Leading Food Service Industry Supplier Cites Route Service Efficiency Gains From Zebra-Symbol Mobile Wireless Solution
September 26 2006 - 1:00PM
PR Newswire (US)
NuCO2 Inc.'s Field Service Team Saves Time, Improves Customer
Service with Zebra's Rugged RW 420 Direct Thermal Printer and
Mobile Computers from Symbol Technologies VERNON HILLS, Ill., Sept.
26 /PRNewswire-FirstCall/ -- Zebra Technologies Corporation
(NASDAQ:ZBRA), a global leader in on-demand printing solutions for
business improvement, and Symbol Technologies, Inc. (NYSE:SBL), The
Enterprise Mobility Company(TM), today announced that NuCO2 Inc.,
the largest nationwide supplier of bulk carbon dioxide (CO2)
products for carbonated beverages to the food service and
hospitality industries, has reported significant benefits and ROI
from a new mobile/wireless route service and delivery solution from
Zebra and Symbol. The announcement is further evidence of an
increasing reliance on Zebra's rugged portable and wireless
printers in mobile route accounting and direct store delivery
applications. Headquartered in Stuart, Fla., NuCO2 serves more than
100,000 hospitality customers across the U.S., including
restaurants, convenience store chains, movie theaters, theme parks
and sports venues. NuCO2 contracted Compsee Solutions Group of Mt.
Gilead, N.C., a leading systems integrator/provider of data
collection solutions for mobile and in-house business processes,
for help transitioning from its legacy route accounting system to a
more reliable and automated mobile solution. Specifically, NuCO2
needed a corporate-wide solution that would enable its entire field
force to complete delivery and customer service calls more quickly
and accurately. Compsee Solutions Group developed a best-of-breed,
Bluetooth-enabled system comprised of third-party software, Symbol
Technologies' rugged MC9000 mobile computers, and compact, rugged
RW 420 mobile/wireless printers from Zebra Technologies. According
to Ron Starnes, NuCO2's field liaison, the mobile solution has
yielded major business process improvements. "For one thing, we
have experienced increased system reliability and uptime," he
notes. "Our route representatives make 20 to 25 stops per day, and
the elapsed time between their transactions in the field and data
entry into our central information system has been reduced from up
to 12 days to just 24 hours. This has increased the speed of
problem resolution, while enabling us to improve customer service.
We also were impressed by the ruggedness and professional print
quality of the Zebra printer." Bob Danahy, director of Zebra's
global mobile and wireless business, adds: "Rugged construction was
a key factor in our development of the RW 420 thermal printer. We
knew it needed to be tough enough to withstand the bumps, drops and
extreme weather experienced by mobile workers, and we're proud that
it meets those expectations. Our work with NuCO2 is an excellent
example of how Zebra's mobile applications help customers in many
industries -- from beverage to utilities -- address their route and
direct store delivery needs." Today, NuCO2's delivery drivers use
the new system to measure CO2 deliveries, input data for uploading
into the central business system, and issue customer receipts --
all on demand at the point of delivery. The CO2 tank filling
process has become much easier because 95 percent of the data can
be populated simply by using the Symbol MC9000 mobile computer to
scan the bar code on the tank or fill box, or based on customer
data from the corporate routing system. NuCO2 field service
technicians also use the system to document new installations and
service calls. In both applications, Compsee's solution, with
Zebra-Symbol mobile/wireless technology, has increased field force
efficiency and productivity, eliminated redundant data entry, and
improved the speed and responsiveness of NuCO2's overall customer
service. According to Mr. Starnes, "With the internal efficiencies
gained from our route/delivery solution and decreased down-time
thanks to the durability of the mobile devices, NuCO2 is able to
achieve higher customer satisfaction, higher existing customer
retention rates and increased new business for our organization."
More information about Zebra's mobile and wireless on-demand direct
thermal printing solutions and supplies is available online at
http://www.zebra.com/ . About Zebra Technologies Zebra Technologies
Corporation (NASDAQ:ZBRA) delivers innovative and reliable
on-demand printing solutions for business improvement and security
applications in 100 countries around the world. More than 90
percent of Fortune 500 companies use Zebra(R)-brand printers. A
broad range of applications benefit from Zebra-brand thermal bar
code, "smart" label and receipt printers, and plastic card
printers, resulting in enhanced security, increased productivity,
improved quality, lower costs, and better customer service. The
company has sold more than five million printers, including RFID
printer/encoders and wireless mobile solutions, as well as
software, connectivity solutions, and printing supplies.
Information about Zebra specialty printing solutions is at
http://www.zebra.com/ . About Symbol Technologies Symbol
Technologies, Inc., The Enterprise Mobility Company(TM), is a
recognized worldwide leader in enterprise mobility, delivering
products and solutions that capture, move and manage information in
real time to and from the point of business activity. Symbol
enterprise mobility solutions integrate advanced data capture
products, radio frequency identification technology, mobile
computing platforms, wireless infrastructure, mobility software and
world-class services programs. Symbol enterprise mobility products
and solutions are proven to increase workforce productivity, reduce
operating costs, drive operational efficiencies and realize
competitive advantages for the world's leading companies. More
information is available at http://www.symbol.com/ . CONTACT:
Michelle Meek +1 312 873 3424 DATASOURCE: Zebra Technologies
Corporation CONTACT: Michelle Meek for Zebra Technologies
Corporation, +1-312-873-3424, Web site: http://www.zebra.com/
http://www.symbol.com/
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