BENGALURU, India, Aug. 1, 2024
/PRNewswire/ -- Microland Limited, a global digital
transformation leader, today announced it has been awarded the
prestigious World Class 5-star rating by the Service Desk Institute
(SDI), the industry accreditor that certifies the quality of IT
service and support operations worldwide. This accreditation
recognises our relentless efforts in delivering superior services
to Clifford Chance employees and
their global stakeholders. Microland is the third company globally
and the first company in India to
attain this accolade. We are honoured to share this distinction
with Clifford Chance, the first law
firm in the world to secure this recognition. Our partnership with
Clifford Chance has been hailed by
SDI as unparalleled and authentic, further consolidating our
commitment to delivering exceptional services.
Amid dynamic operational shifts, our service desk team has
consistently delivered outstanding service. Our service desk has
significantly contributed to Clifford
Chance's ability to adapt to changing work practices in
recent years. This highlights the commitment and effort of our
service desk team, who continuously strive to deliver high-quality
services, improve IT operations, and empower Clifford Chance to deliver outstanding support
to their global partners and clients.
Our joint investments and collaborative efforts with
Clifford Chance have played a
crucial role in achieving this accreditation. This shared
dedication has allowed us to enhance our service desk capabilities
and deliver unparalleled support. The accreditation is a testament
to our relentless pursuit of excellence and reflects the
collaborative efforts of both Microland and Clifford Chance.
Karthikeyan Krishnan, Senior
Vice President and Geo Leader –
Europe, Middle East and Africa, Microland, said, "We are delighted
to have achieved a World Class 5-star rating from SDI. Microlanders
have diligently worked to enhance service delivery and to achieve
exceptional customer satisfaction for global enterprises. It is
heartwarming to see our efforts recognised with the
highest-level rating. We remain dedicated to continuous improvement
and are committed to maintaining this World Class 5-star rating
consistently in the years ahead."
David Wright, Chief Value and
Innovation Officer, SDI, commended the team's efforts, saying,
"We observed a brilliant team at work firsthand during the audit,
and everyone should be very proud of what they have achieved. This
rating is a true reflection of Microland's passion and dedication
to enabling business value and driving sustainable improvements. I
extend my congratulations to the entire team on achieving a World
Class 5-star accreditation, which is a worthy reflection on their
commitment and hard work."
Kieran Charnock, Director of
Service Management, Clifford
Chance, praised the team's stellar effort, saying, "We
are thrilled to achieve the World Class 5-star rating by SDI with
Microland. For over a decade, we have worked tirelessly with
Microland to co-create value, fostering trust and collaboration. It
is this enduring relationship that has empowered us to consistently
deliver the highest level of service to our global
stakeholders."
About Microland
Microland is committed to "Making Digital Happen" by allowing
technology to do more and intrude less. They make it easier for
enterprises to transition to next-generation digital infrastructure
through their extensive service portfolio including Cloud and Data
centers, Networks, Digital Workplace, Cybersecurity, and Industrial
IoT. Incorporated in 1989 and headquartered in Bengaluru,
India, Microland has more than
4,500 digital specialists across offices and delivery centers in
Asia, Australia, Europe, the Middle
East, and North
America.
About Clifford Chance
Clifford Chance is one of the
world's pre-eminent law firms with significant depth and range of
resources across five continents. As a single, fully integrated
global partnership, we pride ourselves on our approachable,
collegial and team-based way of working. We always strive to exceed
the expectations of our clients, which include corporates from all
commercial and industrial sectors, governments, regulators, trade
bodies and not-for-profit organisations. We provide them with the
highest-quality advice and legal insight, which combines the firm's
global standards with in-depth local expertise.
About Service Desk Institute (SDI)
Service Desk Institute (SDI) sets the globally recognised best
practice service desk standards that provide clear and measurable
benchmarks for service desk operations and professionals. The
standards are designed to encourage service desks to embrace and
value best practice in order to raise the quality of service
delivery.
Media Contact: sobia.sahar@microland.com
Logo:
https://mma.prnewswire.com/media/1343841/Microland_Logo.jpg
View original
content:https://www.prnewswire.com/news-releases/microland-and-clifford-chance-collaboratively-achieve-world-class-5-star-accreditation-for-service-desk-302211407.html
SOURCE Microland Limited