Pitney Bowes and PackageHub© Launch National ‘No-Box/No-Label’ Returns Drop-off Network
January 03 2024 - 8:00AM
Business Wire
Fast-expanding network of locations across US
now offers the convenient returns service at no additional cost,
just in time for returns season; hundreds of additional locations
launching in coming months.
Pitney Bowes (NYSE:PBI), a global shipping and mailing company
that provides technology, logistics, and financial services, today
announced along with PackageHub, the second-largest franchise
system of retail shipping stores in the U.S., the launch of a
returns drop-off network that will enable no-box and no-label
returns at nearly 1,000 convenient locations, with hundreds more
launching soon, across the country—at no additional cost to
retailers or consumers. Ecommerce brands who already use Pitney
Bowes returns service and its platform partners will immediately
have access to the drop-off network, with no additional integration
required. This launch augments the existing network of 30,000
postal locations where currently Pitney Bowes offers no-label
returns.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20240103008525/en/
~50% of US population is within 10 miles
of a new drop-off network location, with hundreds of new locations
launching in the coming months. (Graphic: Business Wire)
“Ecommerce returns are among the fastest-growing costs for
retailers—costs that are sure to increase given the historic levels
of online shopping we’ve seen this holiday,” said Gregg Zegras, EVP
and President, Global Ecommerce at Pitney Bowes. “We have the
longest-standing ecommerce returns service in the industry—and now,
with the launch of this network with our partner, PackageHub, we
have access to their network of premium drop-off locations across
the US, making this the most comprehensive returns service, capable
of lowering the cost of returns while simultaneously improving the
consumer experience.”
“By aligning with Pitney Bowes, we are poised to deliver a
premium returns experience to both merchants and consumers through
PackageHub Returns, ensuring a mutually beneficial outcome,” said
Brandon Gale, CEO of PackageHub. “The Pitney Bowes’ returns
approach seamlessly complements our strategic vision, and we
eagerly welcome them in the PackageHub family. We believe this
partnership offers an incredible value-add to our ever-increasing
network of PackageHub store owners.”
New returns drop-off network a win-win for retailers and
consumers
- Reduced Exceptions during Processing No-label returns using a
QR code have shown up to 30% reduction in exceptions versus
packages labeled by consumers. Every exception can streamline the
return processing costs for the retailer and expedite customer
refunds.
- Reduction of Fraud No-box returns reduce the likelihood of
incorrect or invalid items being returned—often a tactic employed
by fraudsters. According to Pitney Bowes most recent BOXpoll
retailer survey almost 40% of online retailers say that returns
fraud is one of their top challenges.
- Increased consumer convenience With the growth of online
shopping since the COVID pandemic, consumers increasingly see
returns drop-off locations as a convenience, especially for the
nearly one-third of consumers who do not have a place to securely
leave packages at home for carrier pickup.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company
that provides technology, logistics, and financial services to more
than 90 percent of the Fortune 500. Small business, retail,
enterprise, and government clients around the world rely on Pitney
Bowes to reduce the complexity of sending mail and parcels. For the
latest news, corporate announcements and financial results visit
https://www.pitneybowes.com/us/newsroom.html. For additional
information visit Pitney Bowes at www.pitneybowes.com.
About PackageHub Business Centers©
Established in 2019, PackageHub Business Centers has rapidly
grown into the second-largest franchise system of retail shipping
stores and business centers in the United States. Boasting an
expansive network of nearly 1,000 locations nationwide and growing,
PackageHub stands as a testament to innovation within
non-traditional franchise models. Comprised of independent retail
shipping store owners, the national store network is dedicated to
delivering fast and friendly mail and parcel services, providing
outstanding service and convenience in neighborhoods across
America. For more information, visit www.PackageHub.net.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240103008525/en/
Marifer Rodriguez Pitney Bowes W 203 351 7416 M 203 940 3718
marifer.rodriguez@pb.com
Pitney Bowes (NYSE:PBI)
Historical Stock Chart
From Apr 2024 to May 2024
Pitney Bowes (NYSE:PBI)
Historical Stock Chart
From May 2023 to May 2024