TELUS International (NYSE and TSX: TIXT), a leading digital
customer experience (CX) innovator that designs, builds and
delivers next-generation solutions, including artificial
intelligence (AI) and content moderation, for global and disruptive
brands, today announced a strategic partnership with Local Measure,
a global tech company pioneering the future of customer service
technology. The partnership serves to design, build and deliver
more intuitive, personalized, secure and scalable customer
experiences on Amazon Connect.
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“As we progress our focused efforts to establish TELUS
International as the AI-fueled CX partner of choice, our team
continues to execute upon our successful growth strategy by
building homegrown tech platforms and solutions, acquiring
complementary capabilities and skills, and establishing
partnerships with innovative and emerging tech companies to benefit
from their niche expertise and increase our speed to market with
high-demand, competitive offerings to better serve our clients,”
said Tobias Dengel, President, WillowTree, a TELUS International
Company. “Our partnership with Local Measure and the addition of
its Engage platform to our robust Fuel iX suite underscores our
commitment to providing clients with more choices and greater
flexibility in how they design, build, deliver and transform
dynamic end-to-end CX experiences in order to maintain a
competitive edge.”
Local Measure's Engage platform leverages the power of AWS,
Amazon Bedrock and GenAI, and seamlessly integrates with Amazon
Connect. It combines voice and digital communication channels and
offers advanced features that significantly increase efficiency
including automatic message drafting, automatic form filling,
next-best-action recommendations, chatbots, skills-based routing,
and real-time translation. Engage supports voice, and asynchronous
messaging via email, Facebook Messenger, WhatsApp, LINE, and direct
messaging on Instagram. Its human-centric design and
single-pane-of-glass view enhance team productivity while
delivering personalized customer service interactions. Moreover,
Engage generates valuable insights and actionable business
intelligence, safeguarding customer data throughout the
process.
“It has become increasingly critical for digital customer
experience providers to engage the right technology partners in
order to not only meet, but stay ahead of evolving consumer
behaviors and cater to the new ways clients want to do business.
This includes embracing consumers’ widespread shift to working and
socializing on digital messaging platforms, and offering clients
options such as flexible and transparent pay per use pricing models
to optimize budgets and off-the-shelf integrations that address
their desire to reduce complexity,” said Monty Hamilton, Senior
Vice President, TELUS International. “TELUS International’s
thoughtful and holistic approach to welcoming unique and
progressive companies like Local Measure into our partner ecosystem
and channel strategy serve to propel our growth in emerging and
fast-growing segments of the CX market whilst broadening our GenAI
offering. These partnerships also serve to amplify our existing
vendor-agnostic stance, which we believe empowers our clients to
optimize their existing technology investments and make
better-informed decisions, ultimately leading to better outcomes
and long-term success.”
Jonathan Barouch, CEO and Founder of Local Measure, said of the
announcement, “We’re excited to partner with TELUS International to
help our joint customers reimagine the future of customer
experience. A future that is intuitive, frictionless and proactive.
We’ve been impressed by the capabilities at TELUS International to
deliver powerful CX outcomes. Leveraging our Strategic
Collaboration Agreement with Amazon Web Services and the breadth
and reach of TELUS International we see an exciting future for this
partnership.”
TELUS International’s Fuel iX drives value for clients by
providing end-to-end, next gen CX solutions fueled by GenAI. Its
suite of services and capabilities include digital consulting, data
analytics, self-service applications, and AI-enabled platform
integration. With Fuel iX, TELUS International is helping its
global clients meet their critical CX business needs faster and
more strategically than ever before. Speak with a TELUS
International expert today.
About TELUS International
TELUS International (NYSE & TSX: TIXT) designs, builds and
delivers next-generation digital solutions to enhance the customer
experience (CX) for global and disruptive brands. The company’s
services support the full lifecycle of its clients’ digital
transformation journeys, enabling them to more quickly embrace
next-generation digital technologies to deliver better business
outcomes. TELUS International’s integrated solutions span digital
strategy, innovation, consulting and design, IT lifecycle including
managed solutions, intelligent automation and end-to-end AI data
solutions including computer vision capabilities, as well as
omnichannel CX and trust and safety solutions including content
moderation. Fueling all stages of company growth, TELUS
International partners with brands across high growth industry
verticals, including tech and games, communications and media,
eCommerce and fintech, healthcare, and travel and hospitality.
TELUS International’s unique caring culture promotes diversity
and inclusivity through its policies, team member resource groups
and workshops, and equal employment opportunity hiring practices
across the regions where it operates. The company is building
stronger communities and helping those in need through large-scale
volunteer events that have positively impacted the lives of more
than 150,000 citizens around the world and through its five TELUS
International Community Boards that have provided $5.6 million in
funding to grassroots charitable organizations since 2015. Learn
more at: www.telusinternational.com.
About Local Measure
Local Measure is pioneering the future of customer service
technology and empowers organizations to deliver proactive customer
experiences that are intuitive and secure. With a team across
Oceania, Asia Pacific, North America, Europe, and Africa, Local
Measure's clientele includes the world's largest travel,
hospitality, retail, financial services, and telecommunications
businesses.
Engage is a pre-built, intelligent contact center platform that
transforms customer service. Engage combines voice and digital
communication channels to improve operational efficiency and
deliver valuable insights. The platform uses Generative AI to
enhance customer service interactions and create personalized
experiences that cater to the changing needs of businesses and
their customers.
Awards won include Best New Technology Solution at the ICMI
Awards, AWS Software Partner of The Year, and AWS Marketplace-APJ
Partner of the Year.
For more information about Local Measure and its innovative
customer service solutions, please visit the website at
www.localmeasure.com and follow us on LinkedIn.
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version on businesswire.com: https://www.businesswire.com/news/home/20240304213256/en/
TELUS International Investor Relations Jason Mayr (604)
695-3455 ir@telusinternational.com
TELUS International Media Relations Ali Wilson (604)
328-7093 media.relations@telusinternational.com
Local Measure Media Relations Sheila Walthoe
sheila@localmeasure.com
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