Amdocs’ BriteBill Modernizes and Streamlines BT Group’s Customer Billing
May 18 2021 - 5:00AM
Amdocs (NASDAQ: DOX), a leading provider of software and services
to communications and media companies, today announced that BT, one
of the world’s leading communications services companies, has
implemented Amdocs’ BriteBill billing communications platform.
BriteBill has empowered the BT Group, including mobile brand EE, to
customize billing communications for customers with an engaging
design and the flexibility to personalize with recommendations for
relevant new services or notify customers if a promotional contract
period is coming to an end. Together, Amdocs and BT Group are
delivering clear, easy-to-understand billing communications that
are personalized and give greater clarity to customers.
The project, which produces tens of millions of bills for
customers each month both digitally and on paper, has transformed
the presentation of BT & EE’s bills. The bills’
easy-to-understand itemization provides a visually engaging view of
all charges, with explanations for any new changes. This has
reduced calls to BT Group’s call centers and supported company
initiatives and offerings, such as the provision of free mobile
data to NHS workers during the pandemic.
“As providing excellent customer service is central to BT
Group’s business, it’s important to communicate with our customers
in the most effective way possible,” said a BT spokesman. “This
means providing billing communications that are engaging and
provide a clear representation of the customer’s services. We are
delighted to have chosen and implemented Amdocs BriteBill’s
customer billing platform, and the results are speaking for
themselves.”
“Determining the most effective monetization relationships with
customers is key for providing leading customer service and growing
loyalty,” said Anthony Goonetilleke, group president of Media,
Network and Technology, Amdocs. “We are proud to be working
alongside BT Group to provide a superior billing communications
system to its tens of millions of customers across the United
Kingdom.”
Supporting Resources
- Learn more about Amdocs’s
BriteBill
- Keep up with Amdocs news by
visiting the company’s website
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About Amdocs At Amdocs, we enrich lives and
progress society. With our creativity and technology, we help make
a better connected world. Amdocs and its 27,000 employees serve the
leading players in the communications and media industry, enabling
next-generation experiences in 80 countries. Our cloud-native, open
and dynamic portfolio of digital solutions, platforms and services
brings greater choice, faster time to market and flexibility to
better meet the evolving needs of our customers as they take their
business to the cloud. Listed on the NASDAQ Global Select Market,
Amdocs had revenue of $4.2 billion in fiscal 2020. For more
information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking
Statement
This press release includes information that
constitutes forward-looking statements made pursuant to the safe
harbor provision of the Private Securities Litigation Reform Act of
1995, including statements about Amdocs’ growth and business
results in future quarters. Although we believe the expectations
reflected in such forward-looking statements are based upon
reasonable assumptions, we can give no assurance that our
expectations will be obtained or that any deviations will not be
material. Such statements involve risks and uncertainties that may
cause future results to differ from those anticipated. These risks
include, but are not limited to, the effects of general economic
conditions, Amdocs’ ability to grow in the business markets that it
serves, Amdocs’ ability to successfully integrate acquired
businesses, adverse effects of market competition, rapid
technological shifts that may render the Company's products and
services obsolete, potential loss of a major customer, our ability
to develop long-term relationships with our customers, and risks
associated with operating businesses in the international market.
Amdocs may elect to update these forward-looking statements at some
point in the future; however, the Company specifically disclaims
any obligation to do so. These and other risks are discussed at
greater length in Amdocs’ filings with the Securities and Exchange
Commission, including in our Annual Report on Form 20-F for the
fiscal year ended September 30, 2020 filed on December 14, 2020 and
our Form 6-K furnished for the first quarter of fiscal 2021 on
February 16, 2021 and for the second quarter of fiscal 2021 on May
12, 2021.
Media Contacts:
Nick BoultonAmdocs Public RelationsTel: +44 (0)7896 931
335E-mail: nicholas.boulton@amdocs.com
Paul CampbellBabel PR for AmdocsTel: +44 (0)20 7434 5552E-mail:
paul@babelpr.com
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