Firstsource & Upfront Healthcare Partner to Improve Digital Engagement & Provide Personalized Navigation for Patients & Healt...
July 21 2021 - 8:01AM
Business Wire
Partnership Aligns Industry Leaders to Offer
Hyper-Personalized Experience, Leveraging Advanced AI,
Action-Oriented Health Management Content, and Omnichannel
Communications Tools
Firstsource Solutions Limited (NSE: FSL, BSE:532809), a global
provider of Business Process Management (BPM) services and an
RP-Sanjiv Goenka Group company, and Upfront Healthcare, a leading
omnichannel communication and patient engagement platform, have
joined forces to provide personalized navigation for each patient.
The companies will offer data-backed personalization and health
communications to engage patients before and after care –
ultimately transforming the care experience and reducing
friction.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20210721005167/en/
This partnership was formed to improve medication and visit
adherence, reduce gaps in care, and lessen patient communication
fatigue which comprise some of the most pressing challenges in
healthcare today, creating a vicious cycle of worsening health
outcomes and spiraling healthcare costs. Firstsource and Upfront
use AI/machine learning-based classification of patient
demographic, social, and communication patterns to adapt the
communication channel and content to the individual, eliminating
common barriers to patient engagement.
There is an industry-wide need to engage patients and
personalize their care in order to ensure they complete key health
actions. For example, nationwide averages suggest patients do not
attend or “late cancel” almost 20 percent of all appointments, and
of those, 50 percent are not re-booked. When patients miss
essential care, not only is their health impacted, but providers
face an approximately $150 billion financial loss. The partnership
delivers a differentiated patient experience that proactively
engages each patient to attend visits, reschedule in one click
rather than no show or cancel, close care gaps, enroll patients in
necessary services (like care management or Medicare Advantage),
improve medication adherence, follow up after a transition of care,
prepare for an episode of care, and schedule open referrals or
other necessary care.
“As healthcare becomes more consumer-centric, organizations need
to identify opportunities to personalize care and solve the
last-mile communication problem,” said Venkatgiri Vandali,
President, Health Plans and Healthcare Services at Firstsource
Solutions. “For many healthcare consumers, improving their
health comes down to how well they navigate the healthcare system.
Our in-depth domain knowledge, data integration, and AI
capabilities, combined with Upfront’s humanized engagement and
communication platform, will enable healthcare organizations to
improve care navigation and visit and medication adherence,
resulting in higher engagement amongst patients and members, and
reduced medical spend.”
The unified Firstsource-Upfront offering is making healthcare
easier for patients, positively impacting visit and medication
adherence and overall wellness. As a result, health plans and
providers will face fewer unnecessary costs that traditionally have
arisen from poor adherence (over a half-trillion dollars annually).
The combined solution supports Firstsource’s mission of driving
continuous care and delivering a seamless digital patient
experience, a testament to the company’s “Digital First, Digital
Now” strategy.
“Upfront is on a mission to enable every patient to get the care
they need, “said Ben Albert, CEO and co-founder of Upfront
Healthcare. “We are excited to partner with Firstsource as they
share this mission and together, we can drive more proactive and
personalized digital first experiences that guide patients and
improve patient and financial outcomes.”
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company
(NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), is a
leading provider of transformational solutions and services
spanning the customer lifecycle across Healthcare, Banking and
Financial Services, Communications, Media and Technology and other
industries. The Company’s ‘Digital First, Digital Now’ approach
helps organizations reinvent operations and reimagine business
models, enabling them to deliver moments that matter and build
competitive advantage. With an established presence in the US, the
UK, India and the Philippines, Firstsource acts as a trusted growth
partner for over 100 leading global brands, including several
Fortune 500 and FTSE 100 companies.
https://www.firstsource.com/
About Upfront
Upfront’s Care Traffic Control platform proactively reassures
and directs patients to the most relevant care options within the
health system. Using advanced analytics, personalized content and
strategic calls-to-action, Upfront aligns patient care needs with
health system resources through a 1:1 digital experience based on
deep healthcare operations and patient engagement experience. With
Upfront, more patients will book and complete necessary care, use
the most appropriate site of care, enroll in care coordination
services, and successfully navigate a care journey or
transition.
To learn more, visit UpfrontHealthcare.com
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210721005167/en/
Media Sarika Rath Firstsource Solutions (+91)
9886378198 Sarika.rath@firstsource.com
Kara McCrudden Aria Marketing for Firstsource (401)
474-3308 kmcrudden@ariamarketing.com
First Trust Senior Loan ... (TSX:FSL)
Historical Stock Chart
From Jun 2024 to Jul 2024
First Trust Senior Loan ... (TSX:FSL)
Historical Stock Chart
From Jul 2023 to Jul 2024