UPDATE:Hotels Waiving Cancellation Fees For Guests In Mexico
April 27 2009 - 6:17PM
Dow Jones News
Major hotel companies are waiving cancellation fees for guests
who planned to stay at their hotels in Mexico in response to the
swine-flu crisis.
Starwood Hotels & Resorts Worldwide Inc. (HOT),
InterContinental Hotels Group PLC (IHG) and Global Hyatt Corp. all
said they will waive cancellation fees for arrivals in Mexico. The
lodging chains haven't received any reports of swine-flu contagion
at their properties.
Carolyn Hergert, an InterContinental Hotels spokeswoman, said
the company will waive fees for guests in the U.S and Canada "on a
case-by-case basis," and noted that the company has seen a rise in
cancellations at Mexican properties.
The Centers for Disease Control and Prevention issued a travel
advisory Monday recommending that Americans avoid all nonessential
travel to Mexico, where the outbreak was first seen. The death toll
in Mexico's influenza outbreak has risen to 149, with 20 being
confirmed as swine flu, of about 2,000 possible cases. Meanwhile,
the number of human cases of swine flu in the U.S. has risen to 40,
but there have been no fatalities.
"At this time, we have seen no material cancellations as we
continue to closely monitor the travel situation," Starwood said in
a statement.
The mounting health crisis couldn't have come at a worse time
for the recession-battered lodging industry, which is grappling
with steep declines in consumer spending. The swine-flu concerns
fueled a sell-off in hotel stocks Monday as Marriott International
Inc. (MAR) fell 5.1% to $21.17 and Starwood dropped 11% to
$18.55.
"Certainly it's bad timing ... (for) an industry that's already
getting hurt," said Smedes Rose, an analyst at Keefe Bruyette &
Woods.
Rose said it's too early to gauge how severely swine flu will
impact the hotel industry given uncertainty about how widespread
the virus will reach. He noted that the SARS epidemic in 2003 had a
big impact on revpar, or revenue per available room - the key
performance measurement in the hotel industry.
-By A.D. Pruitt, Dow Jones Newswires; 201-938-2269;
angela.pruitt@dowjones.com