Daythree leverages cutting-edge AI and RPA technologies to
deliver multilingual, end-to-end customer experience management
services, setting a new benchmark in the Malaysian CXM
industry.
SAN
ANTONIO, Oct. 3, 2024 /PRNewswire/ -- Frost
& Sullivan recently researched the CXM services industry
and, based on its findings, recognizes Daythree Business
Services Sdn Bhd (Daythree) with the Malaysian Customer Value
Leadership Award. Daythree is an industry-leading company that
combines advanced artificial intelligence (AI) and robotic process
automation (RPA) technologies to provide innovative, multilingual
customer experience management (CXM) services across Asia-Pacific with a top-notch customer-centric
approach.
Daythree focuses on customer experience lifecycle management and
digital technologies supported by a workforce of over 2,000
employees. It offers 24/7 multilingual support in 15 languages,
streamlined operations, and improved efficiency for clients across
various industries, including telecommunications, fintech, and
eCommerce. Daythree's focus on investing in a skilled and flexible
workforce further reinforces its ability to scale operations,
allowing it to respond effectively to emerging market opportunities
and address its clients' ever-evolving pain points.
Additionally, AI and RPA substantially boost Daythree's
operational processes with enhanced cost-effectiveness and faster
service delivery. The company's AI-driven tools streamline complex
tasks, reduce human error, and accelerate service delivery,
ensuring clients receive high-quality solutions with remarkable
speed.
"Whether it is expanding its workforce, investing in technology
infrastructure, or optimizing operational processes,
Daythree—unlike many Malaysian providers—can scale its operations
rapidly to meet evolving client demands and market opportunities,"
said Krishna Baidya, senior director
for ICT at Frost & Sullivan.
The company developed sophisticated proprietary digital tools,
such as the Daisy customer relationship management (CRM) tool
embedded with RPA and the Saige business intelligence solution.
Daisy enhances customer interactions by automating routine tasks,
allowing human agents to focus on complex issues and improving
overall service quality. Saige provides real-time data analytics
that empowers clients to make informed decisions based on
comprehensive insights into customer behavior and operational
efficiency. These technological advancements have enabled Daythree
to optimize its resource allocation, driving down operational costs
while simultaneously enhancing customer satisfaction.
Moreover, Daythree ensures its services remain relevant and
valuable in a rapidly evolving market by offering customizable
digital features in its solutions. This emphasis on
technology-driven solutions and customer satisfaction has
positioned Daythree as a leader in the CXM landscape, where it
continues to push the boundaries of what can be achieved in
CXM.
"Daythree developed its own suite of proprietary digital tools
to enhance employee engagement, quality management, and data-driven
decision making. This technology-driven approach enables Daythree
to deliver more with less, providing cost-effective solutions that
drive a tangible business impact for its clients," noted
Baidya.
Each year, Frost & Sullivan presents this award to the
company that demonstrates excellence in implementing strategies
that proactively create value for its customers, focusing on
improving the return on the investment that customers make in its
services or products. The award recognizes Daythree's unique focus
on augmenting its customers' value, beyond simply good customer
service, leading to improved customer retention and customer base
expansion.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, megatrends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Contact:
Tarini Singh
P: +91- 9953764546
E: Tarini.Singh@frost.com
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SOURCE Frost & Sullivan