Drawing insights from 151 IT professionals with direct
experience in generative AI, the study delves into how IT
organizations are integrating these tools, the benefits realized,
and the challenges faced
LAFAYETTE, Colo., Aug. 20,
2024 /PRNewswire-PRWeb/ -- Enterprise Management
Associates (EMA™), a leading IT and data management analyst
research and consulting firm, today announced the release of a new
research report, "Applying Generative AI to IT Operations,"
authored by Shamus McGillicuddy, vice president of research
covering network management at EMA. Given the extreme interest in
generative AI and the billions of dollars being invested in the
technology, EMA decided to investigate how enterprise IT
organizations are applying the technology to IT operations tasks
and processes today.
When IT leaders started telling EMA more
than a year ago that their personnel were using premium ChatGPT
subscriptions to create device configs and automation scripts, we
knew the industry was on the verge of a revolution.
Artificial intelligence (AI) has been a hot IT industry buzzword
for many years, particularly in the context of AIOps (AI for IT
operations). AIOps is primarily the application of machine learning
and other advanced algorithms to IT telemetry data for event
correlation, anomaly detection, problem isolation, root-cause
analysis, and other operational use cases. AIOps promised to
streamline and automate various aspects of IT management, and it
continues to gain momentum in the industry.
More recently, the emergence of ChatGPT from OpenAI kicked
interest in AI into overdrive. ChatGPT and the countless competing
platforms that followed it to market leverage large language models
(LLM) to power generative AI, a technology that can produce new
content in response to user prompts.
EMA spoke to many IT professionals who are successfully applying
consumer-facing, general-purpose generative AI tools to IT
operations tasks. The research aimed to uncover how these
technologies can be effectively applied to IT management.
Some of the key findings from this report include:
- Most IT professionals are using both general-purpose tools like
ChatGPT and generative AI capabilities from their IT vendors
- The top challenges with applying generative AI to IT operations
are validating quality of AI outputs, managing data quality, and
integrating AI into tools and processes
- 93% believe it is at least somewhat important for their IT
vendors to offer generative AI capabilities
- The two biggest potential benefits of applying generative AI to
IT management tasks are the optimization of IT service performance
and the improved alignment of IT with the business
"When IT leaders started telling EMA more than a year ago that
their personnel were using premium ChatGPT subscriptions to create
device configs and automation scripts, we knew the industry was on
the verge of a revolution," McGillicuddy said. "This research
explores how that revolution will proceed, assuming CIOs can
navigate the adoption challenges and security risks."
This independent research, sponsored by NETSCOUT, offers a
detailed analysis of the findings. Highlights from the report will
be unveiled during a complimentary webinar on August 27. Interested parties can register at
https://info.enterprisemanagement.com/applying-genai-to-it-ops-webinar-pr
For more information and to access the full report, please visit
https://www.enterprisemanagement.com/research/asset.php/4490/Applying-Generative-AI-to-IT-Operations
About EMA
Founded in 1996, EMA is a leading IT analyst research firm that
provides deep insight across the full spectrum of IT and data
management technologies. EMA analysts leverage a unique combination
of practical experience, insight into industry best practices, and
in-depth knowledge of current and planned vendor solutions to help
their clients achieve their goals. Learn more about EMA research,
analysis, and consulting services for enterprise line of business
users, IT professionals, and IT vendors at
https://www.enterprisemanagement.com
Media Contact
Raleigh Gould, Enterprise
Management Associates, 303-543-9500, rgould@emausa.com,
https://www.enterprisemanagement.com
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SOURCE Enterprise Management Associates