Bank of Cyprus Selects IR Prognosis to Ensure Powerful ATM Performance
May 28 2015 - 2:00AM
Business Wire
IR to provide proactive monitoring and insights
into bank’s ATM infrastructure
IR, the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems, today announced that Bank of Cyprus, the
largest bank in the Republic of Cyprus, has selected IR Prognosis
for Payments to provide critical performance management and support
for the bank’s nationwide ATM network. This deployment will help
mitigate risk and service outages by providing 24/7 real-time
insight into the bank’s ATM environments.
Bank of Cyprus has been using Prognosis for Payments since 2007
to provide visibility and proactive insights across the bank’s
efficient and responsive multiprocessing infrastructure. The new,
extended license will provide further award-winning monitoring
support with the inclusion of the bank’s ATM infrastructure.
“Today’s 24/7 banking world makes the process of monitoring ATM
performance challenging because not only is the network intricate,
there is the added pressure of ensuring that there is no down
time,” said Demetris Demetriades, Manager of Alternative Delivery
Channels of Bank of Cyprus. “Poor service in addition to possible
fraud can lead to lost customers. With Prognosis for Payments, we
can make sure that potential issues within our infrastructure and
ATM network are resolved in real-time, ensuring a high-level of
performance for our customers.”
Prognosis for Payments will provide Bank of Cyprus with a
complete and always-on monitoring solution. The real-time system
will alert the bank of faults that occur in their ATM network and
infrastructure that affects over a quarter of a million cardholders
around the globe. This includes cash conditions, communication
issues and more, all notified to Bank of Cyprus in real-time to
prevent any issue the network may have.
“Banks and other financial institutions require fast, accurate
and actionable insights into their system on a day-to-day basis to
mitigate fraud, downtime and performance issues,” said Stewart
Wright, IR General Manager, UKI and Payments Europe. “Because of
its past experience with Prognosis for Payments, Bank of Cyprus
knows it will have real-time insight into the performance and
throughput of its ATM environments, thereby reducing fraud and
operational risk, and minimizing expensive system and service
outages. We are excited that they’ve chosen to continue their
relationship with us and we look forward to working together to
maintain their world-class payments and ATM infrastructure.”
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR, visit
www.ir.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20150528005534/en/
IRKevin Ryder, +61 2 9966 1066media@ir.com
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