PHOENIX, May 14, 2024
/PRNewswire/ -- Valor Global is pleased to announce the appointment
of B. Scott Bonetti as the new SVP
& Global Healthcare Services Practice Leader. With over 25
years of extensive experience in the call center, business process
outsourcing (BPO), and healthcare industries, Scott brings a wealth
of knowledge and proven leadership to our growing industry vertical
capabilities.
Scott has spent 14 years in operations within the healthcare
sector, and for the past 12 years, he has held executive leadership
positions in the healthcare services sector. His deep understanding
of this industry has been instrumental in his previous roles, where
he successfully implemented, managed and expanded healthcare
operations globally.
"I am thrilled to join Valor Global as the SVP & Global
Healthcare Services Practice Leader and continue to drive success
in the healthcare sector," said Bonetti in a statement. "I am
confident that my experience and passion for transforming patient
journeys will be a valuable asset to the Valor Global team."
During his tenure in the
Philippines, Scott ran operations overseeing more than
20,000 employees and approximately $500
million in annual revenue. His leadership skills were
further showcased when he managed the Healthcare vertical for a
large BPO, generating $350 million in
annual revenue.
In addition to his professional accomplishments, Scott is known
for his customer-centric approach, turning call center agents into
patient advocates. He has partnered with numerous Fortune 500
healthcare companies and consulted several large group healthcare
practices, such as Dental DSOs, to build world-class patient
support solutions.
"Scott Bonetti's track record of
success and his dedication to excellence make him an ideal fit for
the role," said John Craine,
President of Valor Global. "We are excited to welcome him to the
team and look forward to his contributions in driving our business
forward."
Outside the office, Scott enjoys living in Denver, Colorado, where he is an active member
of the community. His hobbies include snow skiing, scuba diving,
and golf showcasing his passion for exploration and appreciation
for a work life balance.
About Valor Global
Valor Global is a leading provider of personalized customer
experiences that not only meet but surpass customer expectations,
fostering loyalty and propelling revenue growth.
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SOURCE Valor Global