SALT LAKE CITY, June 23, 2016 /PRNewswire/ -- inContact,
Inc. (NASDAQ: SAAS), the leading provider of cloud contact center
software and workforce optimization tools, today announced an
international Fortune 500 company upgraded their contact center
technology to inContact's Customer Interaction Cloud. The company
will transition 250 contact center agents, in several locations
around the globe, to inContact's scalable cloud solution.
The company chose inContact's Cloud Contact Center for its
ability to consolidate multiple systems into one comprehensive
solution. inContact's flexible multi-tenant cloud applications will
help this provider of consumer packaged goods meet fluctuating
seasonal demands while the cloud's stability provides the company
with disaster recovery options that are easy to implement and
manage. With geographically redundant data centers and
follow-the-sun network operations monitoring to support a 99.99%
uptime guarantee, inContact offers their new customer
industry-leading operational stability.
"As a provider of consumer packaged goods on a global scale,
it's vital for this Fortune 500 customer to stay competitive by
keeping up with seasonal demands and, most importantly, to stay
connected to their consumers," noted Paul
Jarman, CEO at inContact. "inContact's Customer Interaction
Cloud is a flexible and easy-to-use solution that allows multiple
contact center locations to better scale up and down during peak
seasons."
inContact will support their new customer with an ecosystem of
experts who develop and integrate within the cloud platform.
Incorporating inContact Agent for Salesforce to their existing
CRM increases efficiency through a single interface which displays
customer information on-demand, resulting in higher levels of
customer service. inContact's robust, real-time and historical
reporting tools, provide increased visibility into contact centers
operations allowing for more integrated internal processes and
seamless customer experiences.
Additional Information
- Learn more about available cloud solutions from
inContact
- Follow @inContact on Twitter
- Become a fan of inContact on Facebook
About inContact
inContact (NASDAQ: SAAS) is the cloud contact center software
leader, with the most complete, easiest and most reliable solution
to help organizations achieve their customer experience goals.
inContact continuously innovates in the cloud and is the only
provider to offer a complete solution that includes the customer
interaction cloud, an expert service model and the broadest partner
ecosystem. Recognized as a market leader by Gartner, IDC, Frost
& Sullivan, Ovum and DMG, inContact supports over 6 billion
interactions per year for enterprise, midmarket, government
organizations and business process outsourcers (BPOs) who operate
in multiple divisions, locations and global regions. To learn more,
visit www.incontact.com.
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SOURCE inContact, Inc.