Wolken Software, a leading provider of customer service
solutions for B2B companies, announced that the company has
officially enhanced its core products with AI-based technologies.
The company has strategically leveraged GenAI and Artificial
Intelligence Machine Learning (AI/ML) solutions to provide
intelligent workflows that remove manual activities from case
management, streamline internal processes, and increase the speed
of resolution for customer service inquiries. This provides
enterprise-level organizations with the ability to improve customer
experience and satisfaction.
CUPERTINO, Calif., July 30,
2024 /PRNewswire-PRWeb/ -- Wolken Software, a leading
provider of customer service solutions for B2B companies, announced
that the company has officially enhanced its core products with
AI-based technologies. The company has strategically leveraged
GenAI and Artificial Intelligence Machine Learning (AI/ML)
solutions to provide intelligent workflows that remove manual
activities from case management, streamline internal processes, and
increase the speed of resolution for customer service inquiries.
This provides enterprise-level organizations with the ability to
improve customer experience and satisfaction.
"Our team always strives to deliver the
industry's best solutions that strengthen the ability of our
customers to provide superior customer service," added Sudhir Prabhu, CTO and co-founder of Wolken
Software.
"Our team always strives to deliver the industry's best
solutions that strengthen the ability of our customers to provide
superior customer service," added Sudhir
Prabhu, CTO and co-founder of Wolken Software. "The fast
evolution of AI has created more opportunities for companies to
implement technologies that better support the business needs of
large enterprise companies across the globe. We have successfully
leveraged GenAI and AI/ML tools to provide solutions that impact
the business of our customers while limiting the inherent risks
that come with many AI-backed technologies. Through these new
offerings, our customers will experience improved efficiencies
within their organization, growth in customer and employee
satisfaction, and ultimately cost savings. "
The new AI implementations with Wolken Software's core product
offerings include the development of intelligent workflows, which
can automate the processes of any department that relies on
workflows within its current processes. This technology allows for
case management to be streamlined and assigned to the appropriate
department and staff member and removes most of the manual
activities that currently exist in many organizations.
"Intelligent workflows provide a solution for all large
organizations that aim to improve their service offerings," said
Rohan Joshi, CEO and co-founder of
Wolken Software. "Executives across the globe are recognizing that
AI-backed solutions can effectively automate and enhance many of
their current processes. However, this task is very complex for
many large global companies that have many varieties of customers,
business units, and product offerings. We specifically leveraged AI
technologies within our product offerings that address the specific
needs of those companies and can be easily implemented into their
current infrastructure within a few months."
Wolken Software's core product offerings include solutions that
support many departments across large organizations, including
customer service, human resources, information technology (IT), and
finance operations. The enhanced AI-backed intelligent workflows
within these products can address many internal processes within a
global organization, including:
- Customer Service Desk: customer case management, agent support,
omnichannel support
- IT Service Management: IT Service Management (ITSM), IT
operations management (ITOM), IT asset management (ITAM), and
ticket orchestration and automation
- HR Case Management: HR case management, onboarding and
transitioning processes, and HR service delivery
To learn more about these products and Wolken Software, visit
https://www.wolkensoftware.com/.
About Wolken Software
Wolken Software is a leading provider of customer service
solutions to B2B companies by leveraging cutting-edge software,
including Gen AI-based platforms. Since its inception in 2011, the
company has had a mission to help modern organizations transform
their relationships with customers and employees with
out-of-the-box, configurable, and scalable enterprise-class service
desk solutions deployed on the cloud or on-premise.
As a privately held software company, Wolken Software offers a
suite of AI-enabled, SaaS 2.0 self-service customer service
solutions for Customer Service and Enterprise Solutions, which
include Wolken Gen AI, Wolken Customer Service Desk (CSM), Wolken
IT Service Management (ITSM), Wolken HR Case Management and Wolken
Quality Case Management. Wolken Software caters to customers from
the banking and financial services, the semiconductor, software,
consumer goods, and electronic component industries and has grown
to add Fortune 100 companies to its clientele in the US,
Europe, and Asian markets and
supports over 7000 agents serving over 50M active end-users in 60 countries, processing
over 7M tickets annually. The company
has offices in Palo Alto,
California, Bangalore, and
Mumbai, India.
Media Contact
Elliot Schimel, Wolken Software,
1 5164481472, elliot@missioncontrol.marketing ,
https://www.wolkensoftware.com/
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SOURCE Wolken Software