Actifai’s AI Solutions Power Valley Fiber's Next-Generation Customer Experience
July 16 2024 - 8:00AM
Business Wire
Actifai, a pioneer in artificial intelligence solutions for
broadband and communications service providers, today announced its
new customer partnership with Valley Fiber, a leading
Manitoba-based telecommunications company. Amidst its rapid growth
and continued commitment to revolutionizing rural connectivity
throughout Manitoba, Valley Fiber has licensed Actifai’s AI-powered
Digital and Engage solutions, marking a significant leap forward in
its customer-centric approach to innovation.
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Valley Fiber partners with Actifai to
transform rural connectivity in Manitoba. (Photo: Business
Wire)
Valley Fiber's dedication to providing world-class internet
services to rural Manitobans aligns seamlessly with Actifai's
mission to transform broadband providers’ sales, marketing, and
customer experience with best-in-class technology. Trevor Buhnai,
vice president of sales and marketing at Valley Fiber, expressed
enthusiasm about the collaboration, stating, "Bringing Actifai's AI
technology into our sales and marketing operations was a strategic
investment in elevating our service standards. Actifai is
streamlining our customers’ buying experience and enhancing their
overall satisfaction with sales and support interactions, in
addition to the subscriber acquisition improvements we continue to
observe."
Actifai Digital, Valley Fiber's latest ecommerce enhancement,
uses AI to deliver a seamless online buy-flow and personalized,
self-service shopping for broadband customers. This innovative
solution enables Valley Fiber to efficiently cater to diverse
customer needs while simplifying its online signup process. Venu
Amar, Actifai’s COO, commented, "Valley Fiber's adoption of Actifai
Digital underscores their commitment to innovation and
customer-centricity. We're excited to support them in delivering an
exceptional digital experience to their customers."
Valley Fiber's partnership with Actifai overlaps with its
ambitious MB Fiber Build Project, a $328M investment to transform
rural connectivity in Manitoba. In only three years, the company
has seen its team grow to over 350 team members as it expands its
TV, phone, and broadband services to tens of thousands of
residences and businesses. With Actifai's AI solutions at the
forefront of its digital transformation, Valley Fiber is
well-positioned to further revolutionize broadband services in
Manitoba and deliver unparalleled value to its growing customer
base.
About Actifai Actifai is an artificial intelligence
software company serving broadband and communications service
providers. Actifai’s customers use its AI software to improve sales
and marketing outcomes, enhance customer experience, and streamline
core business operations. Since 2019, Actifai's industry-first
solutions have helped providers achieve, on average, 5-20%
increases in average revenue per user (ARPU), up to 30% improvement
in new subscriber sales conversion, and a 6-11% improvement in
subscriber retention. For more information, please visit
www.actif.ai.
About Valley Fiber Incorporated in December 2016, Valley
Fiber Limited (VF Ltd.) is a locally owned and operated technology
firm based in rural Manitoba. The ever-growing need for fast and
reliable telecommunications demands innovation. Propelling that
innovation, and its almost limitless potential, is a core passion
of the Valley Fiber development team. Since its inception, Valley
Fiber has formed valuable partnerships with industry-leading
developers, creating and finalizing its innovative designs to
consistently deliver next-generation dedicated fiber optic
infrastructure to the region. As the region’s needs grow, and the
company with it, Valley Fiber remains dedicated to building out
rural Manitoba with better-than-city internet.
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Media Contact: Autumn Minnich Connect2 Communications for
Actifai actifai@connect2comm.com