SINGAPORE, July 2, 2024 /PRNewswire/ -- Wavenet, a
pioneering technology company renowned for its advancements in
artificial intelligence (AI) and digital transformation, showcased
its innovative prowess at the DTW – Ignite 2024 event. This
prestigious gathering of global telecom industry leaders
highlighted the pivotal role of AI and emerging trends reshaping
the telecommunications landscape.
As a trailblazer with over two decades of expertise in
digitising and transforming global telecom operations, Wavenet's
CEO, Suren Pinto, captivated the
audience at the 'AI at Scale' forum. His presentation, titled
'Copilot to Autopilot - A Telco's AI Roadmap for Hyperconnected
CX,' detailed Wavenet's cutting-edge Contact Center AI solutions
that are revolutionising major telecom companies in Colombia, Cambodia, and Bolivia. Pinto underscored the transformative
potential of intelligent and immersive customer experiences in a
world driven by convenience and hyperconnectivity. He explained how
integrating Copilot and Autopilot technologies is set to redefine
telco roadmaps, ushering in a seamless and intuitive future for
customer interactions. Additionally, Pinto demonstrated the future
potential of customer experience (CX) with Apple Vision Pro-led
demonstrations, showcasing the confluence of intelligent and
immersive technology.
Reflecting on the event, Wavenet VP of Marketing and
Communications, Peumi Rodrigo, expressed, "Returning to DTW in
Copenhagen this year was a
tremendous opportunity that solidified our positioning as a Bronze
Partner. We received phenomenal feedback on our telecom solutions.
Our state-of-the-art contact centre AI, zero-touch digital
marketplace, and next-gen low-code/no-code development studio
applications exemplify our commitment to revolutionising the
telecom industry at an exponential pace. Our focus on intelligent
and immersive customer experiences, combined with our array of
value-added solutions and trusted by customers globally with
continuous innovations, positions us to drive significant industry
transformation."
Wavenet's innovative excellence was further recognised at DTW
with the prestigious Open Innovation Catalyst Award for the 'Gen AI
Powered Toolkit for Network and Service Management.' This
groundbreaking initiative, in collaboration with key industry
players such as Clarity Global, du, Mobily, Mobitel (Pvt) Ltd,
PLDT, Smart Communications, Inc., Sri Lanka Telecom, Telekom
Malaysia, Tech Mahindra, Nart Informatics - TechNarts, Telia,
TurkNet, and Waylay, aims to revolutionise network resource
management, ensuring peak performance and customer satisfaction
through generative AI-based solutions.
With strategically located offices in Singapore, Colombia, Africa, Australia, Malaysia, Romania, and Sri
Lanka, Wavenet is a global ISV dedicated to driving
intelligent digital transformation across the telecommunications
and digital enterprise sectors, influencing billions of users
worldwide.
Contact:
Wavenet: marketing@globalwavenet.com
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