DALLAS, July 23,
2024 /PRNewswire/ -- Koan Health, a leading provider
of population health analytics solutions, is pleased to announce it
has received a Net Promoter Score (NPS) of 85 from its clients in
the 2024 NPS Survey. This exceptionally high score signifies Koan
Health's dedication to delivering exceptional service and value to
its clients in the healthcare industry.
Industry benchmarks place the average NPS score for healthcare
companies between +38 and +58, with SaaS Data and Analytic vendors
in the payer and life science space averaging +36. Koan Health's
score of 85 surpasses the industry average by a significant margin,
highlighting the outstanding level of satisfaction and loyalty its
clients experience.
"A critical question when evaluating population health platforms
is how Accountable Care Organizations (ACOs) and Clinically
Integrated Networks (CINs) can assess these solutions," said DT
Nguyen, CEO of Koan Health. "The NPS metric offers valuable insight
into client satisfaction, revealing how happy current customers are
with the chosen platform and partner."
"At Koan Health, we prioritize data integrity and transparency,"
said Tom Pham, CTO of Koan Health.
"We're thrilled that our clients recognize our team's
responsiveness, expertise, and dedication. We're passionate about
empowering ACOs with the most accurate and reliable insights they
need to achieve their business goals through our
Datalyst™ platform."
Discover how NPS impacts your search for population health
analytics platforms. Read "NPS Matters in Population Health
Management" on our blog.
About Koan Health
Leveraging 30+ years of healthcare expertise, Koan Health
empowers providers with Datalyst™, a population health
analytics platform built for success in value-based care. We
deliver clean, accurate data and trusted insights to optimize care,
achieve financial goals, and thrive in risk-based models. Visit us
at koanhealth.com.
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SOURCE Koan Health