Sharecare awarded three-year NCQA Accreditation for Case Management
April 24 2024 - 8:00AM
Sharecare (Nasdaq: SHCR), the digital health company that helps
people manage all their health in one place, today announced it has
received a three-year Case Management Accreditation by the National
Committee for Quality Assurance (NCQA) for the complex case
management capabilities available through its proprietary advocacy
solution. Launched in January 2023 as a complement to its
comprehensive benefits navigation and digital well-being platform,
Sharecare’s whole health advocacy solution is purpose-built to
deliver efficiency, productivity, quality, and reduced cost of care
while empowering employees and members to be happier, healthier,
and more productive.
“NCQA is the gold standard, and we are proud that Sharecare’s
advocacy capabilities for people with complex medical needs now
bears their seal of approval, which is a testament to our team’s
unwavering commitment to quality,” said Brent Layton, CEO of
Sharecare. “Further, combined with our existing three-year
accreditations from NCQA for our population health and lifestyle
and disease management programs, earning three-year accreditation
for our approach to complex case management underscores Sharecare’s
ability to build and deploy best-in-class solutions that make
healthcare more personalized, accessible, and affordable for
everyone.”
NCQA Accreditation standards are developed with input from
researchers in the field, the Case Management Expert Panel and
standing committees, employers, both purchasers and operators of
Case Management programs, state and federal regulators, and other
experts. Purposely set high to encourage organizations to
continuously enhance their quality, NCQA Accreditation standards
are intended to help organizations achieve the highest level of
performance possible and create an environment of continuous
improvement.
“Case Management Accreditation moves us closer to measuring
quality across population health management initiatives,” said
Margaret E. O’Kane, President, NCQA. “Not only does it add value to
existing quality improvement efforts; it also demonstrates an
organization’s commitment to the highest degree of improving the
quality of their patients’ care.”
Sharecare was awarded NCQA status of Accredited–3 years by
demonstrating strong performance of the functions outlined in the
standards for Case Management accreditation, which include:
- Program Description: The organization uses up-to-date
evidence-based information to develop its case management program,
and regularly updates the program with relevant findings and
information.
- Patient Identification and Assessment: The organization
systematically identifies patients who qualify for its
programs.
- Care Planning: The organization coordinates services for
patients through the development of individualized care plans.
- Care Monitoring: The organization has systems in place to
support case management activities and monitors individualized care
plans.
- Care Transitions: The organization has a process to manage care
transitions, identify problems that could cause care transitions
and prevent unplanned transitions, when possible.
- Measurement and Quality Improvement: At least annually, the
organization measures patient satisfaction, program effectiveness
and participation rates.
- Staffing, Training and Verification: The organization defines
staffing needs, provides staff with ongoing training and oversight
and verifies health care staff credentials.
- Rights and Responsibilities: The organization communicates its
commitment to the rights of patients and its expectations of
patients’ responsibilities.
- Delegation: The organization provides written documentation of
each delegated arrangement.
Sharecare’s NCQA Case Management Accreditation is in addition to
the three-year NCQA Population Health Program Accreditation it
received in December 2021 for its platform, including programs for
coronary artery disease, heart failure, asthma, diabetes, and
chronic obstructive pulmonary disease; as well as the three-year
NCQA Wellness and Health Promotion Accreditation awarded in August
2022 for Sharecare’s lifestyle and disease management
interventions, which include the digital health company’s coaching
programs and RealAge health risk assessment.
For more information on Sharecare’s NCQA-accredited health and
well-being platform and programs, including the complex case
management capabilities available through its whole health advocacy
solution, email the team at connect@sharecare.com.
About NCQANCQA is a private, nonprofit
organization dedicated to improving health care quality. NCQA
accredits and certifies a wide range of health care organizations.
It also recognizes clinicians and practices in key areas of
performance. NCQA’s Healthcare Effectiveness Data and Information
Set (HEDIS®) is the most widely used performance measurement tool
in health care. NCQA’s website (ncqa.org) contains information to
help consumers, employers and others make more informed health care
choices. NCQA can be found online at ncqa.org, on Twitter @ncqa, on
Facebook at facebook.com/NCQA.org and on LinkedIn at
linkedin.com/company/ncqa.
About SharecareSharecare is the leading digital
health company that helps people – no matter where they are in
their health journey – unify and manage all their health in one
place. Our comprehensive and data-driven virtual health platform is
designed to help people, providers, employers, health plans,
government organizations, and communities optimize individual and
population-wide well-being by driving positive behavior change.
Driven by our philosophy that we are all together better, at
Sharecare, we are committed to supporting each individual through
the lens of their personal health and making high-quality care more
accessible and affordable for everyone. To learn more, visit
www.sharecare.com.
Media Contact:Sharecare PR
TeamPR@sharecare.com
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