Vocalis Group PLC - Re New Order
July 29 1998 - 3:30AM
UK Regulatory
RNS No 9467f
VOCALIS GROUP PLC
29th July 1998
Vocalis earns more interest from Abbey National
Abbey National upgrade, expand and introduce new services
to their telebanking system
Vocalis, the Cambridge, UK based speech recognition and
telephony solutions company are pleased to announce an
order from Logica for Abbey National, the UK's fifth
largest bank, to upgrade and expand their telebanking
system.
Included in the circa #0.5m package are two new flexible
and powerful Vocalis interactive voice response (IVR)
servers, to help meet the growing demand for the
telebanking system, along with upgrades to the existing
servers. These improvements will result in faster call
processing, greater call handling capacity and the
ability to introduce new services for all Abbey National
banking and credit card customers. Recently introduced
services include the facility for customers to request a
spoken mini statement service, which announces the
details of the last ten account transactions. Abbey
National are also one of the few banks to offer the
facility to allow customers to pay their credit card
bills through the automated service. There is also a
dedicated link for business banking customers, this
ensures that, should business customers need to speak to
someone, they are automatically routed through to an
agent specialising in business accounts.
Jonathan Hart, Sales Director at Vocalis Group plc,
comments "We are delighted to continue to provide the
Abbey National with the latest telecommunications
technology for business. This ensures they can offer
their customers the best possible service. Using Vocalis
and Logica technology more customers benefit from a
quicker, more efficient service, with the easy to use
options of speech technology or touch tone driven menus."
"The Abbey National telebanking system has continued to
grow rapidly since its introduction. We currently have
over half a million Abbey National customers registered
to use this service and this number is increasing all the
time." John Hancock, Manager Telephone Banking
Development at Abbey National explains " The convenience
of the telebanking service results in new users joining
and greater use by those already registered. We are
pleased to be able to increase and improve our
telebanking service so more customers can take advantage
of the benefits it has to offer."
Chris Edmett, Account Manager at Logica, adds "We have
worked with Vocalis to offer speech driven call centre
applications to a range of clients. We are pleased with
the continued success of the Abbey National. This order
for infrastructure investment by Abbey National
demonstrates the success of this type of automated
service. The Vocalis and Logica technology provides the
complete easy to use telebanking solution which keeps
Abbey National customers coming back for more. "
For further information on: -
Vocalis Group plc:-
Tom Moriarty Jonathan Hart/Philippa Buttle
Tavistock Communications Ltd Vocalis Group plc
Tel: 0171 600 2288 Tel: 01223 846177
Fax: 0171 600 5084 Fax: 01223 846178
Email: tavistock@compuserve.com Email: philippa.buttle@vocalis.com
enquiries@vocalis.com
Abbey National: -
Lorna Waddell
Media Relations
Tel: 0171 612 4281
Fax: 0171 612 4233
Logica: -
Will Cameron
Press Office
Tel: 0171 446 1786
Fax: 0171 872 8994
About Vocalis
Vocalis Group plc builds a range of voice activated
telephony products for telephone network service
providers and corporate clients worldwide. Vocalis has a
proprietary speech recognition technology, SpeechWare,
which helps businesses and people stay in touch,
naturally.
Products include SPEECHtel, a family of voice activated
service applications, such as voice dialling and
directory assistance, for fixed and mobile telephone
operators. Vocalis products also include business
application platforms, which offer customised solutions
for corporate businesses and Operetta, a voice activated
auto attendant. Vocalis was formed in 1993 and has been
trading on the London Stock Exchange since July 1996.
The Vocalis Website is at http://www.vocalis.com.
Vocalis, the Vocalis logo, SPEECHtel, SpeechWare and
Operetta are trademarks of Vocalis Ltd.
About Abbey National
Abbey national is the fifth largest UK retail bank
offering a wide range of personal financial services. The
24-hour telephone banking service was launched in summer
1995 in conjunction with the new Abbey National Bank
Account.
About Logica
Founded in the UK in 1969, Logica is a leading
international computer consultancy and systems
integration company with around 5,400 staff in their
offices in 22 countries. They help other leading
organisations world-wide to maximise value from
investments in information technology by supplying a
range of services to the highest professional standards.
END
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