COLLINSVILLE, Conn., July 9, 2024
/PRNewswire/ -- Empara, a developer of healthcare technology
focused on making healthcare accessible, affordable and seamless,
has announced the launch of Em, its customizable AI virtual
assistant. Em is designed to make the member experience of
navigating benefits simpler, more intuitive and personalized, while
also increasing the efficiency and effectiveness of service
providers and HR teams.
Em is powered by the latest generative AI models and is trained
to understand and answer questions about health benefits,
regulations, policies and more — even including specific details
contained within company handbooks or other relevant member group
documentation. Like the rest of the Empara Health Platform, Em is
designed to be an extension of each group's brand and
systems to ensure a personal touch.
"When it comes to the complexity of health benefits, there are
many questions that arise. Em knows the answers and provides
instant responses to help members find the information they need
quickly," says Markus Waite,
president of Empara. "It integrates seamlessly with a group's
existing benefits and handles the routine inquiries, freeing up
administrators to focus on other strategic initiatives."
Em can handle a myriad of member inquiries, from coverage
details to tracking deductibles in real time, significantly
reducing the workload on call centers, member service teams and HR
departments, and also enhances member satisfaction. If an inquiry
is beyond Em's reach, members can be connected to a human expert —
to ensure help is always available.
"How much time are your member service or HR teams spending
answering questions like, 'Is this covered?' or, 'I need shoulder
surgery and I don't understand what I will have to pay,'" says
Ben Callaghan, chief experience
officer of Empara. "Our clients experience a dramatic reduction in
call and email volume because members can message Em and get
instant, well-defined responses about their specific plan and
usage."
From a user's perspective, chatting with Em is comparable to a
ChatGPT or Gemini experience, but Em already knows your specific
plan and spend information. It can also answer general knowledge
questions about the healthcare and insurance industries to help
people better understand concepts like coinsurance or how
deductibles work.
"AI is fundamentally changing how software is developed and how
people interact with their apps and devices. It's an especially
powerful tool in the healthcare and benefits space because of its
ability to interpret, analyze and summarize complex concepts," says
Mike Nigels, Empara's chief
technology officer. "We've harnessed that power to serve up
personalized and powerful insights that can provide members with
significant savings on the cost of their healthcare while
simplifying access to their benefits."
Em doesn't replace expert advocates and health benefit service
professionals. Instead, it allows them to be more efficient by
focusing on the high value care issues that need human support and
intervention. Em is the first of many AI-enabled features planned
for the Empara platform to make the health benefits and care
ecosystem more rewarding and effective.
"With turnkey efficiency, we enable our customers to deploy
their own customized AI assistants — putting them at the forefront
of the AI revolution — all backed by the power of the Empara Health
Engagement platform," says Waite.
About Empara
Empara is a developer of mission-driven healthcare technology.
We're shaping the healthcare businesses of tomorrow — lowering
costs and improving outcomes with hyper-intuitive solutions that
make healthcare easy, rewarding and affordable. Empara is the tech
arm of Goodroot, a community of companies reinventing healthcare
one system at a time. Acting as the bridge between sophisticated
technology and the healthcare sector, Empara is the place where
people and healthcare seamlessly connect. Empara.io
Media Contact:
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860-254-6668
380153@email4pr.com
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SOURCE Empara