Report from leading independent research
firm acknowledges LivePerson's AI and automation capabilities for
customer service
NEW
YORK, Dec. 6, 2023 /PRNewswire/
-- LivePerson (Nasdaq: LPSN), the global leader in enterprise
conversations, has been named among Notable Vendors in Forrester's
new report, "The Conversational AI for Customer Service Landscape,
Q4 2023."
The report provides an overview of how conversational AI for
customer service can improve customer and agent experiences, as
well as reduce costs. It also details how to explore vendors in the
space and understand the value generated from partnering with
them.
According to the Forrester report, "the cost of labor dominates
contact center budgets" — with an average interaction with a
customer service agent at a B2C company costing approximately
$7 — while a self-service interaction
costs "just pennies."
LivePerson was also recently recognized in Forrester's "How
Generative AI Will Transform CRM" September
2023 report, which mentioned how the company's AI and
automation capabilities have improved business outcomes for a
client: "By using LivePerson's LLM-powered conversation summary
widget across 25 agents, a top 10 US credit union improved the time
to first response by 25% and average response time by 20%." In
addition, LivePerson was named among Notable Vendors in Forrester's
report, "The Conversation Intelligence for Customer Service
Landscape, Q2 2023."
"Forrester's new report makes it clear to us: deploying
conversational AI requires close partnership with a vendor you can
trust," said Ravi Chittari, Chief
Innovation Officer at LivePerson. "As a long-time leader in the
space that has improved outcomes for hundreds of the world's top
brands, we're proud to be named among the Notable Vendors in the
Conversational AI for Customer Service Landscape report."
To learn more about LivePerson's solutions for enterprise
conversations, visit liveperson.com. Download the Forrester report
"The Conversational AI for Customer Service Landscape, Q4 2023"
using your Forrester.com login.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN)
is the global leader in enterprise conversations. Hundreds of the
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and safety tools to unlock the power of Conversational AI
for better business outcomes. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.