Form 8-K - Current report

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d)

of the

Securities Exchange Act of 1934

Date of Report (date of earliest event reported): October 26, 2023

(Exact name of registrant as specified in its charter)


Customers Bancorp, Inc.


Pennsylvania	001-35542	27-2290659
(State or other jurisdiction of incorporation or organization)	(Commission File number)	(IRS Employer Identification No.)

701 Reading Avenue

West Reading PA 19611

(Address of principal executive offices, including zip code)

(610) 933-2000

(Registrant’s telephone number, including area code)

N/A

(Former name, former address and former fiscal year, if changed since last report)

Check the appropriate box below if the form 8-K filing is intended to simultaneously satisfy the filing obligations of the registrant under any of the following provisions (see General Instructions A.2. below):


☐			Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐			Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
☐			Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐			Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(g) of the Act:

Title of Each Class

Trading Symbols

Name of Each Exchange on which Registered

Voting Common Stock, par value $1.00 per share

CUBI

New York Stock Exchange

Fixed-to-Floating Rate Non-Cumulative Perpetual
Preferred Stock, Series E, par value $1.00 per share

CUBI/PE

New York Stock Exchange

Fixed-to-Floating Rate Non-Cumulative Perpetual
Preferred Stock, Series F, par value $1.00 per share

CUBI/PF

New York Stock Exchange

5.375% Subordinated Notes due 2034

CUBB

New York Stock Exchange

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (17 CFR §230.405) or Rule 12b-2 of the Securities Exchange Act of 1934 (17 CFR §240.12b-2). Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Item 2.02. Results of Operations and Financial Condition

On October 26, 2023, Customers Bancorp, Inc. (the "Company") issued a press release announcing unaudited financial information for the quarter ended September 30, 2023, a copy of which is included as Exhibit 99.1 to this Current Report on Form 8-K and incorporated by reference herein.

Item 7.01 Regulation FD Disclosure

The Company has posted to its website a slide presentation which is attached hereto as Exhibit 99.2 to this Current Report on Form 8-K and incorporated into this Item 7.01 by reference.

The information in this Current Report on Form 8-K, including Exhibits 99.1 and 99.2 attached hereto and incorporated by reference into Item 2.02 and Item 7.01, respectively, shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities under that Section. Furthermore, such information, including the exhibits attached hereto, shall not be deemed incorporated by reference into any of the Company's reports or filings with the SEC, whether made before or after the date hereof, except as expressly set forth by specific reference in such report or filing. The information in this Current Report on Form 8-K, including the exhibits attached hereto, shall not be deemed an admission as to the materiality of any information in this Current Report on Form 8-K that is required to be disclosed solely to satisfy the requirements of Regulation FD.

Item 9.01. Financial Statements and Exhibits

(d) Exhibits.


Exhibit						Description
Exhibit 99.1						Press Release dated October 26, 2023
Exhibit 99.2						Slide presentation dated October 2023

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized.


			CUSTOMERS BANCORP, INC.

			By: /s/ Carla A. Leibold
			Name: Carla A. Leibold
			Title: Executive Vice President - Chief Financial Officer

Date: October 26, 2023

EXHIBIT INDEX


Exhibit No.						Description
99.1						Press Release dated October 26, 2023
99.2						Slide presentation dated October 2023

Exhibit 99.1

Customers Bancorp, Inc. (NYSE:CUBI)

701 Reading Avenue

West Reading, PA 19611

Contact:
David W. Patti, Communications Director 610-451-9452

Customers Bancorp Reports Results for Third Quarter 2023

Third Quarter 2023 Highlights

•Q3 2023 net income available to common shareholders was $83.0 million, or $2.58 per diluted share; ROAA was 1.57% and ROCE was 23.97%.

•Q3 2023 core earnings* were $83.3 million, or $2.59 per diluted share; Core ROAA* was 1.57% and Core ROCE* was 24.06%.

•CET 1 capital ratio of 11.3%1 at September 30, 2023, compared to 10.3% at June 30, 2023, achieving goal of 11.0% - 11.5% one quarter earlier than expected.

•Q3 2023 net interest margin, tax equivalent (NIM) was 3.70%, an increase of 55 basis points over Q2 2023 NIM of 3.15%, largely resulting from higher than expected discount accretion on the Venture Banking portfolio acquired in Q2 2023.

•Total deposits grew by $244.9 million in Q3 2023 over Q2 2023 with a significant positive mix shift. Q3 2023 core deposit growth of $1.3 billion drove the repayment of maturing wholesale CDs of $937 million and callable FHLB advances of $510 million. Q3 2023 non-interest bearing deposits increased $268.5 million, or 6%, over Q2 2023.

•Total estimated insured deposits were 78%2 of total deposits at September 30, 2023, with immediately available liquidity covering uninsured deposits by approximately 239%.

•Q3 2023 adjusted pre-tax pre-provision net income* was $128.6 million; adjusted pre-tax pre-provision ROAA* was 2.32%; and adjusted pre-tax pre-provision ROCE* was 36.04%.

•Q3 2023 provision for credit losses on loans and leases of $17.1 million was lower compared to Q2 2023 largely driven by lower balances in loans held for investment.

•Non-performing assets were $30.0 million, or 0.14% of total assets, at September 30, 2023 compared to 0.13% at June 30, 2023. Allowance for credit losses on loans and leases equaled 466% of non-performing loans at September 30, 2023, compared to 494% at June 30, 2023.

•Q3 2023 book value per share and tangible book value per share* both grew by $3.31, or 7.9% over Q2 2023, driven by strong quarterly earnings combined with decreased AOCI losses of $18.4 million over the same time period.

*Non-GAAP measure. Customers' reasons for the use of the non-GAAP measure and a detailed reconciliation between the non-GAAP measure and the comparable GAAP amount are included at the end of this document.

1 Regulatory capital ratios as of September 30, 2023 are estimates.

2 Uninsured deposits (estimate) of $4.8 billion to be reported on the Bank's call report, less state and municipal deposits of $591.3 million collateralized by standby letters of credit from the FHLB and from our affiliates of $99.2 million.

CEO Commentary

West Reading, PA, October 26, 2023 - “We are pleased to share our third quarter results as we continued to execute on our strategic priorities and delivered another strong quarter for shareholders,” said Customers Bancorp Chairman and CEO Jay Sidhu. “While the banking industry has broadly stabilized following the events earlier this year, the headwinds of higher funding costs and net interest margin compression have not subsided for most banks. We demonstrated the sustainability of our differentiated deposit strategy by growing core deposits by $1.3 billion in the third quarter resulting in $245 million in total deposit growth. The remaining liquidity inflows, and a modest amount of balance sheet cash, were used to payoff maturing wholesale CDs of $937 million and $510 million in callable FHLB advances. The core deposit growth was broad-based with 13 different channels contributing $25 million or more and benefited from the onboarding of deposits from our new Venture Banking clients. Non-interest bearing deposits as a percentage of deposits increased modestly to 26%. Our net interest margin continued to expand in the quarter in contrast to the industry headwinds. Elevated payoffs and maturities in the acquired Venture Banking portfolio resulted in outsized discount accretion which contributed to our net interest income. Capital levels continued to increase substantially during the quarter as evidenced by a 50 basis point increase in our TCE ratio* and a 100 basis point increase in our CET1 ratio to end the quarter at 11.3%. We remain well-positioned to continue strengthening our deposit franchise, improve our profitability, and increase our capital ratios,” stated Jay Sidhu.

“Our Q3 2023 GAAP earnings were $83.0 million, or $2.58 per diluted share, well above consensus estimates. At September 30, 2023, our deposit base was well diversified, with approximately 78%2 of total deposits insured. We maintain a strong liquidity position, with $9.7 billion of liquidity immediately available, which covers approximately 239% of uninsured deposits and our loan to deposit ratio was 75%. We continue to be selective on new loan production given the uncertain environment and our commitment to improve our capital ratios and are focusing new loan production where we have a holistic and primary relationship. We are seeing attractive new origination opportunities and we remain firmly committed to serving our clients. We have ample liquidity and capital to support their needs. At September 30, 2023, we had $3.4 billion of cash on hand, which we believe is prudent balance sheet and liquidity management in the current environment. Asset quality remains exceptional with our NPA ratio remaining roughly flat at just 0.14% of total assets and reserve levels are robust at over 465% of total non-performing loans at the end of Q3 2023. Our exposure to higher risk commercial real estate such as the office and retail sectors is minimal, each representing only 1% of the loan portfolio. Continued execution on our strategic priorities has positioned us favorably for success through the remainder of 2023 and into 2024 from a capital, credit, liquidity, interest rate risk and earnings perspective. We will remain disciplined, but opportunistic, with our balance sheet capacity to minimize risk and maintain robust capital levels. We are extremely proud of the progress we made in the quarter and are confident in our risk management capabilities and ability to provide excellent service to our clients in all operating environments. We are excited and optimistic about the opportunities ahead,” Jay Sidhu continued.

1 Regulatory capital ratios as of September 30, 2023 are estimates.

Financial Highlights


(Dollars in thousands, except per share data)	At or Three Months Ended						Increase (Decrease)
	September 30, 2023			June 30, 2023
Profitability Metrics:
Net income available for common shareholders	$	82,953		$	44,007		$	38,946	88.5	%
Diluted earnings per share	$	2.58		$	1.39		$	1.19	85.6	%
Core earnings*	$	83,294		$	52,163		$	31,131	59.7	%
Core earnings per share*	$	2.59		$	1.65		$	0.94	57.0	%


Return on average assets ("ROAA")	1.57		%	0.88		%	0.69
Core ROAA*	1.57		%	1.03		%	0.54

Return on average common equity ("ROCE")	23.97		%	13.22		%	10.75
Core ROCE*	24.06		%	15.67		%	8.39
Adjusted pre-tax pre-provision net income*	$	128,564		$	96,833		$	31,731	32.8	%

Net interest margin, tax equivalent	3.70		%	3.15		%	0.55

Loan yield	7.87		%	6.83		%	1.04

Cost of deposits	3.24		%	3.11		%	0.13
Efficiency ratio	41.01		%	49.25		%	(8.24)
Core efficiency ratio*	41.04		%	47.84		%	(6.80)
Balance Sheet Trends:
Total assets	$	21,857,152		$	22,028,565		$	(171,413)	(0.8)	%

Total loans and leases	$	13,713,482		$	13,910,907		$	(197,425)	(1.4)	%

Non-interest bearing demand deposits	$	4,758,682		$	4,490,198		$	268,484	6.0	%
Total deposits	$	18,195,364		$	17,950,431		$	244,933	1.4	%
Capital Metrics:
Common Equity	$	1,423,813		$	1,318,858		$	104,955	8.0	%
Tangible Common Equity*	$	1,420,184		$	1,315,229		$	104,955	8.0	%
Common Equity to Total Assets	6.5		%	6.0		%	0.5
Tangible Common Equity to Tangible Assets*	6.5		%	6.0		%	0.5

Book Value per common share	$	45.47		$	42.16		$	3.31	7.9	%
Tangible Book Value per common share*	$	45.36		$	42.04		$	3.32	7.9	%
Common equity Tier 1 capital ratio (1)	11.3		%	10.3		%	1.0
Total risk based capital ratio (1)	14.3		%	13.2		%	1.1

(1) Regulatory capital ratios as of September 30, 2023 are estimates.
*Non-GAAP measure. Customers' reasons for the use of the non-GAAP measure and a detailed reconciliation between the non-GAAP measure and the comparable GAAP amount are included at the end of this document.

Financial Highlights


(Dollars in thousands, except per share data)	At or Three Months Ended			Increase (Decrease)						Nine Months Ended						Increase (Decrease)
		September 30, 2023	September 30, 2022									September 30, 2023			September 30, 2022
Profitability Metrics:
Net income available for common shareholders				$	82,953		$	61,364		$	21,589		35.2	%		$	177,225		$	192,779		$	(15,554)	(8.1)	%
Diluted earnings per share				$	2.58		$	1.85		$	0.73		39.5	%		$	5.53		$	5.72		$	(0.19)	(3.3)	%
Core earnings*				$	83,294		$	82,270		$	1,024		1.2	%		$	186,600		$	217,047		$	(30,447)	(14.0)	%
Core earnings per share*				$	2.59		$	2.48		$	0.11		4.4	%		$	5.82		$	6.44		$	(0.62)	(9.6)	%


Return on average assets ("ROAA")				1.57		%	1.24		%	0.33						1.17		%	1.34		%	(0.17)
Core ROAA*				1.57		%	1.64		%	(0.07)						1.22		%	1.50		%	(0.28)

Return on average common equity ("ROCE")				23.97		%	19.33		%	4.64						17.84		%	20.58		%	(2.74)
Core ROCE*				24.06		%	25.91		%	(1.85)						18.79		%	23.17		%	(4.38)
Adjusted pre-tax pre-provision net income*				$	128,564		$	100,994		$	27,570		27.3	%		$	314,679		$	319,335		$	(4,656)	(1.5)	%

Net interest margin, tax equivalent				3.70		%	3.16		%	0.54						3.28		%	3.38		%	(0.10)

Loan yield				7.87		%	5.08		%	2.79						7.12		%	4.77		%	2.35

Cost of deposits				3.24		%	1.48		%	1.76						3.23		%	0.80		%	2.43
Efficiency ratio				41.01		%	50.00		%	(8.99)						45.62		%	43.46		%	2.16
Core efficiency ratio*				41.04		%	42.57		%	(1.53)						45.03		%	41.23		%	3.80
Balance Sheet Trends:
Total assets				$	21,857,152		$	20,367,621		$	1,489,531		7.3	%

Total loans and leases				$	13,713,482		$	15,336,688		$	(1,623,206)		(10.6)	%

Non-interest bearing demand deposits				$	4,758,682		$	2,993,793		$	1,764,889		59.0	%
Total deposits				$	18,195,364		$	17,522,438		$	672,926		3.8	%
Capital Metrics:
Common Equity				$	1,423,813		$	1,249,137		$	174,676		14.0	%
Tangible Common Equity*				$	1,420,184		$	1,245,508		$	174,676		14.0	%
Common Equity to Total Assets				6.5		%	6.1		%	0.4
Tangible Common Equity to Tangible Assets*				6.5		%	6.1		%	0.4

Book Value per common share				$	45.47		$	38.46		$	7.01		18.2	%
Tangible Book Value per common share*				$	45.36		$	38.35		$	7.01		18.3	%
Common equity Tier 1 capital ratio (1)				11.3		%	9.8		%	1.5
Total risk based capital ratio (1)				14.3		%	12.5		%	1.8

(1) Regulatory capital ratios as of September 30, 2023 are estimates.
*Non-GAAP measure. Customers' reasons for the use of the non-GAAP measure and a detailed reconciliation between the non-GAAP measure and the comparable GAAP amount are included at the end of this document.

Key Balance Sheet Trends

Loans and Leases

The following table presents the composition of total loans and leases as of the dates indicated:


(Dollars in thousands)	September 30, 2023		% of Total		June 30, 2023		% of Total		September 30, 2022		% of Total
Loans and Leases Held for Investment
Commercial:

Commercial & industrial:
Specialty lending	$	5,422,161	40.0	%	$	5,534,832	40.0	%	$	5,103,974	33.3	%
Other commercial & industrial	1,115,364		8.2		1,052,145		7.6		1,064,332		7.0
Multifamily	2,130,213		15.7		2,151,734		15.6		2,263,268		14.8
Loans to mortgage companies	1,042,549		7.7		1,108,598		8.0		1,708,587		11.1
Commercial real estate owner occupied	794,815		5.9		842,042		6.1		726,670		4.7
Loans receivable, PPP	137,063		1.0		188,763		1.4		1,154,632		7.5
Commercial real estate non-owner occupied	1,178,203		8.7		1,211,091		8.8		1,263,211		8.2
Construction	252,588		1.8		212,214		1.5		136,133		0.9
Total commercial loans and leases	12,072,956		89.0		12,301,419		89.0		13,420,807		87.5
Consumer:
Residential	483,133		3.6		487,199		3.5		465,772		3.1
Manufactured housing	40,129		0.3		41,664		0.3		46,990		0.3

Installment:
Personal	629,843		4.6		752,470		5.4		1,056,432		6.9
Other	337,053		2.5		250,047		1.8		341,463		2.2
Total installment loans	966,896		7.1		1,002,517		7.2		1,397,895		9.1

Total consumer loans	1,490,158		11.0		1,531,380		11.0		1,910,657		12.5
Total loans and leases held for investment	$	13,563,114	100.0	%	$	13,832,799	100.0	%	$	15,331,464	100.0	%


Loans Held for Sale
Commercial:



Multifamily	$	—	—	%	$	—	—	%	$	4,108	78.6	%



Commercial real estate non-owner occupied	—		—		—		—		—		—

Total commercial loans and leases	—		—		—		—		4,108		78.6
Consumer:
Residential	1,005		0.7		1,234		1.6		1,116		21.4


Installment:
Personal	124,848		83.0		76,874		98.4		—		—
Other	24,515		16.3		—		—		—		—
Total installment loans	149,363		99.3		76,874		98.4		—		—

Total consumer loans	150,368		100.0		78,108		100.0		1,116		21.4
Total loans held for sale	$	150,368	100.0	%	$	78,108	100.0	%	$	5,224	100.0	%

Total loans and leases portfolio	$	13,713,482			$	13,910,907			$	15,336,688

Loans and Leases Held for Investment

Loans and leases held for investment were $13.6 billion at September 30, 2023, down $269.7 million, or 1.9%, from June 30, 2023, consistent with our stated goal of purposely moderating loan growth and exiting non-strategic relationships. Loans held for investment decreased modestly in every category, except for relatively small increases in construction loans and in other commercial and industrial ("C&I") loans quarter-over-quarter. Other C&I loans increased $63.2 million, or 6.0% quarter-over-quarter, to $1.1 billion. Loans to mortgage companies decreased $66.0 million, or 6.0% quarter-over-quarter due to lower mortgage activity. Consumer installment loans held for investment decreased $35.6 million, or 3.6% quarter-over-quarter, to $1.0 billion as we continue to execute on our held-for-sale strategy and de-risk the held-for-investment loan portfolio in 2023.

Loans and leases held for investment of $13.6 billion at September 30, 2023 was down $1.8 billion, or 11.5%, year-over-year, largely driven by reduced balances in PPP loans of $1.0 billion, loans to mortgage companies of $666.0 million and consumer installment loans of $431.0 million, offset in part by net growth in the lower risk variable rate specialty lending verticals of $318.2 million. Consumer installment loans held for investment decreased $431.0 million, or 30.8% year-over-year, to $966.9 million as we continue to execute on our held-for-sale strategy and de-risk the held-for-investment loan portfolio in 2023.

Loans Held for Sale

Loans held for sale increased $72.3 million quarter-over-quarter, and were $150.4 million at September 30, 2023 as we continue to build out our held-for-sale strategy in 2023.

Allowance for Credit Losses on Loans and Leases

The following table presents the allowance for credit losses on loans and leases as of the dates and for the periods presented:


	At or Three Months Ended						Increase (Decrease)		At or Three Months Ended						Increase (Decrease)
(Dollars in thousands)	September 30, 2023			June 30, 2023					September 30, 2023			September 30, 2022
Allowance for credit losses on loans and leases	$	139,213		$	139,656		$	(443)	$	139,213		$	130,197		$	9,016
Provision (benefit) for credit losses on loans and leases	$	17,055		$	22,363		$	(5,308)	$	17,055		$	(7,836)		$	24,891
Net charge-offs from loans held for investment	$	17,498		$	15,564		$	1,934	$	17,498		$	18,497		$	(999)

Annualized net charge-offs to average loans and leases	0.50		%	0.42		%			0.50		%	0.47		%
Coverage of credit loss reserves for loans and leases held for investment	1.10		%	1.09		%			1.10		%	0.95		%

Net charge-offs were relatively stable with $17.5 million in Q3 2023, compared to $15.6 million in Q2 2023 and $18.5 million in Q3 2022.

Provision (benefit) for Credit Losses


	Three Months Ended				Increase (Decrease)		Three Months Ended				Increase (Decrease)
(Dollars in thousands)	September 30, 2023		June 30, 2023				September 30, 2023		September 30, 2022
Provision (benefit) for credit losses on loans and leases	$	17,055	$	22,363	$	(5,308)	$	17,055	$	(7,836)	$	24,891
Provision (benefit) for credit losses on available for sale debt securities	801		1,266		(465)		801		(158)		959
Provision for credit losses	17,856		23,629		(5,773)		17,856		(7,994)		25,850
Provision (benefit) for credit losses on unfunded commitments	48		(304)		352		48		254		(206)

Total provision for credit losses	$	17,904	$	23,325	$	(5,421)	$	17,904	$	(7,740)	$	25,644

The provision for credit losses on loans and leases in Q3 2023 was $17.1 million, compared to $22.4 million in Q2 2023 and a benefit to provision of $7.8 million in Q3 2022. The lower provision in Q3 2023 was primarily due to lower balances in loans held for investment. The benefit to provision in Q3 2022 was primarily due to the sale of $500.0 million of unsecured consumer installment loans, partially offset by loan growth and the recognition of weaker macroeconomic forecasts. The sale transaction resulted in approximately $36.8 million of release in allowance for credit losses, which was included in core earnings* in Q3 2022.

The provision for credit losses on available for sale investment securities in Q3 2023 was $0.8 million, compared to provision of $1.3 million in Q2 2023 and a benefit to provision of $0.2 million in Q3 2022.

Asset Quality

The following table presents asset quality metrics as of the dates indicated:


(Dollars in thousands)	September 30, 2023			June 30, 2023			Increase (Decrease)		September 30, 2023			September 30, 2022			Increase (Decrease)
Non-performing assets ("NPAs"):
Nonaccrual / non-performing loans ("NPLs")	$	29,867		$	28,244		$	1,623	$	29,867		$	27,919		$	1,948
Non-performing assets	$	29,970		$	28,380		$	1,590	$	29,970		$	27,965		$	2,005
NPLs to total loans and leases	0.22		%	0.20		%			0.22		%	0.18		%
Reserves to NPLs	466.11		%	494.46		%			466.11		%	466.34		%
NPAs to total assets	0.14		%	0.13		%			0.14		%	0.14		%

Loans and leases (1) risk ratings:
Commercial loans and leases (2)
Pass	$	10,503,731		$	10,667,619		$	(163,888)	$	10,503,731		$	10,262,647		$	241,084
Special Mention	189,329			166,468			22,861		189,329			104,560			84,769
Substandard	280,267			272,301			7,966		280,267			329,878			(49,611)

Total commercial loans and leases	10,973,327			11,106,388			(133,061)		10,973,327			10,697,085			276,242
Consumer loans
Performing	1,473,493			1,508,208			(34,715)		1,473,493			1,893,977			(420,484)
Non-performing	16,665			23,172			(6,507)		16,665			16,680			(15)
Total consumer loans	1,490,158			1,531,380			(41,222)		1,490,158			1,910,657			(420,499)
Loans and leases receivable (1)	$	12,463,485		$	12,637,768		$	(174,283)	$	12,463,485		$	12,607,742		$	(144,257)

(1) Risk ratings are assigned to loans and leases held for investment, and excludes loans held for sale and loans receivable, mortgage warehouse, at fair value.

(2) Excludes loan receivable, PPP, as eligible PPP loans are fully guaranteed by the Small Business Administration.

Over the last decade, we have developed a suite of commercial loan products with one particularly important common denominator: relatively low credit risk assumption. The Bank’s C&I, loans to mortgage companies, corporate and specialty lending lines of business, and multifamily loans for example, are characterized by conservative underwriting standards and low loss rates. Because of this emphasis, the Bank’s credit quality to date has been incredibly healthy despite an adverse economic environment. Maintaining strong asset quality also requires a highly active portfolio monitoring process. In addition to frequent client outreach and monitoring at the individual loan level, we employ a bottom-up data driven approach to analyze the commercial portfolio.

Total consumer installment loans held for investment at September 30, 2023 were less than 5% of total assets and approximately 7% of total loans and leases held for investment, and were supported by an allowance for credit losses of $58.2 million. At September 30, 2023, our consumer installment portfolio had the following characteristics: average original FICO score of 734, average debt-to-income of 19% and average borrower income of $106 thousand.

Non-performing loans at September 30, 2023 remained relatively stable at 0.22% of total loans and leases, compared to 0.20% at June 30, 2023 and 0.18% at September 30, 2022.

Investment Securities

Our investment securities portfolio, including debt securities classified as available for sale ("AFS") and held to maturity ("HTM") provides periodic cash flows through regular maturities and amortization, can be used as collateral to secure additional funding, and is an important component of our liquidity position.

The following table presents the composition of our investment securities portfolio as of the dates indicated:


(Dollars in thousands)	September 30, 2023		June 30, 2023		September 30, 2022
Debt securities, available for sale	$	2,746,729	$	2,797,940	$	2,918,830
Equity securities	26,478		26,698		24,864
Investment securities, at fair value	2,773,207		2,824,638		2,943,694
Debt securities, held to maturity	1,178,370		1,258,560		886,294
Total investment securities portfolio	$	3,951,577	$	4,083,198	$	3,829,988

Critically important to performance during the recent banking crisis are the characteristics of a bank’s securities portfolio. While there may be virtually no credit risk in some of these portfolios, holding longer term and lower yielding securities is creating challenges for many banks. Our securities portfolio is highly liquid, short in duration, and high in yield. At September 30, 2023, our AFS debt securities portfolio had a spot yield of 5.43%, an effective duration of approximately 1.6 years, and approximately 48% are variable rate. Additionally, 64% of our AFS securities portfolio was AAA rated at September 30, 2023.

At September 30, 2023, our HTM debt securities portfolio represented only 5.4% of our total assets at September 30, 2023, had a spot yield of 4.34% and an effective duration of approximately 3.0 years. Additionally, at September 30, 2023, approximately 38% of our HTM securities were AAA rated and 55% were credit enhanced asset backed securities with no current expectation of credit losses.

Deposits

The following table presents the composition of our deposit portfolio as of the dates indicated:


(Dollars in thousands)	September 30, 2023		% of Total		June 30, 2023		% of Total		September 30, 2022		% of Total
Demand, non-interest bearing	$	4,758,682	26.2	%	$	4,490,198	25.0	%	$	2,993,793	17.1	%
Demand, interest bearing	5,824,410		32.0		5,551,037		30.9		7,124,663		40.7
Total demand deposits	10,583,092		58.2		10,041,235		55.9		10,118,456		57.8
Savings	1,118,353		6.1		1,048,229		5.8		592,002		3.4
Money market	2,499,593		13.7		2,004,264		11.2		4,913,967		28.0
Time deposits	3,994,326		22.0		4,856,703		27.1		1,898,013		10.8
Total deposits	$	18,195,364	100.0	%	$	17,950,431	100.0	%	$	17,522,438	100.0	%

Total deposits increased $244.9 million, or 1.4%, to $18.2 billion at September 30, 2023 as compared to the prior quarter. Importantly, non-interest bearing demand deposits increased $268.5 million, or 6.0%, to $4.8 billion. Money market deposits increased $495.3 million, or 24.7%, to $2.5 billion, interest bearing demand deposits increased $273.4 million, or 4.9%, to $5.8 billion, and savings deposits increased $70.1 million, or 6.7%, to $1.1 billion. These increases were offset in part by a decrease in time deposits of $862.4 million, or 17.8%, to $4.0 billion. The total average cost of deposits increased by 13 basis points to 3.24% in Q3 2023 from 3.11% in the prior quarter largely driven by the increase in market interest rates during the third quarter. Total estimated uninsured deposits was $4.1 billion1, or 22% of total deposits (inclusive of accrued interest) at September 30, 2023. We are also highly focused on total deposits with contractual term to manage our liquidity profile and the funding of loans and securities.

Total deposits increased $672.9 million, or 3.8%, to $18.2 billion at September 30, 2023 as compared to a year ago. Non-interest bearing demand deposits increased $1.8 billion, or 59.0%, to $4.8 billion, time deposits increased $2.1 billion to $4.0 billion and savings deposits increased $526.4 million, or 88.9%, to $1.1 billion. These increases were offset in part by decreases in money market deposits of $2.4 billion, or 49.1%, to $2.5 billion and interest bearing demand deposits of $1.3 billion, or 18.3%, to $5.8 billion. The total average cost of deposits increased by 176 basis points to 3.24% in Q3 2023 from 1.48% in the prior year primarily due to higher market interest rates and a shift in deposit mix.

Borrowings

The following table presents the composition of our borrowings as of the dates indicated:


(Dollars in thousands)	September 30, 2023		June 30, 2023		September 30, 2022

Federal funds purchased	$	—	$	—	$	365,000
FHLB advances	1,529,839		2,046,142		500,000
Senior notes	123,775		123,710		123,515
Subordinated debt	182,161		182,091		181,882
Total borrowings	$	1,835,775	$	2,351,943	$	1,170,397

1 Uninsured deposits (estimate) of $4.8 billion to be reported on the Bank's call report, less state and municipal deposits of $591.3 million collateralized by standby letters of credit from the FHLB and from our affiliates of $99.2 million.

Total borrowings decreased $516.2 million, or 21.9%, to $1.8 billion at September 30, 2023 as compared to the prior quarter. This decrease primarily resulted from the repayment of $510 million in callable FHLB advances. As of September 30, 2023, Customers' borrowing capacity with the FRB and FHLB was approximately $8.4 billion, of which $1.5 billion of available capacity was utilized in borrowings and $599.4 million was utilized to collateralize state and municipal deposits.

Total borrowings increased $665.4 million, or 56.9%, to $1.8 billion at September 30, 2023 as compared to a year ago. This increase primarily resulted from an increase in FHLB advances to ensure ample cash on hand given the heightened liquidity risk in the banking system, particularly among regional banks since early March 2023, net of repayments of $510 million in callable FHLB advances in Q3 2023 and federal funds purchased.

Capital

The following table presents certain capital amounts and ratios as of the dates indicated:


(Dollars in thousands except per share data)	September 30, 2023			June 30, 2023			September 30, 2022
Customers Bancorp, Inc.
Common Equity	$	1,423,813		$	1,318,858		$	1,249,137
Tangible Common Equity*	$	1,420,184		$	1,315,229		$	1,245,508
Common Equity to Total Assets	6.5		%	6.0		%	6.1		%
Tangible Common Equity to Tangible Assets*	6.5		%	6.0		%	6.1		%

Book Value per common share	$	45.47		$	42.16		$	38.46
Tangible Book Value per common share*	$	45.36		$	42.04		$	38.35
Common equity Tier 1 (CET 1) capital ratio (1)	11.3		%	10.3		%	9.8		%
Total risk based capital ratio (1)	14.3		%	13.2		%	12.5		%

(1) Regulatory capital ratios as of September 30, 2023 are estimates.
*Non-GAAP measure. Customers' reasons for the use of the non-GAAP measure and a detailed reconciliation between the non-GAAP measure and the comparable GAAP amount are included at the end of this document.

Customers Bancorp's common equity increased $105.0 million to $1.4 billion, and tangible common equity* increased $105.0 million to $1.4 billion, at September 30, 2023 compared to the prior quarter, respectively, primarily from earnings of $83.0 million and decreased unrealized losses on investment securities of $18.4 million (net of taxes) deferred in accumulated other comprehensive income ("AOCI"). Similarly, book value per common share increased to $45.47 from $42.16, and tangible book value per common share* increased to $45.36 from $42.04, at September 30, 2023 and June 30, 2023, respectively.

Customers Bancorp's common equity increased $174.7 million to $1.4 billion, and tangible common equity* increased $174.7 million to $1.4 billion, at September 30, 2023 compared to a year ago, respectively, primarily from earnings of $202.8 million and decreased unrealized losses on investment securities in AOCI of $6.3 million (net of taxes), partially offset by $45.1 million of common share repurchases. Similarly, book value per common share increased to $45.47 from $38.46, and tangible book value per common share* increased to $45.36 from $38.35, at September 30, 2023 and September 30, 2022, respectively.

At the Customers Bancorp level, the CET 1 capital ratio (estimate), total risk based capital ratio (estimate), common equity to total assets ratio and tangible common equity to tangible assets ratio* ("TCE ratio") were 11.3%, 14.3%, 6.5%, and 6.5%, respectively, at September 30, 2023.

At the Customers Bank level, capital levels remained strong and well above regulatory minimums. At September 30, 2023, Tier 1 capital (estimate) and total risk based capital (estimate) were 13.0% and 14.5%, respectively.

“Even though we remain well capitalized by all regulatory measures, we are committed to maintaining our CET 1 capital ratio between 11.0% - 11.5% at year-end 2023. In this environment, we will continue to be selective on new loan production to ensure the strength of our balance sheet and further improve our strong capital ratios,” stated Jay Sidhu.

Key Profitability Trends

Net Interest Income

Net interest income totaled $199.8 million in Q3 2023, an increase of $34.5 million from Q2 2023, primarily due to higher interest income from variable rate lower credit risk specialty lending verticals of $35.9 million, which included the acquired Venture Banking portfolio, interest earning deposits of $16.2 million maintained in response to heightened liquidity risk in the banking system, particularly among regional banks since early March 2023, and investment securities of $6.2 million, reflecting higher average balance and market interest rates. These increases were partially offset by lower interest income on consumer installment loans of $13.0 million reflecting the impact of the sales transactions that occurred late in Q2 2023. In addition, interest expense on deposits and other borrowings increased by $11.7 million in Q3 2023 largely resulting from higher market interest rates.

“We experienced robust net interest income growth in the third quarter due to strong core business performance and outsized discount accretion recognized on the acquired loan portfolio from the FDIC. To provide some context on the outsized discount accretion, Venture Banking loans have more frequent financing needs than traditional commercial loans given ongoing capital raises and other activities of the companies. These activities were essentially paused between March and our acquisition of the loan portfolio in June. When our new Venture Banking team members were fully onboarded in July, they began addressing this backlog in earnest. We estimate approximately $27 million of interest income in Q3 2023 was attributable to outsized discount accretion,” stated Customers Bancorp President Sam Sidhu.

Net interest income totaled $199.8 million in Q3 2023, an increase of $40.7 million from Q3 2022. This increase was due to higher interest income of $140.4 million resulting from increased average balance of interest earning assets of $1.5 billion, higher market interest rates on variable rate loans, investments and interest earning deposits, and discount accretion on the acquired Venture Banking portfolio, offset in part by higher interest expenses on deposits and other borrowings of $99.7 million primarily resulting from increased market interest rates and higher average balances of other borrowings. Interest-earning asset growth was primarily driven by increases in interest earning deposits and investments, C&I loans and leases, mostly in the variable rate lower credit risk specialty lending verticals, offset in part by decreases in PPP loans, as the PPP program was substantially completed in Q1 2023, consumer installment loans and commercial loans to mortgage companies. Total consumer installment loans decreased in Q3 2023 as compared to Q3 2022, as installment loans held for investment decreased primarily for risk management purposes and implementation of our held-for-sale strategy.

Non-Interest Income

The following table presents details of non-interest income for the periods indicated:


	Three Months Ended				Increase (Decrease)		Three Months Ended				Increase (Decrease)
(Dollars in thousands)	September 30, 2023		June 30, 2023				September 30, 2023		September 30, 2022
Commercial lease income	$	8,901	$	8,917	$	(16)	$	8,901	$	7,097	$	1,804
Loan fees	6,029		4,271		1,758		6,029		3,008		3,021
Bank-owned life insurance	1,973		4,997		(3,024)		1,973		3,449		(1,476)
Mortgage warehouse transactional fees	1,018		1,376		(358)		1,018		1,545		(527)





Gain (loss) on sale of SBA and other loans	(348)		(761)		413		(348)		106		(454)
Loss on sale of capital call lines of credit	—		(5,037)		5,037		—		—		—
Loss on sale of consumer installment loans	—		—		—		—		(23,465)		23,465
Net gain (loss) on sale of investment securities	(429)		—		(429)		(429)		(2,135)		1,706






Other	631		2,234		(1,603)		631		1,378		(747)
Total non-interest income	$	17,775	$	15,997	$	1,778	$	17,775	$	(9,017)	$	26,792

Non-interest income totaled $17.8 million for Q3 2023, an increase of $1.8 million compared to Q2 2023. The increase was primarily due to a loss of $5.0 million realized from the sale of non-strategic short-term syndicated capital call lines of credit within our Specialty Lending vertical that the Bank exited completely in Q2 2023 offset in part by decreases in death benefits paid by insurance carriers under bank-owned life insurance policies of $3.0 million.

Non-interest income totaled $17.8 million for Q3 2023, an increase of $26.8 million compared to Q3 2022. The increase was primarily due to a loss of $23.5 million realized from the sale of $500 million of consumer installment loans in Q3 2022 and an increase in loan fees of $3.0 million resulting from increased servicing-related revenue and unused line of credit fees.

Non-Interest Expense

The following table presents details of non-interest expense for the periods indicated:


	Three Months Ended				Increase (Decrease)		Three Months Ended				Increase (Decrease)
(Dollars in thousands)	September 30, 2023		June 30, 2023				September 30, 2023		September 30, 2022
Salaries and employee benefits	$	33,845	$	33,120	$	725	$	33,845	$	31,230	$	2,615
Technology, communication and bank operations	15,667		16,407		(740)		15,667		19,588		(3,921)
Commercial lease depreciation	7,338		7,328		10		7,338		5,966		1,372
Professional services	8,569		9,192		(623)		8,569		6,269		2,300
Loan servicing	3,858		4,777		(919)		3,858		3,851		7
Occupancy	2,471		2,519		(48)		2,471		2,605		(134)
FDIC assessments, non-income taxes and regulatory fees	8,551		9,780		(1,229)		8,551		2,528		6,023

Advertising and promotion	650		546		104		650		762		(112)




Legal settlement expense	4,096		—		4,096		4,096		—		4,096
Other	4,421		5,628		(1,207)		4,421		3,399		1,022
Total non-interest expense	$	89,466	$	89,297	$	169	$	89,466	$	76,198	$	13,268

The management of non-interest expenses remains a priority for us. However, this will not deter us from making investments in new technologies to support efficient and responsible growth in the future.

Non-interest expenses totaled $89.5 million in Q3 2023, an increase of $0.2 million compared to Q2 2023. The increase was primarily attributable to $4.1 million of expenses from a settlement with a third party PPP service provider and an increase of $0.7 million in salaries and employee benefits resulting from the onboarding of the Venture Banking team. These increases were partially offset by decreases of $1.2 million in FDIC assessments, non-income taxes and regulatory fees, $1.2 million in other expenses primarily due to lower provision for operating losses, $0.9 million in loan servicing from loan portfolios serviced by third parties, $0.7 million in technology,communication and bank operations mostly due to lower fees paid to BM Technologies and $0.6 million in professional fees.

Non-interest expenses totaled $89.5 million in Q3 2023, an increase of $13.3 million compared to Q3 2022. The increase was primarily attributable to $4.1 million of expenses from a settlement with a third party PPP service provider, and increases of $6.0 million in FDIC assessments, non-income taxes and regulatory fees resulting from higher FDIC assessment rates, $2.6 million in salaries and employee benefits primarily due to headcount, annual merit increases, incentives and stock awards, $2.3 million in professional fees mostly for technology, compliance and risk management, $1.4 million in commercial lease depreciation from growth and $1.0 million in other expenses. These increases were partially offset by a decrease of $3.9 million in deposit servicing-related expenses mostly due to lower servicing fees and the discontinuation of interchange maintenance fees paid to BM Technologies offset by higher fees paid for software as a service.

Taxes

Income tax expense increased by $2.7 million to $23.5 million in Q3 2023 from $20.8 million in Q2 2023 primarily due to higher pre-tax income, partially offset by tax expense of $4.1 million on surrendered bank-owned life insurance policies recognized in Q2 2023 and increased income tax credits.

Income tax expense increased by $5.6 million to $23.5 million in Q3 2023 from $17.9 million in Q3 2022 primarily due to higher pre-tax income, partially offset by increased income tax credits.

The effective tax rate for Q3 2023 was 21%. Customers expects the full-year 2023 effective tax rate to be approximately 22% to 24%.

Outlook

“Looking forward, our strategy and risk management principles will remain unchanged. We’re focused on managing risk, strengthening our deposit franchise, improving our profitability and increasing our capital ratios. Our deposits will be relatively flat with continued improvement in the quality of deposits, reducing higher cost wholesale deposits with lower cost core deposits. Following the robust 3.70% NIM in Q3 2023 which was boosted by the outsized discount accretion, we expect a normalization of NIM to roughly 3.20%-3.25% in Q4 2023. Core EPS (excluding PPP)* remains on track for, and will likely well exceed, our target of $6.00 per diluted share with a core return on common equity* of over 15%. Operating efficiency has and will continue to be a differentiator of our business model, and we will continue to only make investments that generate long-term positive operating leverage. We remain committed to maintaining a CET 1 ratio between 11.0%-11.5% at year-end 2023 and have also achieved the tangible book value per share target of $45.00, inclusive of the impact of AOCI, a full quarter early. We are committed to preserving superior credit quality, managing interest rate risk, maintaining robust liquidity, further improving our capital ratios and generating positive operating leverage.” concluded Sam Sidhu.

Webcast

Date: Friday, October 27, 2023

Time: 9:00 AM EDT

The live audio webcast, presentation slides, and earnings press release will be made available at https://www.customersbank.com/investor-relations/ and at the Customers Bancorp 3rd Quarter Earnings Webcast.

You may submit questions in advance of the live webcast by emailing our Communications Director, David Patti at dpatti@customersbank.com; questions may also be asked during the webcast through the webcast application.

The webcast will be archived for viewing on the Customers Bank Investor Relations page and available beginning approximately two hours after the conclusion of the live event.

Institutional Background

Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation’s top-performing banking companies with about $22.0 billion in assets, making it one of the 80 largest bank holding companies in the US. Through its primary subsidiary, Customers Bank, commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service. In addition to traditional lines such as C&I lending, commercial real estate lending, and multifamily lending, Customers Bank also provides a number of national corporate banking services to Specialty Lending clients. Major accolades include:

•#5 in top-performing banks with assets between $10 billion and $50 billion in 2023 per American Banker list;

•#34 out of the 100 largest publicly traded banks in 2023 per Forbes; and

•#64 on Fortune Magazine’s 2022 list of the 100 fastest growing companies in America.

A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com.

“Safe Harbor” Statement

In addition to historical information, this press release may contain “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.’s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words “may,” “could,” “should,” “pro forma,” “looking forward,” “would,” “believe,” “expect,” “anticipate,” “estimate,” “intend,” “plan,” “project,” or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.’s control). Numerous competitive, economic, regulatory, legal and technological events and factors, among others, could cause Customers Bancorp, Inc.’s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements, including: a continuation of the recent turmoil in the banking industry, responsive measures taken by us and regulatory authorities to mitigate and manage related risks, regulatory actions taken that address related issues and the costs and obligations associated therewith, the impact of COVID-19 and its variants on the U.S. economy and customer behavior, the impact that changes in the economy have on the performance of our loan and lease portfolio, the market value of our investment securities, the continued success and acceptance of our blockchain payments system, the demand for our products and services and the availability of sources of funding, the effects of actions by the federal government, including the Board of Governors of the Federal Reserve System and other government agencies, that affect market interest rates and the money supply, actions that we and our customers take in response to these developments and the effects such actions have on our operations, products, services and customer relationships, higher inflation and its impacts, and the effects of any changes in accounting standards or policies. Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future

events. All forward-looking statements and information set forth herein are based on management’s current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.’s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2022, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K, including any amendments thereto, that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank, except as may be required under applicable law.

Q3 2023 Overview

The following table presents a summary of key earnings and performance metrics for the quarter ended September 30, 2023 and the preceding four quarters:


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
EARNINGS SUMMARY - UNAUDITED

(Dollars in thousands, except per share data and stock price data)		Q3			Q2			Q1			Q4			Q3			Nine Months Ended September 30,
		2023			2023			2023			2022			2022			2023			2022

GAAP Profitability Metrics:
Net income available to common shareholders		$	82,953		$	44,007		$	50,265		$	25,623		$	61,364		$	177,225		$	192,779
Per share amounts:

	Earnings per share - basic	$	2.65		$	1.41		$	1.58		$	0.79		$	1.89		$	5.63		$	5.89

	Earnings per share - diluted	$	2.58		$	1.39		$	1.55		$	0.77		$	1.85		$	5.53		$	5.72
	Book value per common share (1)	$	45.47		$	42.16		$	41.08		$	39.08		$	38.46		$	45.47		$	38.46
	CUBI stock price (1)	$	34.45		$	30.26		$	18.52		$	28.34		$	29.48		$	34.45		$	29.48
	CUBI stock price as % of book value (1)	76		%	72		%	45		%	73		%	77		%	76		%	77		%
Average shares outstanding - basic		31,290,581			31,254,125			31,819,203			32,413,459			32,455,814			31,452,700			32,706,652
Average shares outstanding - diluted		32,175,084			31,591,142			32,345,017			33,075,422			33,226,607			32,036,459			33,706,864
Shares outstanding (1)		31,311,254			31,282,318			31,239,750			32,373,697			32,475,502			31,311,254			32,475,502
Return on average assets ("ROAA")		1.57		%	0.88		%	1.03		%	0.55		%	1.24		%	1.17		%	1.34		%
Return on average common equity ("ROCE")		23.97		%	13.22		%	16.00		%	8.05		%	19.33		%	17.84		%	20.58		%
Net interest margin, tax equivalent		3.70		%	3.15		%	2.96		%	2.67		%	3.16		%	3.28		%	3.38		%
Efficiency ratio		41.01		%	49.25		%	47.71		%	49.20		%	50.00		%	45.62		%	43.46		%
Non-GAAP Profitability Metrics (2):
Core earnings		$	83,294		$	52,163		$	51,143		$	39,368		$	82,270		$	186,600		$	217,047
Adjusted pre-tax pre-provision net income		$	128,564		$	96,833		$	89,282		$	81,377		$	100,994		$	314,679		$	319,335
Per share amounts:
	Core earnings per share - diluted	$	2.59		$	1.65		$	1.58		$	1.19		$	2.48		$	5.82		$	6.44
	Tangible book value per common share (1)	$	45.36		$	42.04		$	40.96		$	38.97		$	38.35		$	45.36		$	38.35
	CUBI stock price as % of tangible book value (1)	76		%	72		%	45		%	73		%	77		%	76		%	77		%
Core ROAA		1.57		%	1.03		%	1.05		%	0.81		%	1.64		%	1.22		%	1.50		%
Core ROCE		24.06		%	15.67		%	16.28		%	12.36		%	25.91		%	18.79		%	23.17		%
Adjusted ROAA - pre-tax and pre-provision		2.32		%	1.79		%	1.72		%	1.56		%	1.95		%	1.95		%	2.14		%
Adjusted ROCE - pre-tax and pre-provision		36.04		%	28.01		%	27.33		%	24.59		%	31.01		%	30.59		%	33.40		%
Net interest margin, tax equivalent, excluding PPP loans		3.75		%	3.20		%	2.80		%	2.87		%	3.18		%	3.27		%	3.27		%
Core efficiency ratio		41.04		%	47.84		%	47.09		%	49.12		%	42.57		%	45.03		%	41.23		%
Asset Quality:
Net charge-offs		$	17,498		$	15,564		$	18,651		$	27,164		$	18,497		$	51,713		$	39,204
Annualized net charge-offs to average total loans and leases		0.50		%	0.42		%	0.49		%	0.70		%	0.47		%	0.47		%	0.36		%
Non-performing loans ("NPLs") to total loans and leases (1)		0.22		%	0.20		%	0.21		%	0.19		%	0.18		%	0.22		%	0.18		%
Reserves to NPLs (1)		466.11		%	494.46		%	405.56		%	425.95		%	466.34		%	466.11		%	466.34		%
Non-performing assets ("NPAs") to total assets		0.14		%	0.13		%	0.15		%	0.15		%	0.14		%	0.14		%	0.14		%
Customers Bank Capital Ratios (3):
Common equity Tier 1 capital to risk-weighted assets		13.0		%	11.96		%	11.31		%	11.21		%	11.42		%	13.0		%	11.42		%
Tier 1 capital to risk-weighted assets		13.0		%	11.96		%	11.31		%	11.21		%	11.42		%	13.0		%	11.42		%
Total capital to risk-weighted assets		14.5		%	13.38		%	12.64		%	12.40		%	12.65		%	14.5		%	12.65		%
Tier 1 capital to average assets (leverage ratio)		8.3		%	8.00		%	8.09		%	8.15		%	8.10		%	8.3		%	8.10		%

(1) Metric is a spot balance for the last day of each quarter presented.
(2) Customers' reasons for the use of these non-GAAP measures and a detailed reconciliation between the non-GAAP measures and the comparable GAAP amounts are included at the end of this document.
(3) Regulatory capital ratios are estimated for Q3 2023 and actual for the remaining periods. In accordance with regulatory capital rules, Customers elected to apply the CECL capital transition provisions which delayed the effects of CECL on regulatory capital for two years until January 1, 2022, followed by a three-year transition period. The cumulative CECL capital transition impact as of December 31, 2021 which amounted to $61.6 million will be phased in at 25% per year beginning on January 1, 2022 through December 31, 2024. As of September 30, 2023, our regulatory capital ratios reflected 50%, or $30.8 million, benefit associated with the CECL transition provisions.


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS - UNAUDITED
(Dollars in thousands, except per share data)											Nine Months Ended
	Q3		Q2		Q1		Q4		Q3		September 30,
	2023		2023		2023		2022		2022		2023		2022
Interest income:
Loans and leases	$	271,107	$	241,745	$	244,212	$	217,471	$	200,438	$	757,064	$	526,478
Investment securities	54,243		48,026		47,316		42,953		30,546		149,585		76,283
Interest earning deposits	43,800		27,624		10,395		6,754		2,949		81,819		4,198
Loans held for sale	4,664		11,149		11,701		1,269		19		27,514		95
Other	2,526		1,616		1,321		1,200		1,964		5,463		8,672
Total interest income	376,340		330,160		314,945		269,647		235,916		1,021,445		615,726

Interest expense:
Deposits	145,825		136,375		143,930		124,366		65,380		426,130		101,873
FHLB advances	26,485		24,285		10,370		4,464		4,684		61,140		7,000
FRB advances	—		—		6,286		—		—		6,286		—
Subordinated debt	2,689		2,689		2,689		2,688		2,689		8,067		8,067

Other borrowings	1,568		1,540		1,771		2,992		4,131		4,879		10,203
Total interest expense	176,567		164,889		165,046		134,510		76,884		506,502		127,143
Net interest income	199,773		165,271		149,899		135,137		159,032		514,943		488,583
Provision (benefit) for credit losses	17,856		23,629		19,603		28,216		(7,994)		61,088		31,850
Net interest income after provision (benefit) for credit losses	181,917		141,642		130,296		106,921		167,026		453,855		456,733

Non-interest income:
Commercial lease income	8,901		8,917		9,326		8,135		7,097		27,144		19,584
Loan fees	6,029		4,271		3,990		4,017		3,008		14,290		8,171
Bank-owned life insurance	1,973		4,997		2,647		1,975		3,449		9,617		13,722
Mortgage warehouse transactional fees	1,018		1,376		1,074		1,295		1,545		3,468		5,443





Gain (loss) on sale of SBA and other loans	(348)		(761)		—		—		106		(1,109)		3,155
Loss on sale of capital call lines of credit	—		(5,037)		—		—		—		(5,037)		—
Loss on sale of consumer installment loans	—		—		—		—		(23,465)		—		(23,465)
Net gain (loss) on sale of investment securities	(429)		—		—		(16,937)		(2,135)		(429)		(6,227)





Legal settlement gain	—		—		—		7,519		—		—		—
Other	631		2,234		1,084		1,341		1,378		3,949		4,544
Total non-interest income	17,775		15,997		18,121		7,345		(9,017)		51,893		24,927

Non-interest expense:
Salaries and employee benefits	33,845		33,120		32,345		29,194		31,230		99,310		83,171
Technology, communication and bank operations	15,667		16,407		16,589		18,604		19,588		48,663		66,394
Commercial lease depreciation	7,338		7,328		7,875		6,518		5,966		22,541		16,460
Professional services	8,569		9,192		7,596		6,825		6,269		25,357		20,640
Loan servicing	3,858		4,777		4,661		4,460		3,851		13,296		10,563
Occupancy	2,471		2,519		2,760		3,672		2,605		7,750		9,934
FDIC assessments, non-income taxes and regulatory fees	8,551		9,780		2,728		2,339		2,528		21,059		6,530
Advertising and promotion	650		546		1,049		1,111		762		2,245		1,430





Legal settlement expense	4,096		—		—		—		—		4,096		—
Other	4,421		5,628		4,530		5,696		3,399		14,579		11,088
Total non-interest expense	89,466		89,297		80,133		78,419		76,198		258,896		226,210
Income before income tax expense	110,226		68,342		68,284		35,847		81,811		246,852		255,450
Income tax expense	23,470		20,768		14,563		7,136		17,899		58,801		56,127
















Net income	86,756		47,574		53,721		28,711		63,912		188,051		199,323
Preferred stock dividends	3,803		3,567		3,456		3,088		2,548		10,826		6,544

Net income available to common shareholders	$	82,953	$	44,007	$	50,265	$	25,623	$	61,364	$	177,225	$	192,779



Basic earnings per common share	$	2.65	$	1.41	$	1.58	$	0.79	$	1.89	$	5.63	$	5.89


Diluted earnings per common share	2.58		1.39		1.55		0.77		1.85		5.53		5.72


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEET - UNAUDITED
(Dollars in thousands)
	September 30,		June 30,		March 31,		December 31,		September 30,
	2023		2023		2023		2022		2022
ASSETS
Cash and due from banks	$	68,288	$	54,127	$	77,251	$	58,025	$	41,520
Interest earning deposits	3,351,686		3,101,097		1,969,434		397,781		362,945
Cash and cash equivalents	3,419,974		3,155,224		2,046,685		455,806		404,465
Investment securities, at fair value	2,773,207		2,824,638		2,926,969		2,987,500		2,943,694
Investment securities held to maturity	1,178,370		1,258,560		870,294		840,259		886,294

Loans held for sale	150,368		78,108		424,057		328,312		5,224
Loans receivable, mortgage warehouse, at fair value	962,566		1,006,268		1,247,367		1,323,312		1,569,090

Loans receivable, PPP	137,063		188,763		246,258		998,153		1,154,632
Loans and leases receivable	12,463,485		12,637,768		13,145,352		13,144,894		12,607,742
Allowance for credit losses on loans and leases	(139,213)		(139,656)		(130,281)		(130,924)		(130,197)
Total loans and leases receivable, net of allowance for credit losses on loans and leases	13,423,901		13,693,143		14,508,696		15,335,435		15,201,267
FHLB, Federal Reserve Bank, and other restricted stock	126,098		126,240		124,733		74,196		64,112
Accrued interest receivable	123,984		119,501		123,754		123,374		107,621
Bank premises and equipment, net	7,789		8,031		8,581		9,025		6,610
Bank-owned life insurance	291,670		290,322		339,607		338,441		336,130

Goodwill and other intangibles	3,629		3,629		3,629		3,629		3,629

Other assets	358,162		471,169		374,609		400,135		408,575

Total assets	$	21,857,152	$	22,028,565	$	21,751,614	$	20,896,112	$	20,367,621

LIABILITIES AND SHAREHOLDERS' EQUITY
Demand, non-interest bearing deposits	$	4,758,682	$	4,490,198	$	3,487,517	$	1,885,045	$	2,993,793
Interest bearing deposits	13,436,682		13,460,233		14,236,100		16,271,908		14,528,645
Total deposits	18,195,364		17,950,431		17,723,617		18,156,953		17,522,438


Federal funds purchased	—		—		—		—		365,000
FHLB advances	1,529,839		2,046,142		2,052,143		800,000		500,000
Other borrowings	123,775		123,710		123,645		123,580		123,515
Subordinated debt	182,161		182,091		182,021		181,952		181,882


Accrued interest payable and other liabilities	264,406		269,539		249,168		230,666		287,855

Total liabilities	20,295,545		20,571,913		20,330,594		19,493,151		18,980,690

Preferred stock	137,794		137,794		137,794		137,794		137,794
Common stock	35,330		35,301		35,258		35,012		34,948
Additional paid in capital	559,346		555,737		552,255		551,721		549,066
Retained earnings	1,101,359		1,018,406		974,399		924,134		898,511
Accumulated other comprehensive income (loss), net	(149,812)		(168,176)		(156,276)		(163,096)		(156,126)
Treasury stock, at cost	(122,410)		(122,410)		(122,410)		(82,604)		(77,262)
Total shareholders' equity	1,561,607		1,456,652		1,421,020		1,402,961		1,386,931
Total liabilities and shareholders' equity	$	21,857,152	$	22,028,565	$	21,751,614	$	20,896,112	$	20,367,621


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
AVERAGE BALANCE SHEET / NET INTEREST MARGIN - UNAUDITED
(Dollars in thousands)
	Three Months Ended
	September 30, 2023					June 30, 2023					September 30, 2022
	Average Balance		Interest Income or Expense		Average Yield or Cost (%)	Average Balance		Interest Income or Expense		Average Yield or Cost (%)	Average Balance		Interest Income or Expense		Average Yield or Cost (%)
Assets
Interest earning deposits	$	3,211,753	$	43,800	5.41%	$	2,150,154	$	27,624	5.15%	$	528,001	$	2,949	2.22%
Investment securities (1)	4,240,116		54,243		5.12%	3,949,732		48,026		4.86%	3,770,922		30,546		3.24%
Loans and leases:
Commercial & industrial:

Specialty lending loans and leases (2)	5,717,252		157,671		10.94%	5,832,485		121,779		8.37%	5,064,730		64,753		5.07%
Other commercial & industrial loans (2)	1,613,614		28,012		6.89%	1,672,667		26,028		6.24%	1,585,136		18,794		4.70%
Commercial loans to mortgage companies	1,159,698		16,916		5.79%	1,300,496		19,606		6.05%	1,623,624		17,092		4.18%
Multifamily loans	2,141,384		21,292		3.94%	2,181,617		21,095		3.88%	2,206,953		20,427		3.67%
Loans receivable, PPP	166,164		604		1.44%	207,127		1,633		3.16%	1,349,403		14,666		4.31%
Non-owner occupied commercial real estate loans	1,425,831		21,208		5.90%	1,428,086		19,877		5.58%	1,372,244		15,595		4.51%
Residential mortgages	528,022		5,965		4.48%	535,739		5,735		4.28%	513,694		5,008		3.87%
Installment loans	1,147,069		24,103		8.34%	1,684,215		37,141		8.84%	1,938,199		44,122		9.03%




Total loans and leases (3)	13,899,034		275,771		7.87%	14,842,432		252,894		6.83%	15,653,983		200,457		5.08%
Other interest-earning assets	134,416		2,526		7.45%	131,362		1,616		4.93%	68,549		1,964		11.37%
Total interest-earning assets	21,485,319		376,340		6.96%	21,073,680		330,160		6.28%	20,021,455		235,916		4.68%
Non-interest-earning assets	492,691					581,055					492,911

Total assets	$	21,978,010				$	21,654,735				$	20,514,366
Liabilities
Interest checking accounts	$	5,758,215	$	58,637	4.04%	$	5,309,775	$	49,862	3.77%	$	6,669,787	$	33,685	2.00%
Money market deposit accounts	2,181,184		22,983		4.18%	1,978,546		19,678		3.99%	5,789,991		24,348		1.67%
Other savings accounts	1,077,298		11,582		4.27%	997,205		9,839		3.96%	625,908		1,818		1.15%
Certificates of deposit	4,466,522		52,623		4.67%	5,020,205		56,996		4.55%	1,141,970		5,529		1.92%
Total interest-bearing deposits (4)	13,483,219		145,825		4.29%	13,305,731		136,375		4.11%	14,227,656		65,380		1.82%
Federal funds purchased	—		—		—%	—		—		—%	513,011		2,871		2.22%

Borrowings	2,328,955		30,742		5.24%	2,357,981		28,514		4.85%	874,497		8,633		3.92%
Total interest-bearing liabilities	15,812,174		176,567		4.43%	15,663,712		164,889		4.22%	15,615,164		76,884		1.95%
Non-interest-bearing deposits (4)	4,347,977					4,258,711					3,245,963
Total deposits and borrowings	20,160,151				3.48%	19,922,423				3.32%	18,861,127				1.62%
Other non-interest-bearing liabilities	306,822					259,111					255,735

Total liabilities	20,466,973					20,181,534					19,116,862
Shareholders' equity	1,511,037					1,473,201					1,397,504
Total liabilities and shareholders' equity	$	21,978,010				$	21,654,735				$	20,514,366
Net interest income			199,773					165,271					159,032
Tax-equivalent adjustment			405					390					334
Net interest earnings			$	200,178				$	165,661				$	159,366
Interest spread					3.48%					2.96%					3.06%
Net interest margin					3.70%					3.14%					3.16%
Net interest margin tax equivalent					3.70%					3.15%					3.16%
Net interest margin tax equivalent excl. PPP (5)					3.75%					3.20%					3.18%


						(continued)

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

AVERAGE BALANCE SHEET / NET INTEREST MARGIN - UNAUDITED (CONTINUED)

(Dollars in thousands)

(1) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.

(2) Includes owner occupied commercial real estate loans.

(3) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.

(4) Total costs of deposits (including interest bearing and non-interest bearing) were 3.24%, 3.11% and 1.48% for the three months ended September 30, 2023, June 30, 2023 and September 30, 2022, respectively.

(5) Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for the three months ended September 30, 2023, June 30, 2023 and September 30, 2022, presented to approximate interest income as a taxable asset and excluding net interest income from PPP loans and related borrowings, along with the related PPP loan balances and PPP fees receivable from interest-earning assets. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
AVERAGE BALANCE SHEET / NET INTEREST MARGIN - UNAUDITED (CONTINUED)
(Dollars in thousands)
	Nine Months Ended
	September 30, 2023					September 30, 2022
	Average Balance		Interest Income or Expense		Average Yield or Cost (%)	Average Balance		Interest Income or Expense		Average Yield or Cost (%)
Assets
Interest earning deposits	$	2,100,435	$	81,819	5.21%	$	595,305	$	4,197	0.94%
Investment securities (1)	4,074,464		149,585		4.90%	3,969,809		76,283		2.56%
Loans and leases:
Commercial & industrial:

Specialty lending loans and leases (2)	5,748,053		383,138		8.91%	3,963,180		127,304		4.29%
Other commercial & industrial loans (2)	1,663,494		79,610		6.40%	1,496,772		46,768		4.18%
Commercial loans to mortgage companies	1,240,403		53,934		5.81%	1,785,495		46,713		3.50%
Multifamily loans	2,176,294		62,857		3.86%	1,863,915		51,506		3.69%
Loans receivable, PPP	418,194		25,788		8.24%	1,946,651		72,132		4.95%
Non-owner occupied commercial real estate loans	1,434,459		61,284		5.71%	1,331,037		40,551		4.07%
Residential mortgages	535,502		17,298		4.32%	482,263		13,586		3.77%
Installment loans	1,517,632		100,669		8.87%	1,881,160		128,013		9.10%




Total loans and leases (3)	14,734,031		784,578		7.12%	14,750,473		526,573		4.77%
Other interest-earning assets	119,187		5,463		6.13%	62,955		8,673		NM (6)
Total interest-earning assets	21,028,117		1,021,445		6.49%	19,378,542		615,726		4.25%
Non-interest-earning assets	537,160					526,437

Total assets	$	21,565,277				$	19,904,979
Liabilities
Interest checking accounts	$	6,181,097	$	178,984	3.87%	$	6,286,224	$	55,059	1.17%
Money market deposit accounts	2,208,853		63,444		3.84%	5,128,270		36,545		0.95%
Other savings accounts	966,539		27,707		3.83%	732,801		3,359		0.61%
Certificates of deposit	4,663,548		155,995		4.47%	710,130		6,910		1.30%
Total interest-bearing deposits (4)	14,020,037		426,130		4.06%	12,857,425		101,873		1.06%
Federal funds purchased	5,055		188		4.97%	416,344		4,374		1.40%

Borrowings	2,160,332		80,184		4.96%	783,644		20,896		3.57%
Total interest-bearing liabilities	16,185,424		506,502		4.18%	14,057,413		127,143		1.21%
Non-interest-bearing deposits (4)	3,642,832					4,206,778
Total deposits and borrowings	19,828,256				3.42%	18,264,191				0.93%
Other non-interest-bearing liabilities	271,387					250,783

Total liabilities	20,099,643					18,514,974
Shareholders' equity	1,465,634					1,390,005
Total liabilities and shareholders' equity	$	21,565,277				$	19,904,979
Net interest income			514,943					488,583
Tax-equivalent adjustment			1,170					843
Net interest earnings			$	516,113				$	489,426
Interest spread					3.08%					3.32%
Net interest margin					3.27%					3.37%
Net interest margin tax equivalent					3.28%					3.38%
Net interest margin tax equivalent excl. PPP (5)					3.27%					3.27%


(1) For presentation in this table, average balances and the corresponding average yields for investment securities are based upon historical cost, adjusted for amortization of premiums and accretion of discounts.
(2) Includes owner occupied commercial real estate loans.
(3) Includes non-accrual loans, the effect of which is to reduce the yield earned on loans and leases, and deferred loan fees.
(4) Total costs of deposits (including interest bearing and non-interest bearing) were 3.23% and 0.80% for the nine months ended September 30, 2023 and 2022, respectively.









(5) Non-GAAP tax-equivalent basis, using an estimated marginal tax rate of 26% for the nine months ended September 30, 2023 and 2022, presented to approximate interest income as a taxable asset and excluding net interest income from PPP loans and related borrowings, along with the related PPP loan balances and PPP fees receivable from interest-earning assets. Management uses non-GAAP measures to present historical periods comparable to the current period presentation. In addition, management believes the use of these non-GAAP measures provides additional clarity when assessing Customers’ financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities.
(6) Not meaningful.


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
PERIOD END LOAN AND LEASE COMPOSITION - UNAUDITED
(Dollars in thousands)
	September 30,		June 30,		March 31,		December 31,		September 30,
	2023		2023		2023		2022		2022
Loans and leases held for investment
Commercial:

Commercial & industrial:
Specialty lending	$	5,422,161	$	5,534,832	$	5,519,176	$	5,412,887	$	5,103,974
Other commercial & industrial	1,115,364		1,052,145		1,168,161		1,135,336		1,064,332
Multifamily	2,130,213		2,151,734		2,195,211		2,213,019		2,263,268
Loans to mortgage companies	1,042,549		1,108,598		1,374,894		1,447,919		1,708,587
Commercial real estate owner occupied	794,815		842,042		895,314		885,339		726,670
Loans receivable, PPP	137,063		188,763		246,258		998,153		1,154,632
Commercial real estate non-owner occupied	1,178,203		1,211,091		1,245,248		1,290,730		1,263,211
Construction	252,588		212,214		188,123		162,009		136,133
Total commercial loans and leases	12,072,956		12,301,419		12,832,385		13,545,392		13,420,807
Consumer:
Residential	483,133		487,199		494,815		497,952		465,772
Manufactured housing	40,129		41,664		43,272		45,076		46,990

Installment:
Personal	629,843		752,470		849,420		964,641		1,056,432
Other	337,053		250,047		419,085		413,298		341,463
Total installment loans	966,896		1,002,517		1,268,505		1,377,939		1,397,895

Total consumer loans	1,490,158		1,531,380		1,806,592		1,920,967		1,910,657
Total loans and leases held for investment	$	13,563,114	$	13,832,799	$	14,638,977	$	15,466,359	$	15,331,464

Loans held for sale
Commercial:




Multifamily	$	—	$	—	$	4,051	$	4,079	$	4,108



Commercial real estate non-owner occupied	—		—		16,000		—		—

Total commercial loans and leases	—		—		20,051		4,079		4,108
Consumer:
Residential	1,005		1,234		821		829		1,116

Installment:
Personal	124,848		76,874		307,336		133,801		—
Other	24,515		—		95,849		189,603		—
Total installment loans	149,363		76,874		403,185		323,404		—

Total consumer loans	150,368		78,108		404,006		324,233		1,116
Total loans held for sale	$	150,368	$	78,108	$	424,057	$	328,312	$	5,224

Total loans and leases portfolio	$	13,713,482	$	13,910,907	$	15,063,034	$	15,794,671	$	15,336,688


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
PERIOD END DEPOSIT COMPOSITION - UNAUDITED
(Dollars in thousands)
	September 30,		June 30,		March 31,		December 31,		September 30,
	2023		2023		2023		2022		2022

Demand, non-interest bearing	$	4,758,682	$	4,490,198	$	3,487,517	$	1,885,045	$	2,993,793
Demand, interest bearing	5,824,410		5,551,037		5,791,302		8,476,027		7,124,663
Total demand deposits	10,583,092		10,041,235		9,278,819		10,361,072		10,118,456
Savings	1,118,353		1,048,229		924,359		811,798		592,002
Money market	2,499,593		2,004,264		2,019,633		2,734,217		4,913,967
Time deposits	3,994,326		4,856,703		5,500,806		4,249,866		1,898,013
Total deposits	$	18,195,364	$	17,950,431	$	17,723,617	$	18,156,953	$	17,522,438


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
ASSET QUALITY - UNAUDITED
(Dollars in thousands)	As of September 30, 2023										As of June 30, 2023										As of September 30, 2022
	Total loans		Non accrual /NPLs		Allowance for credit losses		Total NPLs to total loans		Total reserves to total NPLs		Total loans		Non accrual /NPLs		Allowance for credit losses		Total NPLs to total loans		Total reserves to total NPLs		Total loans		Non accrual /NPLs		Allowance for credit losses		Total NPLs to total loans		Total reserves to total NPLs

Loan type
Commercial & industrial, including specialty lending (1)	$	6,617,508	$	5,767	$	24,986	0.09	%	433.26	%	$	6,689,307	$	4,441	$	29,092	0.07	%	655.08	%	$	6,307,803	$	4,078	$	15,131	0.06	%	371.04	%


Multifamily	2,130,213		—		15,870		—	%	—	%	2,151,734		4,022		15,400		0.19	%	382.89	%	2,263,268		1,158		14,244		0.05	%	1230.05	%
Commercial real estate owner occupied	794,815		7,442		10,363		0.94	%	139.25	%	842,042		3,304		10,215		0.39	%	309.17	%	726,670		2,198		6,220		0.30	%	282.98	%
Commercial real estate non-owner occupied	1,178,203		—		15,819		—	%	—	%	1,211,091		—		13,495		—	%	—	%	1,263,211		—		11,332		—	%	—	%
Construction	252,588		—		3,130		—	%	—	%	212,214		—		2,639		—	%	—	%	136,133		—		1,614		—	%	—	%
Total commercial loans and leases receivable	10,973,327		13,209		70,168		0.12	%	531.21	%	11,106,388		11,767		70,841		0.11	%	602.03	%	10,697,085		7,434		48,541		0.07	%	652.96	%
Residential	483,133		6,559		6,802		1.36	%	103.70	%	487,199		7,306		6,846		1.50	%	93.70	%	465,772		6,438		5,453		1.38	%	84.70	%
Manufactured housing	40,129		2,582		4,080		6.43	%	158.02	%	41,664		2,634		4,338		6.32	%	164.69	%	46,990		2,584		4,482		5.50	%	173.45	%
Installment	966,896		7,299		58,163		0.75	%	796.86	%	1,002,517		6,537		57,631		0.65	%	881.61	%	1,397,895		6,848		71,721		0.49	%	1047.33	%



Total consumer loans receivable	1,490,158		16,440		69,045		1.10	%	419.98	%	1,531,380		16,477		68,815		1.08	%	417.64	%	1,910,657		15,870		81,656		0.83	%	514.53	%
Loans and leases receivable (1)	12,463,485		29,649		139,213		0.24	%	469.54	%	12,637,768		28,244		139,656		0.22	%	494.46	%	12,607,742		23,304		130,197		0.18	%	558.69	%
Loans receivable, PPP	137,063		—		—		—	%	—	%	188,763		—		—		—	%	—	%	1,154,632		—		—		—	%	—	%

Loans receivable, mortgage warehouse, at fair value	962,566		—		—		—	%	—	%	1,006,268		—		—		—	%	—	%	1,569,090		—		—		—	%	—	%

Total loans held for sale	150,368		218		—		0.14	%	—	%	78,108		—		—		—	%	—	%	5,224		4,615		—		88.34	%	—	%
Total portfolio	$	13,713,482	$	29,867	$	139,213	0.22	%	466.11	%	$	13,910,907	$	28,244	$	139,656	0.20	%	494.46	%	$	15,336,688	$	27,919	$	130,197	0.18	%	466.34	%

(1) Excluding loans receivable, PPP from total loans and leases receivable is a non-GAAP measure. Management believes the use of these non-GAAP measures provides additional clarity when assessing Customers' financial results. These disclosures should not be viewed as substitutes for results determined to be in accordance with U.S. GAAP, nor are they necessarily comparable to non-GAAP performance measures that may be presented by other entities. Please refer to the reconciliation schedules that follow this table.


CUSTOMERS BANCORP, INC. AND SUBSIDIARIES
NET CHARGE-OFFS/(RECOVERIES) - UNAUDITED
(Dollars in thousands)
	Q3		Q2		Q1		Q4		Q3		Nine Months Ended September 30,
	2023		2023 (1)		2023		2022		2022		2023		2022
Loan type
Commercial & industrial, including specialty lending	$	2,974	$	258	$	(71)	$	12,960	$	2,581	$	3,161	$	2,106



Multifamily	1,999		1,448		—		—		—		3,447		1,653
Commercial real estate owner occupied	39		(34)		—		(2)		—		5		(49)
Commercial real estate non-owner occupied	—		266		4,234		972		4,831		4,500		4,982
Construction	—		—		(116)		(10)		(10)		(116)		(226)
Residential	13		24		(2)		7		(13)		35		(54)
Installment	12,473		13,602		14,606		13,237		11,108		40,681		30,792




Total net charge-offs (recoveries) from loans held for investment	$	17,498	$	15,564	$	18,651	$	27,164	$	18,497	$	51,713	$	39,204

(1) Excludes $6.2 million of charge-offs for certain PCD loans acquired from the FDIC that were immediately applied against $8.7 million of allowance for credit losses on PCD loans recognized upon the acquisition of the loan portfolio on June 15, 2023. Subsequent recoveries and charge-offs of these PCD loans will be included in the period in which they occur.

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED

We believe that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our core results of operations and financial condition relative to other financial institutions. These non-GAAP financial measures are frequently used by securities analysts, investors, and other interested parties in the evaluation of companies in our industry. These non-GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our ongoing financial results, which we believe enhance an overall understanding of our performance and increases comparability of our period to period results. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. The non-GAAP measures presented are not necessarily comparable to non-GAAP measures that may be presented by other financial institutions. Although non-GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP.

The following tables present reconciliations of GAAP to non-GAAP measures disclosed within this document.


Core Earnings - Customers Bancorp																					Nine Months Ended September 30,
	Q3 2023				Q2 2023				Q1 2023				Q4 2022				Q3 2022				2023				2022
(Dollars in thousands, except per share data)	USD		Per share		USD		Per share		USD		Per share		USD		Per share		USD		Per share		USD		Per share		USD		Per share
GAAP net income to common shareholders	$	82,953	$	2.58	$	44,007	$	1.39	$	50,265	$	1.55	$	25,623	$	0.77	$	61,364	$	1.85	$	177,225	$	5.53	$	192,779	$	5.72
Reconciling items (after tax):

Severance expense	—		—		141		0.00		637		0.02		—		—		1,058		0.03		778		0.02		1,058		0.03
Impairments on fixed assets and leases	—		—		12		0.00		86		0.00		—		—		126		0.00		98		0.00		1,051		0.03


Loss on sale of consumer installment loans	—		—		—		—		—		—		—		—		18,221		0.55		—		—		18,221		0.54
Loss on sale of capital call lines of credit	—		—		3,914		0.12		—		—		—		—		—		—		3,914		0.12		—		—


(Gains) losses on investment securities	492		0.02		49		0.00		(49)		0.00		13,543		0.41		1,859		0.06		492		0.02		5,383		0.16


Derivative credit valuation adjustment	(151)		0.00		(101)		0.00		204		0.01		202		0.01		(358)		(0.01)		(48)		0.00		(1,445)		(0.04)
Tax on surrender of bank-owned life insurance policies	—		—		4,141		0.13		—		—		—		—		—		—		4,141		0.13		—		—





Core earnings	$	83,294	$	2.59	$	52,163	$	1.65	$	51,143	$	1.58	$	39,368	$	1.19	$	82,270	$	2.48	$	186,600	$	5.82	$	217,047	$	6.44

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)


Core Earnings, excluding PPP - Customers Bancorp																					Nine Months Ended September 30,
	Q3 2023				Q2 2023				Q1 2023				Q4 2022				Q3 2022				2023				2022
(Dollars in thousands, except per share data)	USD		Per share		USD		Per share		USD		Per share		USD		Per share		USD		Per share		USD		Per share		USD		Per share
GAAP net income to common shareholders	$	82,953	$	2.58	$	44,007	$	1.39	$	50,265	$	1.55	$	25,623	$	0.77	$	61,364	$	1.85	$	177,225	$	5.53	$	192,779	$	5.72
Less: PPP net income (loss) (after tax)	(11,168)		(0.35)		(2,068)		(0.07)		9,606		0.30		(5,956)		(0.18)		5,846		0.18		(3,630)		(0.11)		43,625		1.29


Net income to common shareholders, excluding PPP	94,121		2.93		46,075		1.46		40,659		1.26		31,579		0.95		55,518		1.67		180,855		5.65		149,154		4.43
Reconciling items (after tax):

Severance expense	—		—		141		0.00		637		0.02		—		—		1,058		0.03		778		0.02		1,058		0.03
Impairments on fixed assets and leases	—		—		12		0.00		86		0.00		—		—		126		0.00		98		0.00		1,051		0.03


Loss on sale of consumer installment loans	—		—		—		—		—		—		—		—		18,221		0.55		—		—		18,221		0.54
Loss on sale of capital call lines of credit	—		—		3,914		0.12		—		—		—		—		—		—		3,914		0.12		—		—


(Gains) losses on investment securities	492		0.02		49		0.00		(49)		0.00		13,543		0.41		1,859		0.06		492		0.02		5,383		0.16


Derivative credit valuation adjustment	(151)		0.00		(101)		0.00		204		0.01		202		0.01		(358)		(0.01)		(48)		0.00		(1,445)		(0.04)
Tax on surrender of bank-owned life insurance policies	—		—		4,141		0.13		—		—		—		—		—		—		4,141		0.13		—		—





Core earnings, excluding PPP	$	94,462	$	2.94	$	54,231	$	1.72	$	41,537	$	1.28	$	45,324	$	1.37	$	76,424	$	2.30	$	190,230	$	5.93	$	173,422	$	5.15


Core Return on Average Assets - Customers Bancorp																Nine Months Ended September 30,
(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022			2023			2022
GAAP net income	$	86,756		$	47,574		$	53,721		$	28,711		$	63,912		$	188,051		$	199,323
Reconciling items (after tax):

Severance expense	—			141			637			—			1,058			778			1,058
Impairments on fixed assets and leases	—			12			86			—			126			98			1,051


Loss on sale of consumer installment loans	—			—			—			—			18,221			—			18,221
Loss on sale of capital call lines of credit	—			3,914			—			—			—			3,914			—


(Gains) losses on investment securities	492			49			(49)			13,543			1,859			492			5,383


Derivative credit valuation adjustment	(151)			(101)			204			202			(358)			(48)			(1,445)
Tax on surrender of bank-owned life insurance policies	—			4,141			—			—			—			4,141			—





Core net income	$	87,097		$	55,730		$	54,599		$	42,456		$	84,818		$	197,426		$	223,591

Average total assets	$	21,978,010		$	21,654,735		$	21,052,920		$	20,717,362		$	20,514,366		$	21,565,277		$	19,904,979

Core return on average assets	1.57		%	1.03		%	1.05		%	0.81		%	1.64		%	1.22		%	1.50		%

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)


Core Return on Average Assets, excluding PPP - Customers Bancorp																Nine Months Ended September 30,
(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022			2023			2022
GAAP net income	$	86,756		$	47,574		$	53,721		$	28,711		$	63,912		$	188,051		$	199,323
Less: PPP net income (loss) (after tax)	(11,168)			(2,068)			9,606			(5,956)			5,846			(3,630)			43,625
Net income, excluding PPP	97,924			49,642			44,115			34,667			58,066			191,681			155,698
Reconciling items (after tax):

Severance expense	—			141			637			—			1,058			778			1,058
Impairments on fixed assets and leases	—			12			86			—			126			98			1,051


Loss on sale of consumer installment loans	—			—			—			—			18,221			—			18,221
Loss on sale of capital call lines of credit	—			3,914			—			—			—			3,914			—


(Gains) losses on investment securities	492			49			(49)			13,543			1,859			492			5,383


Derivative credit valuation adjustment	(151)			(101)			204			202			(358)			(48)			(1,445)
Tax on surrender of bank-owned life insurance policies	—			4,141			—			—			—			4,141			—





Core net income, excluding PPP	$	98,265		$	57,798		$	44,993		$	48,412		$	78,972		$	201,056		$	179,966

Average total assets	$	21,978,010		$	21,654,735		$	21,052,920		$	20,717,362		$	20,514,366		$	21,565,277		$	19,904,979

Core return on average assets, excluding PPP	1.77		%	1.07		%	0.87		%	0.93		%	1.53		%	1.25		%	1.21		%


Adjusted Net Income and Adjusted ROAA - Pre-Tax Pre-Provision - Customers Bancorp																Nine Months Ended September 30,
(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022			2023			2022
GAAP net income	$	86,756		$	47,574		$	53,721		$	28,711		$	63,912		$	188,051		$	199,323
Reconciling items:
Income tax expense	23,470			20,768			14,563			7,136			17,899			58,801			56,127
Provision (benefit) for credit losses	17,856			23,629			19,603			28,216			(7,994)			61,088			31,850
Provision (benefit) for credit losses on unfunded commitments	48			(304)			280			153			254			24			753
Severance expense	—			182			809			—			1,363			991			1,363

Impairments on fixed assets and leases	—			15			109			—			162			124			1,362


Loss on sale of consumer installment loans	—			—			—			—			23,465			—			23,465
Loss on sale of capital call lines of credit	—			5,037			—			—			—			5,037			—


(Gains) losses on investment securities	626			62			(62)			16,909			2,394			626			6,965


Derivative credit valuation adjustment	(192)			(130)			259			252			(461)			(63)			(1,873)





Adjusted net income - pre-tax pre-provision	$	128,564		$	96,833		$	89,282		$	81,377		$	100,994		$	314,679		$	319,335

Average total assets	$	21,978,010		$	21,654,735		$	21,052,920		$	20,717,362		$	20,514,366		$	21,565,277		$	19,904,979

Adjusted ROAA - pre-tax pre-provision	2.32		%	1.79		%	1.72		%	1.56		%	1.95		%	1.95		%	2.14		%

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)


Adjusted Net Income and Adjusted ROAA - Pre-Tax Pre-Provision, excluding PPP - Customers Bancorp																Nine Months Ended September 30,
(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022			2023			2022
GAAP net income	$	86,756		$	47,574		$	53,721		$	28,711		$	63,912		$	188,051		$	199,323
Less: PPP net income (loss) (after tax)	(11,168)			(2,068)			9,606			(5,956)			5,846			(3,630)			43,625
Net income, excluding PPP	97,924			49,642			44,115			34,667			58,066			191,681			155,698
Reconciling items:
Income tax expense	23,470			20,768			14,563			7,136			17,899			58,801			56,127
Provision (benefit) for credit losses	17,856			23,629			19,603			28,216			(7,994)			61,088			31,850
Provision (benefit) for credit losses on unfunded commitments	48			(304)			280			153			254			24			753
Severance expense	—			182			809			—			1,363			991			1,363

Impairments on fixed assets and leases	—			15			109			—			162			124			1,362


Loss on sale of consumer installment loans	—			—			—			—			23,465			—			23,465
Loss on sale of capital call lines of credit	—			5,037			—			—			—			5,037			—


(Gains) losses on investment securities	626			62			(62)			16,909			2,394			626			6,965


Derivative credit valuation adjustment	(192)			(130)			259			252			(461)			(63)			(1,873)





Adjusted net income - pre-tax pre-provision, excluding PPP	$	139,732		$	98,901		$	79,676		$	87,333		$	95,148		$	318,309		$	275,710

Average total assets	$	21,978,010		$	21,654,735		$	21,052,920		$	20,717,362		$	20,514,366		$	21,565,277		$	19,904,979

Adjusted ROAA - pre-tax pre-provision, excluding PPP	2.52		%	1.83		%	1.53		%	1.67		%	1.84		%	1.97		%	1.85		%


Core Return on Average Common Equity - Customers Bancorp																Nine Months Ended September 30,
(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022			2023			2022
GAAP net income to common shareholders	$	82,953		$	44,007		$	50,265		$	25,623		$	61,364		$	177,225		$	192,779
Reconciling items (after tax):

Severance expense	—			141			637			—			1,058			778			1,058
Impairments on fixed assets and leases	—			12			86			—			126			98			1,051


Loss on sale of consumer installment loans	—			—			—			—			18,221			—			18,221
Loss on sale of capital call lines of credit	—			3,914			—			—			—			3,914			—


(Gains) losses on investment securities	492			49			(49)			13,543			1,859			492			5,383


Derivative credit valuation adjustment	(151)			(101)			204			202			(358)			(48)			(1,445)
Tax on surrender of bank-owned life insurance policies	—			4,141			—			—			—			4,141			—





Core earnings	$	83,294		$	52,163		$	51,143		$	39,368		$	82,270		$	186,600		$	217,047

Average total common shareholders' equity	$	1,373,244		$	1,335,408		$	1,273,780		$	1,263,190		$	1,259,711		$	1,327,841		$	1,252,212

Core return on average common equity	24.06		%	15.67		%	16.28		%	12.36		%	25.91		%	18.79		%	23.17		%

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)


Adjusted ROCE - Pre-Tax Pre-Provision - Customers Bancorp																Nine Months Ended September 30,
(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022			2023			2022
GAAP net income to common shareholders	$	82,953		$	44,007		$	50,265		$	25,623		$	61,364		$	177,225		$	192,779
Reconciling items:
Income tax expense	23,470			20,768			14,563			7,136			17,899			58,801			56,127
Provision (benefit) for credit losses	17,856			23,629			19,603			28,216			(7,994)			61,088			31,850
Provision (benefit) for credit losses on unfunded commitments	48			(304)			280			153			254			24			753

Severance expense	—			182			809			—			1,363			991			1,363
Impairments on fixed assets and leases	—			15			109			—			162			124			1,362


Loss on sale of consumer installment loans	—			—			—			—			23,465			—			23,465
Loss on sale of capital call lines of credit	—			5,037			—			—			—			5,037			—


(Gains) losses on investment securities	626			62			(62)			16,909			2,394			626			6,965


Derivative credit valuation adjustment	(192)			(130)			259			252			(461)			(63)			(1,873)





Pre-tax pre-provision adjusted net income available to common shareholders	$	124,761		$	93,266		$	85,826		$	78,289		$	98,446		$	303,853		$	312,791

Average total common shareholders' equity	$	1,373,244		$	1,335,408		$	1,273,780		$	1,263,190		$	1,259,711		$	1,327,841		$	1,252,212

Adjusted ROCE - pre-tax pre-provision	36.04		%	28.01		%	27.33		%	24.59		%	31.01		%	30.59		%	33.40		%


Net Interest Margin, Tax Equivalent, excluding PPP - Customers Bancorp																Nine Months Ended September 30,
(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022			2023			2022
GAAP net interest income	$	199,773		$	165,271		$	149,899		$	135,137		$	159,032		$	514,943		$	488,583
PPP net interest (income) expense	1,381			765			(14,106)			2,791			(9,632)			(11,960)			(63,193)
Tax-equivalent adjustment	405			390			375			342			334			1,170			843
Net interest income, tax equivalent, excluding PPP	$	201,559		$	166,426		$	136,168		$	138,270		$	149,734		$	504,153		$	426,233





GAAP average total interest earning assets	$	21,485,319		$	21,073,680		$	20,514,677		$	20,211,028		$	20,021,455		$	21,028,117		$	19,378,542
Average PPP loans	(166,164)			(207,127)			(889,235)			(1,065,919)			(1,349,403)			(418,194)			(1,946,651)
Adjusted average total interest earning assets, excluding PPP	$	21,319,155		$	20,866,553		$	19,625,442		$	19,145,109		$	18,672,052		$	20,609,923		$	17,431,891

Net interest margin, tax equivalent, excluding PPP	3.75		%	3.20		%	2.80		%	2.87		%	3.18		%	3.27		%	3.27		%


Loan Yield, excluding PPP																Nine Months Ended September 30,
(Dollars in thousands except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022			2023			2022
Interest income on loans and leases	$	275,771		$	252,894		$	255,913		$	218,740		$	200,457		$	784,578		$	526,573

PPP interest income	(604)			(1,633)			(23,551)			(7,249)			(14,666)			(25,788)			(72,132)
Interest income on core loans (Loans and leases, excluding PPP)	$	275,167		$	251,261		$	232,362		$	211,491		$	185,791		$	758,790		$	454,441





Average total loans and leases	$	13,899,034		$	14,842,432		$	15,477,973		$	15,388,003		$	15,653,983		$	14,734,031		$	14,750,473
Average PPP loans	(166,164)			(207,127)			(889,235)			(1,065,919)			(1,349,403)			(418,194)			(1,946,651)
Adjusted average total loans and leases	$	13,732,870		$	14,635,305		$	14,588,738		$	14,322,084		$	14,304,580		$	14,315,837		$	12,803,822

Loan yield, excluding PPP	7.95		%	6.89		%	6.46		%	5.86		%	5.15		%	7.09		%	4.75		%

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)


Core Efficiency Ratio - Customers Bancorp																Nine Months Ended September 30,
(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022			2023			2022
GAAP net interest income	$	199,773		$	165,271		$	149,899		$	135,137		$	159,032		$	514,943		$	488,583

GAAP non-interest income	$	17,775		$	15,997		$	18,121		$	7,345		$	(9,017)		$	51,893		$	24,927

Loss on sale of consumer installment loans	—			—			—			—			23,465			—			23,465
Loss on sale of capital call lines of credit	—			5,037			—			—			—			5,037			—
(Gains) losses on investment securities	626			62			(62)			16,909			2,394			626			6,965
Derivative credit valuation adjustment	(192)			(130)			259			252			(461)			(63)			(1,873)





Core non-interest income	18,209			20,966			18,318			24,506			16,381			57,493			53,484
Core revenue	$	217,982		$	186,237		$	168,217		$	159,643		$	175,413		$	572,436		$	542,067


GAAP non-interest expense	$	89,466		$	89,297		$	80,133		$	78,419		$	76,198		$	258,896		$	226,210
Severance expense	—			(182)			(809)			—			(1,363)			(991)			(1,363)
Impairments on fixed assets and leases	—			(15)			(109)			—			(162)			(124)			(1,362)





Core non-interest expense	$	89,466		$	89,100		$	79,215		$	78,419		$	74,673		$	257,781		$	223,485

Core efficiency ratio (1)	41.04		%	47.84		%	47.09		%	49.12		%	42.57		%	45.03		%	41.23		%

(1) Core efficiency ratio calculated as core non-interest expense divided by core revenue.


Tangible Common Equity to Tangible Assets - Customers Bancorp

(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022
GAAP total shareholders' equity	$	1,561,607		$	1,456,652		$	1,421,020		$	1,402,961		$	1,386,931
Reconciling items:
Preferred stock	(137,794)			(137,794)			(137,794)			(137,794)			(137,794)
Goodwill and other intangibles	(3,629)			(3,629)			(3,629)			(3,629)			(3,629)
Tangible common equity	$	1,420,184		$	1,315,229		$	1,279,597		$	1,261,538		$	1,245,508

GAAP total assets	$	21,857,152		$	22,028,565		$	21,751,614		$	20,896,112		$	20,367,621
Reconciling items:
Goodwill and other intangibles	(3,629)			(3,629)			(3,629)			(3,629)			(3,629)
Tangible assets	$	21,853,523		$	22,024,936		$	21,747,985		$	20,892,483		$	20,363,992

Tangible common equity to tangible assets	6.5		%	6.0		%	5.9		%	6.0		%	6.1		%


Tangible Common Equity to Tangible Assets, excluding PPP - Customers Bancorp

(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022
GAAP total shareholders' equity	$	1,561,607		$	1,456,652		$	1,421,020		$	1,402,961		$	1,386,931
Reconciling items:
Preferred stock	(137,794)			(137,794)			(137,794)			(137,794)			(137,794)
Goodwill and other intangibles	(3,629)			(3,629)			(3,629)			(3,629)			(3,629)
Tangible common equity	$	1,420,184		$	1,315,229		$	1,279,597		$	1,261,538		$	1,245,508

GAAP total assets	$	21,857,152		$	22,028,565		$	21,751,614		$	20,896,112		$	20,367,621
Loans receivable, PPP	(137,063)			(188,763)			(246,258)			(998,153)			(1,154,632)
Total assets, excluding PPP	$	21,720,089		$	21,839,802		$	21,505,356		$	19,897,959		$	19,212,989
Reconciling items:
Goodwill and other intangibles	(3,629)			(3,629)			(3,629)			(3,629)			(3,629)
Tangible assets, excluding PPP	$	21,716,460		$	21,836,173		$	21,501,727		$	19,894,330		$	19,209,360

Tangible common equity to tangible assets, excluding PPP	6.5		%	6.0		%	6.0		%	6.3		%	6.5		%

CUSTOMERS BANCORP, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO NON-GAAP MEASURES - UNAUDITED (CONTINUED)

(Dollars in thousands, except per share data)


Tangible Book Value per Common Share - Customers Bancorp

(Dollars in thousands, except share and per share data)	Q3 2023		Q2 2023		Q1 2023		Q4 2022		Q3 2022
GAAP total shareholders' equity	$	1,561,607	$	1,456,652	$	1,421,020	$	1,402,961	$	1,386,931
Reconciling Items:

Preferred stock	(137,794)		(137,794)		(137,794)		(137,794)		(137,794)
Goodwill and other intangibles	(3,629)		(3,629)		(3,629)		(3,629)		(3,629)
Tangible common equity	$	1,420,184	$	1,315,229	$	1,279,597	$	1,261,538	$	1,245,508

Common shares outstanding	31,311,254		31,282,318		31,239,750		32,373,697		32,475,502

Tangible book value per common share	$	45.36	$	42.04	$	40.96	$	38.97	$	38.35


Core Loans (Total Loans and Leases, excluding PPP)

(Dollars in thousands, except per share data)	Q3 2023		Q2 2023		Q1 2023		Q4 2022		Q3 2022
Total loans and leases	$	13,713,482	$	13,910,907	$	15,063,034	$	15,794,671	$	15,336,688

Loans receivable, PPP	(137,063)		(188,763)		(246,258)		(998,153)		(1,154,632)
Core Loans (Total loans and leases, excluding PPP)	$	13,576,419	$	13,722,144	$	14,816,776	$	14,796,518	$	14,182,056



Core Loans Held for Investment (Total Loans and Leases Held for Investment, excluding PPP)

(Dollars in thousands, except per share data)	Q3 2023		Q2 2023		Q1 2023		Q4 2022		Q3 2022
Total loans and leases, held for investment	$	13,563,114	$	13,832,799	$	14,638,977	$	15,466,359	$	15,331,464

Loans receivable, PPP	(137,063)		(188,763)		(246,258)		(998,153)		(1,154,632)
Core Loans Held for Investment (Total loans and leases held for investment, excluding PPP)	$	13,426,051	$	13,644,036	$	14,392,719	$	14,468,206	$	14,176,832


Total Assets, excluding PPP

(Dollars in thousands, except per share data)	Q3 2023		Q2 2023		Q1 2023		Q4 2022		Q3 2022
Total assets	$	21,857,152	$	22,028,565	$	21,751,614	$	20,896,112	$	20,367,621

Loans receivable, PPP	(137,063)		(188,763)		(246,258)		(998,153)		(1,154,632)
Total assets, excluding PPP	$	21,720,089	$	21,839,802	$	21,505,356	$	19,897,959	$	19,212,989


Coverage of credit loss reserves for loans and leases held for investment, excluding PPP

(Dollars in thousands, except per share data)	Q3 2023			Q2 2023			Q1 2023			Q4 2022			Q3 2022
Loans and leases receivable	$	12,600,548		$	12,826,531		$	13,391,610		$	14,143,047		$	13,762,374

Loans receivable, PPP	(137,063)			(188,763)			(246,258)			(998,153)			(1,154,632)
Loans and leases held for investment, excluding PPP	$	12,463,485		$	12,637,768		$	13,145,352		$	13,144,894		$	12,607,742

Allowance for credit losses on loans and leases	$	139,213		$	139,656		$	130,281		$	130,924		$	130,197

Coverage of credit loss reserves for loans and leases held for investment, excluding PPP	1.12		%	1.11		%	0.99		%	1.00		%	1.03		%

“A Forward-Thinking Bank with Strong Risk Management“ Let’s take on tomorrow. Investor Presentation: Q3 2023 October 2023

2 Let’s take on tomorrow. customers bancorp © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED In addition to historical information, this presentation may contain “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include statements with respect to Customers Bancorp, Inc.’s strategies, goals, beliefs, expectations, estimates, intentions, capital raising efforts, financial condition and results of operations, future performance and business. Statements preceded by, followed by, or that include the words “may,” “could,” “should,” “pro forma,” “looking forward,” “would,” “believe,” “expect,” “anticipate,” “estimate,” “intend,” “plan,” “project”, or similar expressions generally indicate a forward-looking statement. These forward-looking statements involve risks and uncertainties that are subject to change based on various important factors (some of which, in whole or in part, are beyond Customers Bancorp, Inc.’s control). Numerous competitive, economic, regulatory, legal and technological events and factors, among others, could cause Customers Bancorp, Inc.’s financial performance to differ materially from the goals, plans, objectives, intentions and expectations expressed in such forward-looking statements, including: a continuation of the recent turmoil in the banking industry, responsive measures taken by us and regulatory authorities to mitigate and manage related risks, regulatory actions taken that address related issues and the costs and obligations associated therewith, the impact of COVID- 19 and its variants on the U.S. economy and customer behavior, the impact that changes in the economy have on the performance of our loan and lease portfolio, the market value of our investment securities, the continued success and acceptance of our blockchain payments system, the demand for our products and services and the availability of sources of funding, the effects of actions by the federal government, including the Board of Governors of the Federal Reserve System and other government agencies, that affect market interest rates and the money supply, actions that we and our customers take in response to these developments and the effects such actions have on our operations, products, services and customer relationships, higher inflation and its impacts, and the effects of any changes in accounting standards or policies. Customers Bancorp, Inc. cautions that the foregoing factors are not exclusive, and neither such factors nor any such forward-looking statement takes into account the impact of any future events. All forward-looking statements and information set forth herein are based on management’s current beliefs and assumptions as of the date hereof and speak only as of the date they are made. For a more complete discussion of the assumptions, risks and uncertainties related to our business, you are encouraged to review Customers Bancorp, Inc.’s filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K for the year ended December 31, 2022, subsequently filed quarterly reports on Form 10-Q and current reports on Form 8-K, including any amendments thereto, that update or provide information in addition to the information included in the Form 10-K and Form 10-Q filings, if any. Customers Bancorp, Inc. does not undertake to update any forward-looking statement whether written or oral, that may be made from time to time by Customers Bancorp, Inc. or by or on behalf of Customers Bank, except as may be required under applicable law. This does not constitute an offer to sell, or a solicitation of an offer to buy, any security in any state or jurisdiction in which such offer, solicitation or sale would be unlawful. Forward-Looking Statements

3 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Significant earnings beat driven by organic growth, higher margin, and well- controlled expenses amplified by outsized discount accretion Results exceeded consensus estimates excluding outsized discount accretion Strength of the Franchise Maintaining Superior Credit Quality Strong Capital and Liquidity TCE/TA1 increased 50 bps QoQ on a static balance sheet CET12 increased to 11.3%; achieved target range one quarter ahead of the plan Immediately available liquidity remains >200% of uninsured deposits3 NPA ratio low at just 0.14% and credit outlook remains stable Minimal exposure to higher-risk CRE asset classes (office ~1% of HFI loan portfolio) Meaningful enhancement of franchise value in 2023 due to market disruption Venture Banking team 100% self-funded and operating “business as usual” $1.3 billion of core deposit growth drove the repayment of $0.9 billion of wholesale CDs and $0.5 billion of borrowings Core deposit growth was granular and broad-based across the franchise Management Outlook Optimistic about continued improvement in balance sheet, capital position and profitability Expect to exceed full year core EPS guidance Q3’23 Earnings Review Let’s take on tomorrow. A Forward-Thinking Bank with Strong Risk Management 1. Non-GAAP measure, refer to appendix for reconciliation 2. Capital ratios are estimated pending final regulatory report 3. Adjusted to account for affiliate and collateralized deposits

4 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Our Priorities Remain Unchanged Moderate growth by focusing on holistic and strategic relationships and building a strong franchise Focus on further strengthening our balance sheet, improving liquidity, capital ratios and margins Not deviate from strong risk management principles: − Superior credit quality − Sound interest rate risk management − Maintain robust liquidity − Strong capital ratios − Positive operating leverage

5 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Q3’23 (vs. Q2’23) Profitability Balance Sheet Credit 3.70% vs. 3.15% NIM $21.9B -1% Total Assets 0.14% +1 bps NPA Ratio $13.7B -1% Total Loans and Leases $29.9M +6% NPLs Financial Highlights 1. Adjusted for loss on investment securities of $0.5 million offset by gain on derivative credit valuation adjustment of $0.2 million 2. Non-GAAP measure, refer to appendix for reconciliation Highlights Q3’23 1.0 Q3’23 EARNINGS REVIEW $2.59 Core EPS1,2 $83.3 M Core Earnings1,2 Core ROCE1,2 24.1% $2.58 Diluted EPS $83.0 M Net Income ROCE 24.0% ROAA 1.57% Core ROAA1,2 1.57% vs. 1.03%vs. 0.88% Core PTPP ROAA1,2 2.32% vs. 1.79% Total Deposits $18.2B +1% Reserves to NPLs 466% vs. 494%

6 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Total Deposits $ billions Successfully Executing on Deposit Franchise Transformation • Total deposits increased $245 million QoQ while paying down $937 million in wholesale CDs • Core deposit growth of $1.3 billion QoQ and $2.1 billion over the last two quarters • Third consecutive quarterly increase in NIB deposits; YTD growth of $2.9 billion $3.0 $7.1 $7.4 Q3’22 $1.9 $8.5 $7.8 Q4’22 $3.5 $5.8 $8.4 Q1’23 $4.5 (25%) $5.6 $7.9 Q2’23 $4.8 (26%) $5.8 $7.6 Q3’23 $17.5 $18.2 $17.7 $18.0 $18.2 Non-Interest Bearing DDA Interest Bearing DDA Non-DDA Average cost of deposits Insured Deposits1 / Total Deposits percent 88% 78% 65% C UB I • CUBI’s insured deposits1 as a percentage of total deposits is 78% – among the top quartile of regional bank peers2 CUBI (Q3’23) Regional Bank Peers2 (MRQ) 1. Adjusted to account for affiliate and collateralized deposits; similar adjustment made to regional bank peers when publicly disclosed otherwise unadjusted reported figures used 2. Selected 2023 proxy peers as disclosed in appendix 3.24%3.11% 2.0 STRENGH OF THE FRANCHISE Top Quartile (78%) Median (72%)

7 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Net Interest Margin Expanded Significantly in Q3’23 NIM percent • Continued margin expansion despite industry headwinds driven by higher yield on earning assets 3.16% 2.67% 2.96% 3.15% 3.70% 2.60% 2.80% 3.00% 3.20% 3.40% 3.60% 3.80% Q3’22 Q4’22 Q1’23 Q2’23 Q3’23Q3’22 Q4’22 Q1’23 Q2’23 Q3’23 $159 $135 $150 $165 $200 +21% Net Interest Income $ millions • Third consecutive quarter of substantial increase in net interest income • Outsized discount accretion of approximately $27 million unlikely to occur in subsequent periods 2.0 STRENGH OF THE FRANCHISE

8 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Strategic Portfolio Remix Complete and Continuing to Maintain Strong Liquidity Position Loans – HFI $ billions Loans – HFI / Deposits percent $1.4 $5.8 $7.0 Q3’22 $1.4 $5.9 $7.2 Q4’22 $1.3 $5.9 $7.2 Q1’23 $1.0 $5.7 $7.0 Q2’23 $1.0 $5.7 $6.8 Q3’23 $14.21 $14.51 $14.41 $13.61 $13.41 Consumer Installment HFI Community Banking Corporate & Specialized Banking • Loan to deposit ratio is 75%, 13 percentage points lower than regional bank peer median 1. Non-GAAP measure, refer to appendix for reconciliation; HFI loans excluding PPP 2. Selected 2023 proxy peers as disclosed in appendix 68% 75% 102% C UB I CUBI (Q3’23) Regional Bank Peers2 (MRQ) 6.83% 7.87% Loan Yield • Loan originations focused on holistic relationships 2.0 STRENGH OF THE FRANCHISE $1.2 $1.0 $0.2 $0.2PPP Loans $0.1 Top Quartile (79%) Median (88%)

9 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Customers Operates with Industry-Leading Efficiency $75 $78 $79 $89 $89 Q3’22 Q4’22 Q1’23 Q2’23 Q3’23 Core Non-Interest Expense1 $ millions • Disciplined expense management resulting in flat core non-interest expense QoQ • Meaningful opportunity to generate positive operating leverage at current expense levels Core Non-Interest Expense1 / Average Assets percent • CUBI’s non-interest expense as percent of average assets is the lowest among regional bank peers2 1.62% 3.05% C UB I CUBI (Q3’23) Regional Bank Peers2 (MRQ) 1. Non-GAAP measure, refer to appendix for reconciliation 2. Selected 2023 proxy peers as disclosed in appendix 2.0 STRENGH OF THE FRANCHISE Top Quartile (1.90%) Median (2.04%)

10 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Investment Securities – AFS Book yield and duration • Strategic portfolio actions taken during Q2’22-Q4’22 continue to pay dividends • Securities portfolio generates the second highest average yield (spot yield 5.43%) with the shortest duration (1.6 years) among regional bank peers1 Securities Portfolio is Best-Positioned Among Regional Bank Peers AFS + HTM Unrealized Losses as % of TCE2 percent 11% 16% 85% C UB I • CUBI’s AOCI as % of TCE2 declined by 224 bps from Q2’23 to Q3’23 • CUBI’s AFS + HTM unrealized losses as % of TCE2 is among the top quartile of regional bank peers1 0.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 7.5 0.0 1.0 2.0 3.0 4.0 5.0 6.0 Duration (years) Av er ag e bo ok yi el d (% ) CUBI CUBI (Q2’23) Regional Bank Peers¹ (Q2’23) 1. Selected 2023 proxy peers as disclosed in appendix 2. Non-GAAP measure, refer to appendix for reconciliation Median 2.0 STRENGH OF THE FRANCHISE Top Quartile (16%) Median (25%)MedianTop Quartile Top Quartile CUBI (Q3’23) Regional Bank Peers1 (MRQ)

11 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Robust Liquidity Position with More Than 200% Coverage of Uninsured Deposits Immediately Available Liquidity $ billions $0.5 $2.3 $2.5 Q4’22 $2.1 $0.9 $6.5 Q1’23 $3.2 $0.8 $5.1 Q2’23 $3.4 $1.3 $5.0 Q3’23 $5.2 $9.4 $9.1 $9.7 Cash FHLB Available Committed Capacity FRB Available Committed Capacity • Redeemed $510 million of callable FHLB advances with core deposit growth • Total overall liquidity of $11.7 billion as of Q3’23 increased by $507 million QoQ Immediately Available Liquidity / Uninsured Deposits1 percent 251% 58% C UB I 239% • CUBI’s ratio of immediately available liquidity to uninsured deposits1 of approximately 239% is the second highest among regional banks peers2 CUBI (Q3’23) Regional Bank Peers² (MRQ) 1. Adjusted to account for affiliate and collateralized deposits; similar adjustment made to regional bank peers when publicly disclosed otherwise unadjusted reported figures used 2. Selected 2023 proxy peers as disclosed in appendix 3.0 STRONG CAPITAL AND LIQUIDITY Top Quartile (146%) Median (107%)

12 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Tangible Book Value1 per share • 5-year CAGR in TBV1 has been over 15%2 • YTD TBV1 growth of 16% already exceeded 5-year CAGR despite AOCI headwinds • On track to grow TBV1 by more than 20% for the full year 2023 • TBV1 has increased 1.9x since Q4’18 Achieved $45 Tangible Book Value Target One Quarter Ahead of Plan 1. Non-GAAP measure, refer to appendix for reconciliation 2. CAGR from Q4’18 to Q3’23 inclusive of impact of AOCI mark-to-market AOCI $23.32 $26.17 $27.92 $37.21 $38.97 $45.36 Q4’18 Q4’19 Q4’20 Q4’21 Q4’22 Q3’23 3.0 STRONG CAPITAL AND LIQUIDITY $4.78 $50.14 15%2

13 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED 12.5% 12.2% 12.3% Q3’22 Q4’22 Q1’23 Q2’23 Q3’231 13.2% 14.3% Total Risk-Based Capital percent 6.1% 6.0% 5.9% 6.0% Q3’22 Q4’22 Q1’23 Q2’23 0.7% 6.5% Q3’23 7.2% +50 bps +60 bps TCE/TA2,3 percent 1. Capital ratios are estimated pending final regulatory report 2. TCE/TA negatively impacted by 68 bps due to AOCI 3. Non-GAAP measure, refer to appendix for reconciliation Achieved 11.0-11.5% CET1 Capital Target Range One Quarter Ahead of Plan AOCI 9.8% 9.6% 9.6% Q3’22 Q4’22 Q1’23 Q2’23 Q3’231 10.3% 11.3% +100 bps +170 bps CET1 Risk-Based Capital percent • Increased TCE/TA3 by approximately 50 bps QoQ on a flat balance sheet primarily through organic capital generation • Increase of approximately 100 bps in CET1 during Q3’23 and 170 bps since Q1’23 3.0 STRONG CAPITAL AND LIQUIDITY

14 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED $28 $31 $32 $28 $30 Q3’22 Q4’22 Q1’23 Q2’23 Q3’23 NPLs $ millions Commercial NCOs percent 0.14% 0.15% 0.15% 0.13% 0.14% Q2’22 Q3’22 Q4’22 Q1’23 Q3’23 NPAs as Percent of Total Assets percent Credit Quality Remains Strong 0.22% 0.41% 0.12% 0.16% Q3’22 Q4’22 Q1’23 Q2’23 Q3’23 0.06%1 Note: Prior period amounts have been recast to conform with the current reporting. 1. Excludes $6.2 million charge-offs against $8.7 million ACL on PCD loans upon FDIC loan pool acquisition 2. Excludes construction loans 3. As of Q3’23 for CUBI and MRQ for regional bank peers 4. Selected 2023 proxy peers as disclosed in appendix 1.80% 2.53% 2.61% 2.46% 2.96% Q3’22 Q4’22 Q1’23 Q2’23 Q3’23 0.47% 0.70% 0.49% 0.50% Q3’22 Q4’22 Q1’23 Q2’23 Q3’23 0.42%1 Consumer NCOs percent Total NCOs percent 4.0 MAINTAINING SUPERIOR CREDIT QUALITY • NPLs and NPA ratio stable over the last five quarters • Increase in consumer NCO ratio driven by impact of lower balances from consumer loan sale at the end of Q2’23 • Office and retail CRE each represent only ~1% of HFI loan portfolio • Consumer installment HFI represents only ~7% of HFI loan portfolio CUBI2 Regional Bank Peers Median3,4 14% 30% CRE (excluding Multifamily)2 Loan mix, Q3’23

15 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Management Outlook 1. Non-GAAP measure, refer to appendix for reconciliation 2. Excluding PPP for Q1’23 5.0 MANAGEMENT OUTLOOK Metrics Prior Guidance – FY 2023 Loans1,2 NIM1 Core EPS1 Tax rate Tangible book value1 Core non-interest expense CET1 ratio Flat to some decline 15% growth ~$6.002 22-24% 11.0-11.5% 2.85-3.05%2 - High end of the range $45.00+ Core ROCE1 15.0%+ Deposits Flattish with focus on reducing high-cost deposits Current Outlook – FY 2023 Exceed ~$6.002 3.20-3.25% in Q4’23 Already achieved $45.00+ in Q3’23

16 Let’s take on tomorrow. © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED $2.1 billion of core deposit growth and corresponding reduction in wholesale funding over the last two quarters Robust core deposit pipeline remains in excess of $1.5 billion NIM Expansion Strategic Outlook Strengthening Capital Base Achieved 11.0-11.5% CET11 capital target range one quarter ahead of plan Improved TCE/TA2 and CET11 by approximately 50 bps and 100 bps, respectively, in a single quarter Loan portfolio repositioning largely complete Deposit remix has significant runway with meaningful financial benefits Positioned for continued NIM expansion while maintaining strong risk management principles Operating platform designed to generate positive operating leverage and drive superior efficiency and profitability Third consecutive quarter of NIM expansion driven by deposit gathering success and floating rate loan portfolio Improving Deposit Franchise Let’s take on tomorrow. Concluding Perspectives Maintaining Strong Risk Management Robust liquidity position with coverage of >200% of uninsured deposits3 Diversified loan and deposit franchises built to perform across all macroeconomic environments 1. Capital ratios are estimated pending final regulatory report 2. Non-GAAP measure, refer to appendix for reconciliation 3. Adjusted to account for affiliate and collateralized deposits

ANALYST COVERAGE D.A. Davidson Companies Peter Winter Hovde Group David Bishop Jefferies Group LLC Casey Haire Keefe, Bruyette & Woods Inc. Michael Perito Maxim Group Inc. Michael Diana Piper Sandler Companies Frank Schiraldi Stephens Inc. Matt Breese Wedbush Securities Inc. David Chiaverini Raymond James Steve Moss New Analyst Coverage

APPENDIX

19 Let’s take on tomorrow. customers bancorp © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Customers Bancorp, Inc. NYSE: CUBI Headquarters West Reading, PA Offices1 54 FTE Employees 726 Market Capitalization As of October 20, 2023 $1.0B Total Assets $21.9B Tangible Book Value2 $45.36 Share price As of October 20, 2023 $32.11 Data as of September 30, 2023, unless otherwise noted (1) Offices includes branches, executive offices, Private Banking Offices and Loan Production Offices (2) Non-GAAP measure, refer to appendix for reconciliation A Forward-Thinking Super-Community Bank Focused on Superior Customer Service Through High-Tech, High-Touch Model Digital Banking Consumer • Suite of loan and deposit products delivered digitally to clients • Generating fee and “fee-like” revenue with limited credit risk Commercial – Transaction banking (treasury and payment services) with associated deposits Community Banking Deep relationship-based community banking predominantly in the Northeast with thoughtful presence in the Carolinas, Florida and Texas Serving small and medium-sized businesses, and individuals, with a comprehensive suite of loan and deposit products Customers Bancorp Overview Corporate & Specialized Banking National corporate niche businesses where Customers has differentiated capabilities, often enhanced through technology, to create value for clients

20 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Investment Securities – AFS percent, Q3’23 Securities Portfolio Generating Attractive Returns with Minimal Credit and Duration Risk • Spot yield: 5.43% • Effective duration: ~1.6 years • Floating rate securities: ~48% • Credit rating: 64% AAA with only 2% at BB and below 45% 33% 21% 1% MBS & CMO ABS Corporate Other Total: $2.8 billion Investment Securities – HTM percent, Q3’23 • Spot yield: 4.34% • Effective duration: ~3.0 years • Floating rate securities: ~25% • Credit rating: 38% AAA with no rated securities non- investment grade • ABS: ~$0.6 billion of credit enhanced asset backed securities from sale of consumer installment loan portfolio in Q3’22 and Q2’23 55% 45% Credit Enhanced ABS MBS & CMO Total: $1.2 billion

21 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. 18% 49% 32% 1% FICO Score1 660-679 680-699 700-749 750+ 22% 35% 24% 12% 5% 1% 0-9.99% 10 – 19.99% 20 – 29.99% 30 – 39.99% 40 – 49.99% > 50% Unknown Geog raphy Profession Deb t to Income Ratio1 Borrower Income 15% 40% 45% <$50K $50K -$100K >$100K 20% 11% 20% 27% 22% West Southwest Midwest Southeast Northeast Consumer Installment Loans – Portfolio Credit Metrics Purp ose 69% 10% 6% 15% Personal Loan Specialty Home Improvement Student Loan 94% 4% 2% Non COVID-19 Impacted Segments Non-Professional Retail & Restaurants Average FICO Score1 ~734 Average DTI1 ~19% Average Borrower Income ~$106k Weighted average life of ~2.1 years Note: Data as of September 30, 2023; includes consumer installment HFS loans 1. DTI and FICO scores as of time of origination

22 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Selected 2023 Proxy Peers • Associated • Atlantic Union • BankUnited • Commerce • Community Bank System • FB Financial • First Busey • First Financial (OH) • F.N.B. • Fulton • Independent • Northwest • Old National • Pinnacle • Sandy Spring • United Community • WSFS Note: Excludes the following banks due to lack of available disclosure – Ameris, Axos, Eastern, First Merchants, Provident, Silvergate (removed following its March 8, 2023 announcement that it would wind down operations and liquidate the bank), Towne, United Bancshares, WesBanco

23 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Robust Sources of Liquidity 1. Includes CLOs Liquidity Sources ($000's) 3Q 23 2Q 23 1Q 23 4Q 22 3Q 22 YOY Change Cash and Cash Equivalents $3,419,974 $3,155,224 $2,046,685 $455,807 $404,465 $3,015,509 FHLB Available Borrowing Capacity $1,253,609 $835,464 $860,578 $2,265,499 $2,999,524 ($1,745,915) FRB Available Borrowing Capacity $5,013,377 $5,126,390 $6,516,922 $2,510,189 $2,557,704 $2,455,673 Investments (MV AFS + HTM) $0 US Gov't & Agency Debt $0 $0 $0 $0 $0 $0 Agency & Non-Agency MBS & CMO $1,780,267 $1,799,406 $1,858,846 $1,811,633 $1,844,043 ($63,776) Municipals $0 $0 $0 $0 $7,351 ($7,351) Corporates $578,897 $579,753 $586,795 $595,253 $532,655 $46,242 ABS (1) $1,565,935 $1,677,341 $1,324,912 $1,394,388 $1,421,075 $144,860 Other AFS $26,479 $26,698 $26,710 $26,485 $24,864 $1,614 Less: Pledged Securities HTM & AFS ($1,903,888) ($1,972,713) ($2,019,311) ($16,749) ($17,464) ($1,886,424) Net Unpledged Securities $2,047,690 $2,110,485 $1,777,952 $3,811,010 $3,812,525 ($1,764,835) $11,734,651 $11,227,562 $11,202,137 $9,042,505 $9,774,219 $1,960,432

24 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Note: 1. Utilized Moody’s September 2023 baseline and adverse forecast scenario with qualitative adjustments for Q3’23 provision 2. Excludes loans to mortgage companies reported at fair value, loans held for sale and PPP loans 3. Non-GAAP measure, refer to appendix for reconciliation Allowance for Credit Losses for Loans and Leases ($ in thousands) September 30, 2023 Amortized Cost2 Allowance for Credit Losses Lifetime Loss Rate1 Loans and Leases Receivable: Commercial: Commercial and Industrial, including Specialty Lending $ 6,617,508 $ 24,986 0.38% Multifamily 2,130,213 15,870 0.74% Commercial Real Estate Owner Occupied 794,815 10,363 1.30% Commercial Real Estate Non-Owner Occupied 1,178,203 15,819 1.34% Construction 252,588 3,130 1.24% Total Commercial Loans and Leases Receivable $ 10,973,327 $ 70,168 0.64% Consumer: Residential Real Estate $ 483,133 $ 6,802 1.41% Manufacturing Housing 40,129 4,080 10.17% Installment 966,896 58,163 6.02% Total Consumer Loans Receivable $ 1,490,158 $ 69,045 4.63% Total Loans and Leases Receivable $ 12,463,485 $ 139,213 1.12%3

25 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our core results of operations and financial condition relative to other financial institutions. These non-GAAP financial measures are frequently used by securities analysts, investors, and other interested parties in the evaluation of companies in Customers' industry. These non-GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our ongoing financial results, which we believe enhance an overall understanding of our performance and increases comparability of our period to period results. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. The non-GAAP measures presented are not necessarily comparable to non-GAAP measures that may be presented by other financial institutions. Although non-GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP. The following tables present reconciliations of GAAP to non-GAAP measures disclosed within this document. Reconciliation of Non-GAAP Measures - Unaudited

26 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Earnings - Customers Bancorp Q3 2023 Q2 2023 Q1 2023 Q4 2022 Q3 2022 ($ in thousands, except per share data) USD Per share USD Per share USD Per share USD Per share USD Per share GAAP net income to common shareholders $ 82,953 $ 2.58 $ 44,007 $ 1.39 $ 50,265 $ 1.55 $ 25,623 $ 0.77 $ 61,364 $ 1.85 Reconciling items (after tax): Severance expense — — 141 0.00 637 0.02 — — 1,058 0.03 Impairments on fixed assets and leases — — 12 0.00 86 0.00 — 0.00 126 0.00 Loss on sale of consumer installment loans — — — — — — — — 18,221 0.55 Loss on sale of capital call lines of credit — — 3,914 0.12 — — — — — — (Gains) losses on investment securities 492 0.02 49 0.00 (49) (0.00) 13,543 0.41 1,859 0.06 Derivative credit valuation adjustment (151) — (101) (0.00) 204 0.01 202 0.01 (358) (0.01) Tax on surrender of bank-owned life insurance policies — — 4,141 0.13 — — — — — — Core earnings $ 83,294 $ 2.59 $ 52,163 $ 1.65 $ 51,143 $ 1.58 $ 39,368 $ 1.19 $ 82,270 $ 2.48

27 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Return on Average Assets - Customers Bancorp ($ in thousands) Q3 2023 Q2 2023 Q1 2023 Q4 2022 Q3 2022 GAAP net income $ 86,756 $ 47,574 $ 53,721 $ 28,711 $ 63,912 Reconciling items (after tax): Severance expense — 141 637 — 1,058 Impairments on fixed assets and leases — 12 86 — 126 Loss on sale of consumer installment loans — — — — 18,221 Loss on sale of capital call lines of credit — 3,914 — — — (Gains) losses on investment securities 492 49 (49) 13,543 1,859 Derivative credit valuation adjustment (151) (101) 204 202 (358) Tax on surrender of bank-owned life insurance policies — 4,141 — — — Core net income $ 87,097 $ 55,730 $ 54,599 $ 42,456 $ 84,818 Average total assets $ 21,978,010 $ 21,654,735 $ 21,052,920 $ 20,717,362 $ 20,514,366 Core return on average assets 1.57 % 1.03 % 1.05 % 0.81 % 1.64 %

28 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core Return on Average Common Equity - Customers Bancorp ($ in thousands) Q3 2023 Q2 2023 Q1 2023 Q4 2022 Q3 2022 GAAP net income to common shareholders $ 82,953 $ 44,007 $ 50,265 $ 25,623 $ 61,364 Reconciling items (after tax): Severance expense — 141 637 — 1,058 Impairments on fixed assets and leases — 12 86 — 126 Loss on sale of consumer installment loans — — — — 18,221 Loss on sale of capital call lines of credit — 3,914 — — — (Gains) losses on investment securities 492 49 (49) 13,543 1,859 Derivative credit valuation adjustment (151) (101) 204 202 (358) Tax on surrender of bank-owned life insurance policies — 4,141 — — — Core earnings $ 83,294 $ 52,163 $ 51,143 $ 39,368 $ 82,270 Average total common shareholders' equity $ 1,373,244 $ 1,335,408 $ 1,273,780 $ 1,263,190 $ 1,259,711 Core return on average common equity 24.06 % 15.67 % 16.28 % 12.36 % 25.91 %

29 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Adjusted Net Income and Adjusted ROAA - Pre-Tax Pre- Provision - Customers Bancorp ($ in thousands, except per share data) Q3 2023 Q2 2023 Q1 2023 Q4 2022 Q3 2022 GAAP net income $ 86,756 $ 47,574 $ 53,721 $ 28,711 $ 63,912 Reconciling items: Income tax expense 23,470 20,768 14,563 7,136 17,899 Provision (benefit) for credit losses 17,856 23,629 19,603 28,216 (7,994) Provision (benefit) for credit losses on unfunded commitments 48 (304) 280 153 254 Severance expense — 182 809 — 1,363 Impairments on fixed assets and leases — 15 109 — 162 Loss on sale of consumer installment loans — — — — 23,465 Loss on sale of capital call lines of credit — 5,037 — — — (Gains) losses on investment securities 626 62 (62) 16,909 2,394 Derivative credit valuation adjustment (192) (130) 259 252 (461) Adjusted net income - pre-tax pre-provision $ 128,564 $ 96,833 $ 89,282 $ 81,377 $ 100,994 Average total assets $ 21,978,010 $ 21,654,735 $ 21,052,920 $ 20,717,362 $ 20,514,366 Adjusted ROAA - pre-tax pre-provision 2.32 % 1.79 % 1.72 % 1.56 % 1.95 %

30 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Core non-interest expense to average assets- Customers Bancorp ($ in thousands) Q3 2023 Q2 2023 Q1 2023 Q4 2022 Q3 2022 GAAP non-interest expense $ 89,466 $ 89,297 $ 80,133 $ 78,419 $ 76,198 Severance expense — (182) (809) — (1,363) Impairments on fixed assets and leases — (15) (109) — (162) Core non-interest expense $ 89,466 $ 89,100 $ 79,215 $ 78,419 $ 74,673 Average total assets $ 21,978,010 $ 21,654,735 $ 21,052,920 $ 20,717,362 $ 20,514,366 Core non-interest Expense to average assets 1.62 % 1.65 % 1.53 % 1.50 % 1.44 %

31 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible Common Equity to Tangible Assets – Customers Bancorp ($ in thousands) Q3 2023 Q2 2023 Q1 2023 Q4 2022 Q3 2022 GAAP total shareholders' equity $ 1,561,607 $ 1,456,652 $ 1,421,020 $ 1,402,961 $ 1,386,931 Reconciling items: Preferred stock (137,794) (137,794) (137,794) (137,794) (137,794) Goodwill and other intangibles (3,629) (3,629) (3,629) (3,629) (3,629) Tangible common equity $ 1,420,184 $ 1,315,229 $ 1,279,597 $ 1,261,538 $ 1,245,508 GAAP Total assets $ 21,857,152 $ 22,028,565 $ 21,751,614 $ 20,896,112 $ 20,367,621 Reconciling items: Goodwill and other intangibles (3,629) (3,629) (3,629) (3,629) (3,629) Tangible assets $ 21,853,523 $ 22,024,936 $ 21,747,985 $ 20,892,483 $ 20,363,992 Tangible common equity to tangible assets 6.5 % 6.0 % 5.9 % 6.0 % 6.1 %

32 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Tangible Book Value per Common Share - Customers Bancorp ($ in thousands except per share data) Q3 2023 Q4 2022 Q4 2021 Q4 2020 Q4 2019 Q4 2018 GAAP total shareholders' equity $ 1,561,607 $ 1,402,961 $ 1,366,217 $ 1,117,086 $ 1,052,795 $ 956,816 Reconciling Items: Preferred stock (137,794) (137,794) (137,794) (217,471) (217,471) (217,471) Goodwill and other intangibles (3,629) (3,629) (3,736) (14,298) (15,195) (16,499) Tangible common equity $ 1,420,184 $ 1,261,538 $ 1,224,687 $ 885,317 $ 820,129 $ 722,846 Common shares outstanding 31,311,254 32,373,697 32,913,267 31,705,088 31,336,791 31,003,028 Tangible book value per common share $ 45.36 $ 38.97 $ 37.21 $ 27.92 $ 26.17 $ 23.32 Tangible Book Value per Common Share - Customers Bancorp ($ in thousands except per share data) Q3 2023 Q2 2023 Q1 2023 Q4 2022 Q3 2022 GAAP total shareholders' equity $ 1,561,607 $ 1,456,652 $ 1,421,020 $ 1,402,961 $ 1,386,931 Reconciling Items: Preferred stock (137,794) (137,794) (137,794) (137,794) (137,794) Goodwill and other intangibles (3,629) (3,629) (3,629) (3,629) (3,629) Tangible common equity $ 1,420,184 $ 1,315,229 $ 1,279,597 $ 1,261,538 $ 1,245,508 Common shares outstanding 31,311,254 31,282,318 31,239,750 32,373,697 32,475,502 Tangible book value per common share $ 45.36 $ 42.04 $ 40.96 $ 38.97 $ 38.35

33 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Total loans and leases, excluding PPP and Consumer HFS - Customers Bancorp ($ in thousands) Q3 2023 Q2 2023 Q1 2023 Q4 2022 Q3 2022 Total loans and leases $ 13,713,482 $ 13,910,907 $ 15,063,034 $ 15,794,671 $ 15,336,688 PPP loans (137,063) (188,763) (246,258) (998,153) (1,154,632) Consumer HFS (150,368) (78,108) (404,006) (324,233) (1,116) Total loans and leases, excluding PPP and Consumer HFS $ 13,426,051 $ 13,644,036 $ 14,412,770 $ 14,472,285 $ 14,180,940 Total loans and leases, excluding Consumer HFS - Customers Bancorp ($ in thousands) Q3 2023 Q2 2023 Q1 2023 Q4 2022 Q3 2022 Total loans and leases $ 13,713,482 $ 13,910,907 $ 15,063,034 $ 15,794,671 $ 15,336,688 Consumer HFS (150,368) (78,108) (404,006) (324,233) (1,116) Total loans and leases, excluding Consumer HFS $ 13,563,114 $ 13,832,799 $ 14,659,028 $ 15,470,438 $ 15,335,572

34 © 2023 C U STO M ERS BA N C O RP, IN C . / A LL RIG H TS RESERV ED Let’s take on tomorrow. Reconciliation of Non-GAAP Measures – Unaudited (Contd.) Coverage of credit loss reserves for loans and leases HFI, excluding PPP - Customers Bancorp ($ in thousands) Q3 2023 Q2 2023 Q1 2023 Q4 2022 Q3 2022 Loans and leases receivable $ 12,600,548 $ 12,826,531 $ 13,391,610 $ 14,143,047 $ 13,762,374 PPP loans (137,063) (188,763) (246,258) (998,153) (1,154,632) Loans and leases held for investment, excluding PPP $ 12,463,485 $ 12,637,768 $ 13,145,352 $ 13,144,894 $ 12,607,742 Allowance for credit losses on loans and leases $ 139,213 $ 139,656 $ 130,281 $ 130,924 $ 130,197 Coverage of credit loss reserves for loans and leases held for investment, excluding PPP 1.12 % 1.11 % 0.99 % 1.00 % 1.03 %

Document and Entity Information	Oct. 26, 2023
Entity Information [Line Items]
Amendment Flag	false
Entity Incorporation, State or Country Code	PA
Document Type	8-K
Document Period End Date	Oct. 26, 2023
Entity Registrant Name	Customers Bancorp, Inc.
Entity File Number	001-35542
Entity Tax Identification Number	27-2290659
Entity Address, Address Line One	701 Reading Avenue
Entity Address, City or Town	West Reading
Entity Address, State or Province	PA
Entity Address, Postal Zip Code	19611
City Area Code	610
Local Phone Number	933-2000
Written Communications	false
Soliciting Material	false
Pre-commencement Tender Offer	false
Pre-commencement Issuer Tender Offer	false
Entity Emerging Growth Company	false
Entity Central Index Key	0001488813
Voting Common Stock, par value $1.00 per share \| New York Stock Exchange
Entity Information [Line Items]
Title of 12(b) Security	Voting Common Stock, par value $1.00 per share
Trading Symbol	CUBI
Security Exchange Name	NYSE
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series E, par value $1.00 per share \| New York Stock Exchange
Entity Information [Line Items]
Title of 12(b) Security	Fixed-to-Floating Rate Non-Cumulative PerpetualPreferred Stock, Series E, par value $1.00 per share
Trading Symbol	CUBI/PE
Security Exchange Name	NYSE
Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series F, par value $1.00 per share \| New York Stock Exchange
Entity Information [Line Items]
Title of 12(b) Security	Fixed-to-Floating Rate Non-Cumulative PerpetualPreferred Stock, Series F, par value $1.00 per share
Trading Symbol	CUBI/PF
Security Exchange Name	NYSE
Subordinated Debt [Member] \| New York Stock Exchange
Entity Information [Line Items]
Title of 12(b) Security	5.375% Subordinated Notes due 2034
Trading Symbol	CUBB
Security Exchange Name	NYSE

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