IR Expands Geographic Availability and Service Delivery Capabilities for Customer Experience Management Testing Solutions
February 24 2016 - 1:00AM
Business Wire
New next generation cloud-first architecture
enables global expansion of contact center testing solutions
IR, the leading global provider of proactive performance
management software for critical IT infrastructure, communications
ecosystems, and payments, announced the release of its next
generation Testing Solutions architecture. The new architecture
provides the ability for IR to generate outside-in test call
traffic directly from within a customer’s local country, enabling
test call generation and delivery from more global locations and
telecom carriers, and expanding the solution’s global
footprint.
This new cloud-first architecture enables IR to test internal
and external networks by originating calls from either inside or
outside a customer’s environment, for both their StressTest™ load
testing and HeartBeat™ experience testing services. All managed
from the cloud.
“Global businesses need continuous high quality communications
and collaboration that they can count on every hour of every day,”
said Darc Rasmussen, Managing Director and Chief Executive Officer,
IR. “A poor customer experience caused by a variety of issues such
as carrier services, IVR systems, call routing, and more can make
the difference between a repeat sale or a lost customer. Finding
these issues quickly across a complex, multi-vendor communications
system makes this even more challenging.”
IR has also released new integration with IR Prognosis, its
industry leading performance management software for unified
communications and contact centers. This integration enables a more
streamlined experience, correlating real-time test results with
call quality and application performance.
“IR is now able to provide a complete end-to-end testing,
monitoring, and management solution on a global scale, ensuring a
frictionless customer experience every time, regardless of the
underlying technology”, added Rasmussen.
IR is exhibiting at Call Center World, Berlin, Germany February
22-25, Hall 3 stand H8.
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR, visit
www.ir.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20160223007177/en/
IRKevin Ryder, +61 2 9966 1066media@ir.com
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