Synety Group PLC Customer win and CRM integration (4944B)
March 04 2014 - 8:00AM
UK Regulatory
TIDMSNTY
RNS Number : 4944B
Synety Group PLC
04 March 2014
4(th) March 2014
SYNETY announces significant customer win and CRM integration
with SSP
Synety Group plc
("the Group" or "the Company")
SSP selects SYNETY as its integrated telephony partner
SYNETY Group Plc, a leading cloud-based software and
communications business, is proud to announce it has secured a
significant new customer win and signed an agreement to integrate
CloudCall with SSP Pure Broking's software.
The agreement will see SYNETY's CloudCall Contact Centre
solution integrated with SSP's internal communications software for
around 90 employees during the initial three-year contract.
Conversations are ongoing about the possibility of rolling out
CloudCall to additional SSP members of staff if the above
installation is deemed a success.
Through SYNETY's CloudCall software, SSP will be able to
seamlessly integrate its telephony into its existing business
systems. This will provide users from SSP Pure Broking's support,
sales, training and business development teams with call centre
functionality, including full call logging and recording.
In addition, SSP Pure Broking has agreed to integrate CloudCall
into its core insurance software, SSP Pure Broking, and will
partner with SYNETY to offer the combined product to its customer
base.
Simon Cleaver, Executive Chairman of SYNETY Group Plc commented:
"I am delighted that SYNETY was chosen by SSP Pure Broking to
provide its internal integrated telephony solution, and to develop
a partnership that sees CloudCall integrated into SSP's software
solutions.
"SSP's customer base includes many large and prestigious
companies which are well-known household names. Our partnership
with SSP to offer integrated services to this customer base
represents not only a huge and exciting prospect, but is also an
enormous endorsement for CloudCall and SYNETY."
Derek Findlayson, Commercial, Strategy & Propositions
Director at SSP Pure Broking and Keychoice commented:
"As a business, we are constantly looking for new ways to drive
innovation in our products and support services. Integrating
SYNETY'S cloud-based technology into our sales, training and
support teams is an important building block in enhancing our
customer experience.
"We believe that, in an increasingly regulated world, this
service could also deliver significant value for our customers. As
a result, we are integrating CloudCall into our flagship SSP Pure
Broking product, which is now used by well over 500 brokers.
"We are delighted to be partnering with SYNETY to enhance our
proposition further in an area which will become increasingly
important to brokers given the growing importance of the FCA."
For additional information:
+44 (0)20 3587
Simon Cleaver Synety Group plc. 7188
+44 (0)20 7496
Shaun Dobson / Matt Thomas N+1 Singer (Nominated Adviser) 3000
+44 (0)207 929
David Bick / Mark Longson Square1 Consulting 5599
- Ends -
About SYNETY
SYNETY is a leading cloud-based software and communications
business based in Leicester, United Kingdom.
The company develops and provides a suite of cloud-based
software products and services known as CloudCall which are aimed
at enabling organisations to use their communications more
effectively. The CloudCall(R) suite of products allows companies to
fully integrate their telephony systems into their existing
software, enabling calls to be made, recorded, logged, categorised
and detailed reports easily generated.
SYNETY's capacity to offer a streamlined integration with
third-party CRM software makes it one of the most integrated
telephony platforms in the world.
Since 2011 SYNETY has grown rapidly, seeing considerable
increases in both the number of end users and in the number of CRM
companies integrated with its software.
For additional information about SYNETY please visit
www.synety.com
About SSP
As a leading provider of IT solutions to the global insurance
and financial services industries, SSP has around 50,000 users
worldwide. In the UK, it has the largest share, by revenue and
customer market share, of the retail general insurance broker and
intermediary systems market. From its headquarters in Halifax and
other offices across the UK and worldwide, SSP employs over 750
people.
This information is provided by RNS
The company news service from the London Stock Exchange
END
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