NEW YORK, Dec. 20, 2021 /PRNewswire/ -- Everest Group, a
leading research firm, has named Genpact (NYSE: G), a global
professional services firm focused on delivering digital
transformation, a Leader in its Banking Operations — Services
PEAK Matrix® Assessment 2022.
With the pandemic's ongoing disruption of the banking industry,
many financial institutions are focusing on how to become
future-ready, agile, and resilient to manage volume fluctuations
and staff shortages. These institutions are now actively pursuing
solutions embedding robotic process automation, artificial
intelligence, advanced analytics, and machine learning to transform
their operations. Fintechs have also emerged as a key constituent
looking for transformative solutions, especially within the
financial crime and compliance management and advisory fronts.
As a result, Everest Group recognizes the need for providers
that offer business-process-as-a-service (BPaaS)-led transformative
solutions, combined with industry expertise and an advisory-led
approach. Additionally, Everest also highlights that leading
digital transformation companies should augment their capabilities
by actively leveraging partnership ecosystems and engaging in
strategic acquisitions to help speed time-to-market for their
offerings.
The Everest Group Banking Operations - Services PEAK Matrix is a
proprietary framework used to assess market impact and overall
vision and capabilities of banking operations service providers.
The report evaluated 31 companies in areas such as market adoption,
portfolio mix, value delivered, vision and strategy, scope of
services offered, innovation and investments, and delivery
footprint.
"Banks are walking a tightrope trying to balance between
regulatory compliance, costs, and operational efficiency amidst
intensifying competition from non-banks and shifting consumer
preferences," said Manu Aggarwal,
Partner, Everest Group. "Genpact with its global client
portfolio and operational expertise across both retail and
commercial banking segments, coupled with continued investments to
enhance its customer-centric solutioning, technology, and risk
offerings, is well equipped to enable its clients to become
future-ready. As such, it has been recognized as a Leader in
Everest Group's Banking Operations PEAK Matrix Assessment
2022."
The report highlights Genpact's strong focus in areas such as
customer experience transformation from the acquisitions of
Something Digital and Rightpoint as well as strength in
financial crime risk and compliance management space backed by
riskCanvas.
"The pandemic accelerated the need to digitize financial
services. Financial institutions are looking to partner with
service providers that can provide strategic support in the form of
proactive guidance on industry best practices, customer experience
design, and more efficient transformative models," said BK
Kalra, global head of banking and capital markets,
Genpact. "Our advisory, data and digital capabilities,
ecosystem of partners, deep analytical and operational expertise,
which enables real-time benchmarks, positions us well to transform
and digitize front to back banking operations."
Genpact has been positioned as a Leader in this important
assessment for four consecutive years.
For more information, learn about Genpact'sconsumer banking,
commercial banking, and financial crime risk
management capabilities, and read the custom version of the
Everest Group report.
About Genpact
Genpact (NYSE: G) is a global professional services firm that
makes business transformation real. Led by our purpose -- the
relentless pursuit of a world that works better for people -- we
drive digital-led innovation and digitally enabled intelligent
operations for our clients. Guided by our experience reinventing
and running thousands of processes for hundreds of clients, many of
them Global Fortune 500 companies, we drive real-world
transformation at scale. We think with design, dream in digital,
and solve problems with data and analytics. Combining our expertise
in end-to-end operations and our AI-based platform, Genpact Cora,
we focus on the details – all 100,000+ of us. From New York to New
Delhi, and more than 30 countries in between, we connect
every dot, reimagine every process, and reinvent the ways companies
work. We know that reimagining each step from start to finish
creates better business outcomes. Whatever it is, we'll be there
with you – accelerating digital transformation to create bold,
lasting results – because transformation happens here. Get to
know us at Genpact.com and
on LinkedIn, Twitter, YouTube,
and Facebook.
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MEDIA CONTACT:
Sarah Joyce
+1 (626) 379-9829
sarah.joyce@genpact.com
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