Firstsource in Collaboration with UiPath Unveils the Firstsource Automation League Program
May 24 2021 - 2:45AM
Business Wire
Over 170 automation ideas and 100 bots deployed
in a span of 10 weeks as part of the pilot program, democratizing
automation and simplifying work for thousands of employees and
customers
Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a leading
provider of Business Process Management (BPM) services and an
RP-Sanjiv Goenka Group company, unveiled the Firstsource Automation
League – a citizen development program to democratize automation
and empower the workforce. The program equips employees, even those
without a programming background, to identify automation
opportunities and build solutions, accelerating efficiency and
cycle time. The Firstsource Automation League training methodology
has been developed in collaboration with the company’s automation
partner UiPath.
The research conducted during the run-up to the project
highlighted the importance of both instilling an automation mindset
as well as establishing automation skilling and rigorous mentoring
programs. In keeping with the findings, Firstsource developed a
structured curriculum in partnership with leading digital
transformation trainers Tiny Magiq. The curriculum harnesses the
cumulative power of making small changes using motivational
techniques, based on Stanford behavioral scientist B.J. Fogg’s
model of creating tiny habits.
“The urgency and need for automation technologies is stronger
now than ever. As part of the First Automation League pilot
program, citizen developers have built over a hundred bots. The
program is helping build a digital mindset culture across
Firstsource, driving innovation, boosting efficiency, and enhancing
customer experience,” said Sundara Sukavanam, Chief Digital
Officer at Firstsource.
Citizen developers across Firstsource are currently being
trained on the UiPath platform. First, they identify tasks that are
best suited for automation using the Automation Hub and follow it
up by building and publishing the solution in Studio X - the
no-code platform with pre-designed templates for accelerated
development.
“Firstsource is embracing the power and potential of citizen
developers with StudioX. It’s a pleasure to partner with an
organization as committed to unlocking human potential through
automation, as we are,” said Brandon Nott, SVP Product
Management at UiPath.
In an increasingly digital-first world, Firstsource is
pioneering the democratization of automation within the enterprise
by integrating its people, processes, and technology to drive
meaningful business outcomes. The Firstsource Automation League is
transforming work at Firstsource by helping employees inculcate a
digital mindset and become more client-focused and productive.
About Firstsource Solutions:
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group
company, is a leading provider of transformational solutions and
services spanning the customer lifecycle – across Healthcare,
Banking and Financial Services, Communications, Media and
Technology, and other industries. Our ‘Digital First, Digital Now’
approach helps organizations reinvent operations and reimagine
business models, enabling them to deliver moments that matter and
build competitive advantage. With an established presence in the
US, the UK, India, and the Philippines, we act as a trusted growth
partner for over 100 leading global brands, including several
Fortune 500 and FTSE 100 companies. www.firstsource.com
About UiPath
UiPath has a vision to deliver the Fully Automated Enterprise™,
one where companies use automation to unlock their greatest
potential. UiPath offers an end-to-end platform for automation,
combining the leading Robotic Process Automation (RPA) solution
with a full suite of capabilities that enable every organization to
rapidly scale digital business operations.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210524005308/en/
For Firstsource Solutions Sarika
Rath Sarika.rath@firstsource.com
For UiPath Aishwarya Balachandran
aishwarya@the-practice.net
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