Tel-Networks Selects IR Prognosis to Transform Service Assurance for Cloud and Managed Services
January 20 2016 - 6:45AM
Business Wire
IR, the leading global provider of proactive performance
management software for critical IT infrastructure and
communications ecosystems, today announced that Tel-Networks USA, a
leading provider of unified communications solutions and services
has chosen IR Prognosis to enhance its multi-vendor hosted and
managed communications and collaboration services.
With Prognosis, Tel-Networks now has a powerful and proactive
service assurance platform that seamlessly integrates with its ITSM
system to provide deeper visibility of hosted, on-premises and
hybrid environments. Unlike other performance management systems,
Prognosis collects and pinpoints performance issues without
intrusive taps or probes which results in faster incident
identification and resolution, reduced operational complexity and
significantly enhanced value and performance for Tel-Networks
customers.
“Unified Communications architectures are becoming increasingly
complex. Customers expect seamless and immediate support regardless
of whether an environment is Avaya, Cisco or Microsoft Skype for
Business, or if it is cloud or on-premises,” said Michael Branca,
President of Tel-Networks. “With Prognosis we can support all
technologies from a single multi-tenant platform and enhance our
operations with automation to proactively resolve performance
issues before they become service impacting. When you’re in the
managed and cloud services business this is critical to our success
and customer satisfaction.”
“Managed and cloud services providers can drive competitive
advantage by anticipating issues before they impact the customer’s
business,” said Andre Cuenin, President Americas and Europe, IR.
“Prognosis allows service providers to quickly and continuously
zero-in, capture, analyze and report on metrics and service levels
in complex environments.”
By delivering the ability to reduce troubleshooting time,
optimize infrastructure capacity, and accelerate customer
onboarding, Prognosis enables a service provider to reduce costs
and free up important resources to focus on delivering strategic
business outcomes.
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR, visit
www.ir.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20160120005018/en/
IR Contact:Finn Partners for IRMichelle Sieling, +1 415
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