VoiceID Technology Provides Quick, Easy
Account Access and Enhanced Security
GLENDALE, Calif., May 15, 2024
/PRNewswire/ -- California Credit Union announced today that it has
launched VoiceID, a new technology solution enabling its members to
verify their identity through their voice when calling the credit
union.
Through VoiceID, the unique characteristics of each individual's
voice are used to confirm their identity, allowing immediate access
to accounts without the need to enter passwords or answer security
questions. Beyond adding more convenience for members, the service
further secures member accounts. Like a fingerprint, each
individual's "voiceprint" is unique and virtually impossible to
replicate, adding an extra layer of security to protect against
unauthorized account access.
"We are continually innovating to bring our members greater
value from their credit union, leveraging new technology solutions
to enhance their banking experience. We're excited to launch this
new service that not only makes it easier for members to access
their accounts, but also increases their security," said California
Credit Union President/CEO Steve
O'Connell. "Through this new service and our other
technology partnerships, we will continue to take a user-centric
approach to providing a best-in-class, personalized digital
experience for every member."
Recognizing that technology plays a pivotal role in enhancing
the member experience, California Credit Union established a
dedicated Innovation Department to drive its efforts to deliver
efficient, convenient, and personalized digital experiences for its
members. Its focus on launching new technology solutions and
developing fintech partnerships has significantly enhanced its
online banking platforms, mobile applications, and self-service
options, along with internal technology systems geared to improve
the member experience.
Members can enroll in the free VoiceID service by calling
California Credit Union's Contact Center at (800) 334-8788.
About California Credit Union
California
Credit Union is a federally insured, state chartered
credit union founded in 1933 with assets of nearly $5 billion, approximately 200,000 members and 25
retail branches. The credit union serves community members and
businesses in the California
counties of Los Angeles,
Orange, Riverside, San
Bernardino, San Diego and
Ventura as well as school
employees throughout the state. The credit union operates in
San Diego and Riverside Counties as North Island Credit
Union, a division of California Credit Union. The credit union
offers a full suite of consumer, business and investment products
and services, including comprehensive consumer checking and loan
options, personalized financial planning, business banking, and
leading-edge online and mobile banking. California Credit Union is
certified as a Community Development Financial Institution (CDFI)
with a Low Income Designation, offering inclusive products and
services to build financial stability in our underserved
communities, including a checking account certified as meeting the
Bank On National Account Standards. Visit ccu.com for more
information or follow the credit union on Instagram® or
Facebook® @CaliforniaCreditUnion.
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SOURCE California Credit Union