BURLINGTON, Mass., May 14, 2024
/PRNewswire/ -- Finvi, the leading provider of enterprise solutions
that streamline and accelerate revenue recovery for clients across
the accounts receivable management (ARM) industry and healthcare
markets, today announced a new partnership with TCN, a leading
provider of omnichannel contact center solutions, and Finvi's
preferred provider of contact center software, communications
platform and associated software products. TCN and Finvi have
established this partnership to deliver integrated Contact Center
as a Service (CCaaS) across its client base.
Both Finvi and TCN are well-established and respected companies
in the revenue recovery industry. Finvi has a long history of
providing innovative and effective revenue recovery solutions to
its clients, while TCN is a leader in omnichannel contact center
solutions. This partnership brings together two industry leaders to
provide customers with a more comprehensive solution for their
revenue recovery needs.
TCN's solution will be deeply integrated with Finvi's products
and services, providing customers with a comprehensive solution to
suit their revenue recovery needs. This includes an API-based,
real-time integration with Velosidy™, Finvi's new SaaS collections
and payments platform for the ARM industry.
"We are incredibly excited to partner with TCN to provide our
clients with seamless access to their industry-leading omnichannel
contact center solutions," said Tim
O'Brien, CEO of Finvi. "TCN Operator is a best-in-class
solution, and its integration into our core workflow applications
will provide our customers with a truly seamless and unified
experience."
"We are thrilled to be Finvi's preferred CCaaS partner," said
Terrel Bird, CEO of TCN. "Finvi is a leader in enterprise solutions
for revenue recovery, and we are confident that TCN Operator will
help Finvi customers improve their customer experience and achieve
their business goals."
The partnership is expected to benefit both Finvi and TCN
clients. Over the coming months, their common client base will
realize the benefits of an optimized business workflow, achieving
increased agent productivity and management visibility through
seamless integration.
About Finvi
For 45 years, Finvi has been the premier
provider of enterprise technologies that streamline and accelerate
revenue recovery for clients across healthcare and accounts
receivable management, and financial institutions. Our innovative
solutions are built on a distinctly human-centric approach to
innovation and service. Through process automation and modern,
compliance-minded communication and payment tools, Finvi enables
thousands of clients to generate more revenue at reduced costs and
fulfill their business goals by effectively engaging those who pay.
Visit finvi.com to learn more.
About TCN
TCN is a global leader in cloud-based
contact center solutions for accounts receivable management (ARM),
healthcare providers, enterprises, contact centers and BPOs. TCN's
comprehensive suite includes omnichannel solutions, automation,
predictive dialers, IVR, Click2Pay, compliance solutions and
real-time analytics, driving operational efficiency and customer
satisfaction.
TCN promises immediate access to the latest TCN Operator
platform, facilitating seamless scalability. With a commitment to
excellence and a dedication to meet evolving business needs from
start to finish through industry-leading customer service, TCN
continues to redefine the contact center landscape. For further
details, visit www.tcn.com.
PRESS CONTACTS
Finvi
Dan Ward
Senior Vice President, Marketing
603.244.0804
377702@email4pr.com
TCN
Spencer
Peterson,
Public Relations Specialist
435.627.0223
377702@email4pr.com
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SOURCE Finvi