Global customer experience (CX) industry leader Execs In The
Know proudly announces the newest member of its Advisory Board,
John Caldwell, Senior Director of
Team Member Service Centers at Target. John brings extensive
experience and a passion for leading highly engaged teams, making
him a valuable addition. He joins other influential CX leaders on
the board, including representatives from American Airlines,
Nordstrom, Microsoft, Hilton, and more. Execs In The Know's
Advisory Board advances customer success strategies and shapes the
community's direction, fostering brand-to-brand mentorship and
innovation in customer experience.
PHOENIX, Aug. 1, 2024
/PRNewswire-PRWeb/ -- Global customer experience (CX) industry
leader Execs In The Know is proud to announce its newest Advisory
Board member, John Caldwell, Senior
Director of Team Member Service Centers at Target. John is a
prominent figure in the CX industry with a passion and track record
for leading highly engaged teams. His extensive experience and
dedication make him a valuable addition to the Execs In The Know
community.
"Since being involved in Execs In The Know
events, I've been so impressed at how this community comes together
to encourage each other and share insights, progress, and ideas to
elevate the customer experience across the entire CX
landscape."
"I am so excited to be joining the Execs In The Know Advisory
Board," said John. "Since being involved in EITK events, I've been
so impressed at how this community comes together to encourage each
other and share insights, progress, and ideas to elevate the
customer experience across the entire CX landscape."
The mission of Execs In The Know's Advisory Board is not just to
advance the sharing, learning, and brand-to-brand mentorship of
customer success strategies but also to shape the direction of the
community. Advisory Board members and their respective brands
represent a customer-first ethos and recognize the importance of
customer success. It comprises some of the most influential leaders
in the CX industry, representing diverse brands and perspectives.
Each member plays a critical role in ensuring that the community
remains at the forefront of customer experience innovation, making
you an integral part of our mission.
"We are thrilled to welcome John
Caldwell from Target to our Advisory Board," said
Susan McDaniel, Co-Founder and COO
of Execs In The Know. "John's passion for customer experience and
dedication to team member engagement align perfectly with our
mission. His insights and leadership will be invaluable as we
continue to foster a community where CX leaders can learn, share,
and grow together."
The Execs In The Know Advisory Board roster is below.
- Carolyne M. Truelove, Vice
President, Reservations and Service Recovery, American
Airlines
- Jim Gallagher, Vice President of
Customer CARE & Fraud, Nordstrom
- Peter Mallot, Worldwide Support
Leader for Modern Life and Business Programs, Microsoft
- Mike Gathright, Senior Vice
President, Customer Experience, Hilton
- Ebrahim Hyder, Vice President of
Customer Service, Michael Kors
- Jared Benesh, Executive Vice
President, Member Experience Transformation, State Employees'
Credit Union
- Mike Jones, Senior Director,
Customer Care & Operations, The Home Depot
- Sue Morris, Vice President,
gTech Users & Product Operations, Google
- Paul Brandt, Chief Experience
Officer, GoodLeap
- John McCahan, Vice President,
Customer Care, FTD
- Lisa Oswald, Senior Vice
President of Customer Service, Travelzoo
- Tracy Sedlak, Vice President of
Customer Success, Offerpad
- Andrew Pine, Head of Consumer
Affairs and Customer Relationship Center, Jaguar Land Rover North
America, LLC
- Alvin Stokes, Formerly Chief
Customer Contact Officer, SmileDirectClub
- John Caldwell, Senior Director
Team Member Service Centers, Target
For more information about Execs In The Know and its Advisory
Board, please visit https://execsintheknow.com/about-us/
About Execs In The Know
Execs In The Know brings together customer experience (CX)
leaders from across industries in an effort to advance the
conversation and set a new agenda for delivering amazing
experiences for consumers. As a global community of the brightest
minds in CX, Execs In The Know provides opportunities to learn,
share, network, and engage to innovate. Operating under the motto,
"Leaders Learning From Leaders," Execs In The Know facilitates many
opportunities for community engagement, such as its bi-annual
national Customer Response Summit and private, online community,
Know It All "KIA." There are also exclusive, laser-focused
engagements like industry briefings and executive roundtables.
Execs In The Know also guides and informs the industry with a rich
tapestry of CX-related content that includes CX Insight magazine,
industry research, webinars, blogs, and much more.
Media Contact
Laurie Tomko, Execs In The Know,
1 804-363-1432, laurie@execsintheknow.com,
https://execsintheknow.com/
Twitter, LinkedIn
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