembers to freeze their account in seconds using the
Discover mobile app or website if they misplace their card to
prevent new purchases, cash advances and balance transfers
- $0 Fraud Liability Guarantee means
cardmembers are never responsible for unauthorized purchases on
their Discover card
For more information about Discover, visit www.discover.com.
About Discover
Discover Financial Services (NYSE: DFS) is a direct banking and
payment services company with one of the most recognized brands in
U.S. financial services. Since its inception in 1986, the company
has become one of the largest card issuers in the United States.
The company issues the Discover card, America's cash rewards
pioneer, and offers private student loans, personal loans, home
equity loans, checking and savings accounts, certificates of
deposit and money market accounts through its direct banking
business. It operates the Discover Network, with millions of
merchant and cash access locations; PULSE, one of the nation's
leading ATM/debit networks; and Diners Club International, a global
payments network with acceptance in more than 185 countries and
territories. For more information, visit
www.discover.com/company.
1 0% intro purchase APR and balance transfers for 12 months;
then variable 11.24% - 23.24%. Cash advance APR variable 25.24%.
Call 1-800-DISCOVER for details about credit costs and terms.
2 FICO® Credit Scores are disclosed on monthly statements and
online and are based on data from TransUnion and may be different
from other credit scores. Limitations apply to the FICO® Credit
Score benefit. See Discover.com/FICO to learn more. FICO is a
registered trademark of the Fair Isaac Corporation in the United
States and other countries.
3 FICO® Credit Scores provided by Credit Scorecard are
based on data from Experian and may be different from other credit
scores. See Discover.com/CreditScorecard to learn more.
4 After the first 12 consecutive billing periods that your new
account is open, we will double all the cash back rewards you've
earned and apply them to your account in the next one or two
billing cycles. This promotional offer may not be offered in the
future. See Discover.com to learn more.
5 We will credit your account with your rewards balance if your
account is closed or if you have not used it within 18 months.
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Discover Media RelationsDerek
Cuculich224-405-0665derekcuculich@discover.com@Discover_News
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