Agreements delivered via WhatsApp are signed
nearly 7x faster than those sent via email
Integration further demonstrates DocuSign's
commitment to international expansion
FRANCISCO, Nov. 14, 2023 /PRNewswire/
-- DocuSign (NASDAQ: DOCU), the global leader in e-signature
and intelligent agreements, today announced the launch of WhatsApp
Delivery, allowing users to close deals faster by using the world's
most popular messaging platform. The latest expansion in allowing
customers to seamlessly reach signers through their preferred
communication platforms, the DocuSign eSignature integration of
WhatsApp sends users real-time notifications that link directly to
agreements and enable quick, secure signing.
WhatsApp delivery for DocuSign eSignature
plays a pivotal role in DocuSign's mission to simplify the
Consumers worldwide increasingly rely on their mobile devices
for both personal and business communication. As consumer habits
shift, speed and convenience is more important than ever before.
Businesses must invest in modern, flexible solutions that expedite
transactions and give signers choice in how they want to receive
information and sign contracts.
"WhatsApp delivery for eSignature plays a pivotal role in
DocuSign's mission to simplify the agreement process and truly
enable our users to meet signers where they are, at virtually any
time," said Mangesh Bhandarkar, GVP
of Product Management at DocuSign. "In an era of evolving consumer
preferences, DocuSign is the only provider that offers customers a
true set of mobile multi-channel delivery mechanisms—whether SMS,
email or messaging platforms like WhatsApp— demonstrating our
commitment to create a frictionless, end-to end agreement
experience that is tailored to the individual."
"At Meta, we envision a world where everyone can get business
done right from their favorite messaging app. Bringing together the
reliability and security of WhatsApp and the simplicity of
eSignatures from DocuSign is an exciting extension of that vision,"
said Nikila Srinivasan, VP of
Business Messaging at Meta. "We're meeting people where they are –
on their phones and in their chats—and helping them to close the
deals that matter most. Together with DocuSign, I'm confident that
we'll be able to help people around the world get things done…
faster, more securely, and better."
Key benefits of WhatsApp Delivery include:
- Increased Transaction Speed: Users can deliver
real-time notifications to signer's mobile devices with a direct
link to complete a document. In comparative analysis, agreements
delivered via WhatsApp are signed nearly 7x faster than those sent
- Expanded Reach: The addition of WhatsApp broadens
the spectrum, ensuring that its more than 2 billion users in more
than 180 countries can use DocuSign to connect with nearly any
signer using the mobile messaging platform.
- Enhanced User Experience: By offering another
mobile-friendly method to process agreements, we're giving
users more choice and flexibility. Embedding alerts natively into
the messaging application makes the signing process more convenient
- Prioritized Privacy: DocuSign protects highly
confidential information by encrypting and making every document
tamper-evident. WhatsApp's leading privacy features provide
additional reliability, ensuring notifications are always delivered
This announcement builds on DocuSign's multi-channel delivery
strategy following the introduction of SMS Delivery earlier
this year. Many people are inundated with emails, resulting in
slower turnaround times and lower response rates. Of all DocuSign
eSignature agreements delivered via WhatsApp, more than 50% are
completed in 15 minutes or less. Sharing agreements via alternate
modalities can dramatically accelerate the speed of transactions,
enabling signers to quickly open and electronically sign documents
wherever they are.
Availability: WhatsApp Delivery will be sold
globally as part of the Multi-Channel Delivery offering. This
add-on will be available to eSignature customers in Standard and
DocuSign redefines how the world comes
together and agrees, making agreements smarter, easier and more
trusted. As part of its industry leading product lineup, DocuSign
offers eSignature, the world's #1 way to sign electronically on
practically any device, from almost anywhere, at any time. Today,
over 1 million customers and more than a billion users in over 180
countries use DocuSign products and solutions to accelerate the
process of doing business and simplify people's lives. For more
information visit http://www.docusign.com.
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SOURCE DocuSign, Inc.