Customer success professionals everywhere can
earn a new, recognizable credential that demonstrates their
industry expertise.
WASHINGTON, Aug. 15,
2024 /PRNewswire/ -- ChurnZero, the platform and
partner for customer success, has partnered with LinkedIn to create
a LinkedIn Learning professional certificate focused on customer
success (CS). Available now, the Customer Success Foundations
Professional Certificate by ChurnZero provides a structured
learning path that covers CS strategies, techniques, analysis, and
other best practices. On completion of the course and its
40-question assessment, learners receive a recognizable credential
to showcase their expertise to their industry network and
peers.
LinkedIn Learning is a skill development platform that helps
learners and companies build in-demand skills through engaging
online courses taken at each learner's own pace. The new
Customer Success Foundations certificate is geared toward both
early-career CS professionals, and more senior professionals
looking to refresh their best practices. This Professional
Certificate covers the fundamental skills of CS, including how to
build customer rapport, onboarding best practices, customer journey
mapping, and how to lead customer success initiatives.
In partnering with LinkedIn to create the certificate, ChurnZero
joins brands including Microsoft, Twilio, and Zendesk who have
endorsed and are part of LinkedIn Learning's library of courses and
Professional Certificates.
"Customer success teams are on their way to becoming the most
sophisticated, impactful departments in SaaS companies, and they're
hungry for training opportunities," says You Mon Tsang, CEO and
co-founder, ChurnZero. "We're excited to partner with LinkedIn on
this new resource, which will help CS teams and professionals build
and showcase their skills for managing customers and driving
revenue and growth for their organizations."
ChurnZero's own research shows that many CS teams are
experiencing a skills gap as their roles evolve towards driving
revenue, creating an urgent need for training. The top needs
identified by ChurnZero include analytical and strategic skills,
business and commercial skills, and operational leadership
skills—all of which are included in the curriculum of the Customer
Success Foundations Professional Certificate on LinkedIn
Learning.
To explore the Professional Certificate and its courses, visit
LinkedIn Learning.
About ChurnZero
ChurnZero is the platform and partner for Customer Success,
dedicated to helping subscription businesses grow and succeed at
scale.
ChurnZero's customer success software provides
automation, in-app communication, health scoring, actionable
reporting, revenue forecasting, and Customer Success AI™ to help
Customer Success teams work efficiently, deliver greater customer
value, and drive more revenue.
The ChurnZero team prides itself on being a top-rated partner,
consultant, and coach to Customer Success teams worldwide who use
ChurnZero to increase and scale their impact.
Founded in 2015, ChurnZero is headquartered in Washington, D.C., and an office in
Amsterdam.
Contact
Chris Pilbeam
pr@churnzero.com
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SOURCE ChurnZero