Jens Erik Gould, Founder and CEO
of Amalga Group, announces the company's nearshore records
retrieval teams, emphasizing its expertise, cost-effectiveness, and
ability to address industry-wide staffing challenges.
AUSTIN,
Texas, July 30, 2024 /PRNewswire-PRWeb/
--Texas-based nearshore
outsourcing company Amalga Group, led by Founder and CEO
Jens Erik Gould, continues to offer
innovative staffing solutions in the records retrieval industry.
Specializing in IT, legal, and contact center staffing, Amalga
Group addresses critical challenges that U.S. companies face by
leveraging a dedicated team of professionals from Latin America. Jens
Erik Gould's commitment to maintaining high-quality
standards helps U.S. companies overcome talent shortages and
streamline operations effectively.
Records retrieval is a multifaceted process that involves
acquiring important documents stored in various formats, including
physical files and electronic databases. "The retrieval process
entails requesting documents from medical facilities, employers,
government agencies and more. It requires meticulous research,
order entry, outbound phone calls, follow-up calls and emails,
document verification, and organization," says Jens Erik Gould. "Given the complexity,
persistence, and accuracy needed, having a team of dedicated
specialists is crucial."
Companies across various industries, including law firms,
insurance carriers and healthcare providers, rely on records
retrieval services to obtain employment, medical and other types of
records. As Jens Erik Gould
emphasizes, "While some large companies have in-house records
teams, they often need external assistance to efficiently manage
the workload."
The records retrieval industry faces significant staffing
challenges, primarily due to high turnover rates and increased
costs. However, nearshore staff augmentation is a viable solution
to these challenges.
Nearshoring involves partnering with a provider to build a team
in Latin America, where time zones
align with the United States and
where communication is seamless due to high English proficiency.
This approach offers a larger talent pool and can significantly
reduce turnover rates and costs.
For instance, Amalga Group offers turnover rates that are
comparatively lower than across the industry—around 5-8%.
Latin American nearshore teams bring numerous advantages to the
records retrieval process. "Amalga Group's nearshore specialists,
in addition to being experienced, exhibit an exceptionally high
degree of loyalty and reliability," says Jens Erik Gould. "Moreover, the
cost-effectiveness of nearshore teams allows companies to manage
their budgets more efficiently."
Jens Erik Gould mentions that the
expertise of Latin American specialists is another critical factor.
"Many of these specialists have extensive experience working with
U.S. law firms, insurance companies, and records retrieval
companies, ensuring there is no drop-off in quality," he adds. "In
fact, the skill sets of nearshore teams can often surpass those of
in-house staff."
Amalga Group's Nearshore for Records Retrieval program
exemplifies the benefits of nearshore staff augmentation. "Our
program builds nearshore teams in Latin
America tailored to the specific needs of U.S. companies,"
says Gould. "We ensure that our teams meet the required levels of
customer service and administrative experience while providing
extensive quality assurance to maintain high standards."
Jens Erik Gould also touches on
the flexibility nearshore teams offer. "Our clients appreciate the
flexibility and scalability we offer," he says. "We can quickly
assemble teams—often much faster than the average hiring time in
the United States. This agility
allows companies to quickly adapt to changing demands."
Amalga Group's commitment to preserving and promoting client
culture, combined with its deep understanding of the records
retrieval process, sets the company apart. "We have extensive
experience working at the state level in different states across
the U.S., where records retrieval processes can vary
significantly," says Gould. "Our Quick Start program enables us to
select and onboard new teams swiftly, reducing backlogs and
ensuring timely order completion."
To conclude, Jens Erik Gould
asserts, "Our nearshore teams meet and often exceed their metrics
and KPIs. We foster a great culture, prioritize the well-being of
our teams, and maintain low turnover rates. This holistic approach
ensures that our clients receive top-notch service, making Amalga
Group a leader in the records retrieval industry."
For more information about Jens Erik
Gould, Amalga Group, and its Nearshore for Records Retrieval
program, visit Amalga Group's Website.
About Jens Erik Gould
Jens Erik Gould is the Founder
& CEO of Amalga Group, a Texas-based nearshore outsourcing company
specializing in providing highly qualified talent in IT, software
engineering, legal and contact centers. Previously, Gould spent
over a decade reporting on topics such as business, politics, and
energy in the United States and
Latin America for esteemed media
outlets like Bloomberg News, The New York
Times, and TIME.
Media Contact
Amalga Group, Amalga Group, 3101234567, info@amalgagroup.com,
https://www.amalgagroup.com/
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SOURCE Amalga Group