Market leadership for sixth consecutive year,
strengthened by AI investments and Total Experience vision
WATERLOO, ON, Nov. 16,
2023 /CNW/
-- OpenText™ (NASDAQ: OTEX), (TSX: OTEX), the
information company, today announced OpenText Experience Cloud and
OpenText Exstream have been named Leaders in the 2023 Aspire
Leaderboard™ update, which showcases the best customer
communications management (CCM) and customer experience management
(CXM) software vendors. OpenText received among the strongest
scores in platform strength, software capabilities, market
presence, company vision and technical strategy when compared
against nine other software vendors in this space.
Aspire, an analyst and strategic consultancy firm specializing
in Customer Communications Management (CCM) and Customer Experience
Management (CXM) industries, analyzes and ranks software vendors
and service providers. Vendors are mapped across six interactive,
digital grids that form the Aspire Leaderboard—the industry's only
interactive vendor comparison tool that helps enterprises determine
the best software vendor solutions based on their specific business
needs.
"This recognition is a testament to our ongoing commitment to
reshaping the landscape of customer communications and experience,"
said Muhi Majzoub, Chief Product Officer and EVP, OpenText. "The
combined elements of our integrated Experience Cloud platform, the
recent launch of our AI framework and our innovative cloud
strategy, converge to not only meet, but redefine the evolving
demands of today's market, to deliver personalized customer
communication journeys at scale."
"Through our work with OpenText, we've achieved our goal of
combining a slick digital channel with personalized, employee-led
customer service. From the moment a customer engages with us
through any of our channels, they are kept in the loop on every
step of the order cycle," said Michael Sarrasin, Product Lead,
Manutan. "OpenText is the ideal communications platform for a
dynamic, fast-growing company like Manutan. Our OpenText solutions
are helping bring us closer to our customers."
"OpenText is increasingly positioning itself as a vendor
offering a best-of-suite platform in the converging CCM-CXM space,"
said Kaspar Roos, Founder and CEO,
Aspire. "As businesses search for ways to holistically manage
communications and digital experiences across the entire customer
lifecycle, OpenText – with its wide range of capabilities – is in
an excellent position to capitalize on this growing market
demand."
The OpenText™ Experience Cloud platform integrates experiences,
media, communications, messaging, and data for customer experience
management in one cohesive platform. OpenText recently launched
OpenText Experience Aviator within OpenText Exstream, transforming
customer communications and elevating digital experiences through
advanced LLM and generative AI for personalized content
creation.
Access the Aspire Leaderboard here.
Aspire Disclaimer
The Aspire Leaderboard™ is copyrighted by Aspire Customer
Communications Services Ltd. and is based on the findings and
opinions of Aspire's consultancy organization. Aspire does not
endorse any vendor, product or service included in the Aspire
Leaderboard.
About Aspire
Aspire Customer Communications Services is a boutique consulting
firm specializing in the Customer Communications Management (CCM),
Customer Experience Management (CXM), and Customer Journey
Management (CJM) industries. Through deep market expertise and
global insights, Aspire works with Software, Services and Solution
providers, and Business Advisories and Private Equity Firms to help
them achieve their CCM goals. Find more information about how
Aspire is helping organizations navigate the complexities of the
customer communications world at http://www.aspireccs.com.
About OpenText
OpenText, The Information Company™, enables organizations to
gain insight through market leading information management
solutions, powered by OpenText Cloud Editions. For more information
about OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com
Connect with us:
OpenText CEO Mark Barrenechea's
blog
Twitter | LinkedIn
Certain statements in this press release may contain words
considered forward-looking statements or information under
applicable securities laws. These statements are based on
OpenText's current expectations, estimates, forecasts and
projections about the operating environment, economies and markets
in which the company operates. These statements are subject to
important assumptions, risks and uncertainties that are difficult
to predict, and the actual outcome may be materially different.
OpenText's assumptions, although considered reasonable by the
company at the date of this press release, may prove to be
inaccurate and consequently its actual results could differ
materially from the expectations set out herein. For additional
information with respect to risks and other factors which could
occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports
on Form 10-Q and other securities filings with the SEC and other
securities regulators. Readers are cautioned not to place undue
reliance upon any such forward-looking statements, which speak only
as of the date made. Unless otherwise required by applicable
securities laws, OpenText disclaims any intention or obligations to
update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise. Further,
readers should note that we may announce information using our
website, press releases, securities law filings, public conference
calls, webcasts and the social media channels identified on the
Investors section of our website (https://investors.opentext.com).
Such social media channels may include the Company's or our CEO's
blog, Twitter account or LinkedIn account. The information posted
through such channels may be material. Accordingly, readers should
monitor such channels in addition to our other forms of
communication.
Copyright © 2023 OpenText. All Rights Reserved. Trademarks owned
by OpenText. One or more patents may cover this product(s). For
more information, please visit
https://www.opentext.com/patents.
OTEX-G
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SOURCE Open Text Corporation