Jacada Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine
February 17 2010 - 4:55AM
Business Wire
Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer
experience management and process optimization solutions for
customer service operations, announced today that Jacada WorkSpace
has received a 2009 Product of the Year Award from Technology
Marketing Corporation’s (TMC®) Customer Interaction Solutions
magazine, the leading publication covering CRM, call centers and
teleservices since 1982.
Jacada WorkSpace is a unified service desktop for the contact
center that provides a single point of access to the
mission-critical applications and tools required by customer
service staff for effective customer interactions. The solution
suite enables an integrated, automated and intelligent view of
customer data and customer service processes, and leads to shorter
service calls, enhanced customer interactions, more efficient
training cycles and improved leveraging of up-sell
opportunities.
“Jacada is pleased to be honored once again with the Product of
the Year award from Customer Interaction Solutions,” said Tom
Clear, CEO of Jacada. “We have continued to develop Jacada
WorkSpace as a solution that helps to align customer service tasks
with the intent of the customer, to streamline the interaction, and
deliver a more efficient and effective customer experience.”
“I am pleased to honor Jacada for its hard work and success.
Jacada WorkSpace has demonstrated excellence in contact center
technologies as well as providing ROI for companies that use them,”
said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction
Solutions magazine has been honoring innovative companies for their
contributions in advancing technologies and application
refinements,” he added.
The 12th Annual Product of the Year Awards winners will
be featured in the January 2010 issue of Customer Interaction
Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’
2009 Product of the Year Awards or any of the TMC media properties,
please visit www.tmcnet.com.
About Jacada - Jacada provides solutions that optimize and
improve the effectiveness of customer interactions. Jacada unified
desktop and process optimization solutions help companies reduce
the cost of their operations, drive customer satisfaction and
provide a complete return on investment in as little as 12 months
after deployment. Founded in 1990, Jacada operates globally with
offices in Atlanta, USA; Herzliya, Israel; London, England; Munich,
Germany; and Stockholm, Sweden. More information is available at
www.jacada.com, www.jacada.com/blog, www.jacada.com/facebook and
www.jacada.com/twitter.
About Customer Interaction Solutions - Since 1982, Customer
Interaction Solutions (CIS) magazine has been the voice of the
call/contact center, CRM and teleservices industries. CIS magazine
has helped the industry germinate, grow, mature and prosper, and
has served as the leading publication in helping these industries
that have had such a positive impact on the world economy to
continue to thrive. Through a combination of outstanding and
cutting-edge original editorial, industry voices, in-depth lab
reviews and the recognition of the innovative leaders in management
and technology through our highly valued awards, Customer
Interaction Solutions strives to continue to be the publication
that holds the quality bar high for the industry. Please visit
www.cismag.com for more information.
About TMC - Technology Marketing Corporation (TMC) is a global
integrated media company helping our clients build communities in
print, in person and online. TMC publishes Customer
Interaction Solutions, INTERNET TELEPHONY, Unified Communications,
and NGN magazines. TMCnet, TMC's Web site, is the leading
source of news and articles for the communications and technology
industries. TMCnet is read by two million unique visitors each
month on average worldwide, according to Webtrends. TMCnet has
ranked within the top 3,500 in Quantcast's Top U.S. sites, placing
TMCnet in the nation’s top .03% most visited Web sites. In
addition, TMC produces INTERNET TELEPHONY Conference & EXPO
(ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with
Crossfire Media); Digium|Asterisk World (in conjunction with
Digium); and Smart Grid Summit (in conjunction with Intelligent
Communication Partners). For more information about TMC, visit
http://tmcnet.com/.
This news release may contain forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. The words "may," "could," "would," "will," "believe,"
"anticipate," "estimate," "expect," "intend," "plan," and similar
expressions or variations thereof are intended to identify
forward-looking statements. Investors are cautioned that any such
forward-looking statements are not guarantees of the future
performance and involve risks and uncertainties, many of which are
beyond the Company's ability to control. Actual results may differ
materially from those projected in the forward-looking statements
as a result of various factors including the performance and
continued acceptance of our products, general economic conditions
and other Risk Factors specifically identified in our reports filed
with the Securities and Exchange Commission. The Company undertakes
no obligation to update or revise any forward-looking statement for
events or circumstances after the date on which such statement is
made. Jacada is a trademark of Jacada Inc. All other brands or
product names are trademarks of their respective owners.
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