Centergistic Solutions’ AgentView® Enterprise Compliant with Avaya Aura 6.1
February 09 2011 - 3:00AM
Business Wire
AgentView has passed compliance testing for the new Avaya Aura
6.1, it was announced today by Centergistic Solutions, Inc., a
leading global provider of real time performance management
solutions for contact centers.
“We have completed testing and certification for AgentView with
Avaya Aura 6.1, including Aura’s High Availability functionality,”
said Ram Iyer, President of Centergistic Solutions. “Our policies
are customer driven, and incorporating the latest generation of
collector technology is central to our product initiatives.
AgentView is currently installed in thousands of Avaya and Nortel
environments and, key to our roadmap, is continuing our track
record of compliance and connectivity,” he said.
Centergistic soon plans to roll out several new enhancements
with its generation 6.0 of AgentView Enterprise. AgentView is a
centrally administered browser-based solution. Users have 24/7
access to the configuration module of the AgentView system, via the
internet, making it easy to navigate from the desktop, without
having to physically access the server. Features include the new
DashView HD, enabling innovative graphics, backgrounds and gauges
to easily be inserted via Wizard-based help screens. Other features
include an audit trail module and an IP clone capability to
distribute messages across an IP addressable wallboard network.
About Centergistic Solutions
Centergistic Solutions provides Goal Achieving Metrics™ for
today’s dynamic contact center environment. The robust, patented
software technology that delivers Goal Achieving Metrics, AgentView
Enterprise®, has enabled it to transcend the contact center
environment and provide performance metrics for virtually any
business configuration. AgentView is an award-winning real time
contact center performance management system currently installed in
over 3,000 contact centers worldwide. Centergistic is headquartered
in Irvine, CA with offices in the U.K. and Mexico City.
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