American Airlines Makes it Easier, Faster to Access Flight Information and Reservations With Enhancements to 'Remember Me' Techn
February 05 2009 - 10:00AM
PR Newswire (US)
Enhancements Include More Choices and Convenience, with Easier
Registration FORT WORTH, Texas, Feb. 5 /PRNewswire-FirstCall/ --
American Airlines has made it more convenient than ever for
customers who call us to get information about their upcoming trips
- such as departure gate and flight times - thanks to its enhanced
"Remember Me" speech recognition technology. With "Remember Me,"
customers can reduce by 25 percent the time it takes them to get
relevant information compared to those who are not registered for
this service. The system recognizes the customer's phone number,
instantaneously pulls up their reservation, and even greets the
customer by name. For example, if a customer calls American and is
traveling that day, "Remember Me" will proactively offer gate and
flight information - all in about 25 seconds. Customers now have
the option of registering up to three phone numbers (e.g., cell
phone, home and/or work number), offering travelers more choice and
convenience when they wish to check on their immediate flights or
future reservations. Once a customer is registered, "Remember Me"
recognizes them every time they call. "American continuously works
to develop products and services that will enhance our customers'
experiences and deliver the features they value," said Bella Goren,
American's Senior Vice President - Customer Relationship Marketing
and Reservations. "With the enhancement to the 'Remember Me'
technology, and the streamlined process to register, we offer an
easy-to-use, time-saving convenience that recognizes the needs of
today's travelers." The "Remember Me" feature is available to
American Airlines AAdvantage(R) program members who have a
10-digit, U.S.-based phone number. If customers are not already
AAdvantage members, it is fast, easy and free to enroll at
http://www.aa.com/enroll . Customers can register for "Remember Me"
either through an automated system, or by speaking with an American
Airlines Reservations representative. Here's how AAdvantage members
can register for "Remember Me": Through the Automated System -- Go
to http://www.aa.com/myaccount and list all of the phone numbers
you want to enroll in "Remember Me" -- Then, call 1-800-882-8880,
from a phone number listed in your AAdvantage account and provide
your AAdvantage number -- Say the keyword "Remember Me" and follow
the prompted instructions With an American Airlines AAdvantage
Representative -- Call the American Airlines U.S. AAdvantage
toll-free number, 1-800-882-8880 -- Once in contact with a
representative, request to be registered in "Remember Me" -- If you
are already enrolled, an AAdvantage representative can assist in
registering additional phone numbers For more information, log on
to http://www.aa.com/rememberme. About American Airlines American
Airlines, American Eagle and the AmericanConnection(R) airlines
serve 250 cities in 40 countries with, on average, more than 3,400
daily flights. The combined network fleet numbers more than 900
aircraft. American's award-winning Web site, AA.com(R), provides
users with easy access to check and book fares, plus personalized
news, information and travel offers. American Airlines is a
founding member of the oneworld(R) Alliance, which brings together
some of the best and biggest names in the airline business,
enabling them to offer their customers more services and benefits
than any airline can provide on its own. Together, its members
serve nearly 700 destinations in over 140 countries and
territories. American Airlines, Inc. and American Eagle Airlines,
Inc. are subsidiaries of AMR Corporation. AmericanAirlines,
American Eagle, AmericanConnection, AA.com, We know why you fly and
AAdvantage are registered trademarks of American Airlines, Inc.
(NYSE: AMR) AmericanAirlines(R) We know why you fly(R) Current AMR
Corp. releases can be accessed on the Internet. The address is
http://www.aa.com DATASOURCE: American Airlines CONTACT: Billy
Sanez, Corporate Communications of American Airlines,
+1-817-967-1577, Web Site: http://www.aa.com/
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