Breakthrough AI functionality allows real-time
language translation via talk or text for teams using Relay
RALEIGH,
N.C., May 23, 2024 /PRNewswire/ -- Since
launching in 2020, Relay® has enabled face-to-face language
translation, allowing frontline teams to mitigate language barriers
for their guests, patients, or teammates at the touch of a button.
Today, the cloud-connected communications & safety platform -
well known for its modern radio alternative and employee safety
solutions - announced a pioneering approach to translating live
voice and text communication for entire teams, located anywhere,
across 25+ languages, all in real-time. Relay's new patent-pending
feature, called TeamTranslate, enables entire teams to select their
preferred language so all messages they send or receive are
automatically translated to the language each individual is most
comfortable communicating in.
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According to the 2023 US Census, nearly 30 million people in the
US have limited English proficiency. Polls conducted by Relay show
that over 80% of frontline businesses have non-native English
speakers on staff. Clear and consistent communication is critical
to the success of any business, but language barriers create big
challenges for frontline businesses. Language barriers drive
separation between teams, which hurts productivity and increases
the risk of errors or even safety incidents. Hiring managers are
forced to limit candidates to those who speak the same language as
existing employees - shrinking an already constrained labor pool.
Some businesses resort to hiring dedicated interpreters where clear
communication is critical. More often though, leaders and team
members suffer without a solution, resulting in frustration,
isolation, and negative impacts because distributed teams are
unable to communicate with one another throughout their
workday.
"TeamTranslate is an innovation that frontline teams can get
value from immediately, with almost no changes to their workflows.
With TeamTranslate, you could have a team of five people, who speak
five different languages and are even distributed across five
different geographic locations, all seamlessly communicating in
real time with no additional training. All they need to do is use
Relay," said Relay CEO Chris Chuang.
"TeamTranslate is also a prime example of how we leverage AI to
create breakthrough products. Of course, translation technology is
not new. What is new is how simple, fast, and scalable
TeamTranslate is. TeamTranslate works for your entire team, whether
that's five people or five hundred, and translates the thousands of
messages they might send across many channels, all in real-time.
It's rapidly gaining adoption because it 'just works', whereas
other solutions in the past have been too clunky, costly, or
ineffective. At Relay, our mission is to unleash productivity with
transformative technology that is easy to use and simple to manage
-- we don't believe innovation should come with a trade-off of
introducing complexity into an operation."
TeamTranslate is already being adopted across the Relay customer
base in healthcare, hospitality, security and facilities
management. A luxury hotel in Greenville,
SC was part of the pilot program for TeamTranslate, given
that many of its staff members are non-English speakers.
"[TeamTranslate] is very useful for housekeeping given the fact
that 90% of the staff [speaks Spanish]. It is a feature that we all
depend on and would highly recommend." said the Executive
housekeeper, Grand Bohemian. Not only does TeamTranslate make teams
more effective, but it also shows staff that the business is
investing in their well-being, by putting tools in their hands that
make them more comfortable and engaged - which will ultimately
opens the door to less turnover and more career progression.
Relay's TeamTranslate is not only a powerful solution to a
widespread challenge in frontline work - it is seamless for teams
to leverage. After selecting their preferred language, staff can
simply use Relay's push-to-talk capability to communicate with all
other team members. When a team member receives a message, it will
be automatically translated into their preferred language, no
matter if they are speaking to 1 or 100 other people. The
TeamTranslate feature works on Relay+ devices, which replace
traditional two-way radios, but also on the Relay app for iOS and
Andriod and the web-based dashboard, where it translates both
voice-based and text-based communications in real-time.
TeamTranslate can be configured with over 25 languages today and
the list of available languages is expected to grow continuously
over time.
About Relay:
Relay is a cloud-based technology platform that helps frontline
teams improve communications, increase employee safety, and improve
their operations. Relay helps frontline teams digitally transform
their operations with the modern tools they need to be successful
and the actionable real-time data they need to track performance
and improve their operations. Software has not yet transformed the
frontline world, and Relay is on a mission to change that. For more
information, visit www.relaypro.com.
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SOURCE Relay Inc.