TD wins in two award categories for TD Invent
and TD Immersive Learning
TORONTO, Jan. 15,
2025 /CNW/ - For the fourth consecutive year, TD Bank
Group (TD) has been recognized by the Business Intelligence Group
(BIG) through the 2025 BIG Innovation Awards, for providing
immersive and inclusive experiences and driving forward-focused
enterprise innovation. The annual awards program recognizes the
people, organizations and ideas changing how we experience the
world.
TD was recognized in both the Organization and Product
categories at this year's 2025 BIG Innovation Awards. TD Invent,
the Bank's enterprise approach to innovation, won in the
Organization category and TD Immersive Learning, a virtual reality
(VR) training program for branch colleagues, was recognized in the
Product category.
TD Invent is a shared mindset driving an innovation culture
through which the 95,000+ TD colleagues are empowered to innovate
with purpose. It is the shared approach at the core of the Bank's
ability to transform by creating new business models, processes,
and offerings in response to rapidly changing customer preferences,
emerging technologies and disrupters. This innovation culture
mindset allows colleagues to own innovation as part of their
day-to-day work with the primary goal of helping to create
customer-centric experiences through incremental improvements as
well as introducing brand new ideas.
iD8, a colleague ideation program, allows the Bank to
crowdsource ideas from colleagues. iD8 recently celebrated its
fifth anniversary and reached more than 100,000 ideas submitted by
colleagues; of those, 10,000 have been implemented. TD employees
have also been named inventors on 1,600 patents filed since
2019.
One of the recent innovations driven by the TD Invent approach
is the TD Immersive Learning program which explores the use of
virtual reality (VR) training to enhance customer service training
for branch colleagues. The program, the first of its kind to be
launched across Canada and the
U.S., was introduced to elevate TD customer service and employee
development, aligning with its strategic vision of human-centered
innovation, while creating a safe space for colleagues to learn and
build confidence. Using virtual reality headsets, TD colleagues
simulated everyday customer interactions in branch settings and
learned how to solve them in a meaningful, personalized and
empathetic manner. Colleague results from the pilot were strong
with 92% of colleagues retaining the information learned, and 80%
having felt that VR training was more effective than traditional
methods.
"We're proud to be recognized by the Business Intelligence Group
for our work in helping to shape the future of banking at TD," said
Imran Khan, Head of Enterprise
Innovation and Design. "Through the TD Invent approach, we continue
to embed innovation across the Bank to deliver more personalized,
connected experiences to help our customers live their lives. Our
goal at TD is always to find the better way, adapting and
reinventing ourselves to add value for our customers and to
innovate with purpose to help meet the needs of the diverse
communities we serve."
About TD Bank Group
The Toronto-Dominion Bank and its
subsidiaries are collectively known as TD Bank Group ("TD" or the
"Bank"). TD is the sixth largest bank in North America by assets and serves over 27.9
million customers in four key businesses operating in a number of
locations in financial centres around the globe: Canadian Personal
and Commercial Banking, including TD Canada Trust and TD Auto
Finance Canada; U.S. Retail, including TD Bank, America's Most
Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an
investment in The Charles Schwab Corporation; Wealth Management and
Insurance, including TD Wealth (Canada), TD Direct Investing, and TD
Insurance; and Wholesale Banking, including TD Securities and TD
Cowen. TD also ranks among the world's leading online financial
services firms, with more than 17 million active online and mobile
customers. TD had $2.06 trillion in
assets on October 31, 2024. The
Toronto-Dominion Bank trades under the symbol "TD" on the
Toronto and New York Stock
Exchanges.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of
recognizing true talent and superior performance in the business
world. Unlike other industry award programs, these programs are
judged by business executives having experience and knowledge. The
organization's proprietary and unique scoring system selectively
measures performance across multiple business domains and rewards
those companies whose achievements stand above those of their
peers.
SOURCE TD Bank Group
