Church & Crawford Orexis Solution Ready to Meet Market Demand
January 03 2011 - 1:12PM
Church & Crawford's (Pink Sheets:CCWF) Orexis Solution
application is a customer contact application platform for mobile
phones. Once downloaded it will allow users to navigate the
graphical user interface ("GUI") to select options for self-service
or to interact with the company via instant chat or voice. Church
& Crawford Orexis Solutions application provides for the first
time ever the ability to turn contact centres into revenue centres,
through the use of its advert engine, which provides real time,
multimedia adverts displayed on the GUI.
Church & Crawford Orexis Solutions application instantly
reduces costs in the areas of infrastructure, software and agent
salaries. The three key overheads for any operation. It can reduce
these costs by up to 60%, over a five year period, typically for a
medium size contact centre that could translate up to $50M+ USD
savings a year. By leveraging on data networks and cleverly
managing customer's interactions Church & Crawford Orexis
Solutions application drastically reduces the load on contact
centres and the requirement for voice enabled agents.
The solution is handset, platform and industry agnostic and can
be used for anyone for anything.
In addition, the platform allows companies to display
advertisements and with Gartner suggesting that the mobile
advertising market would be worth in the region of $14.6 Billion in
2011 (Global). Church & Crawford Orexis Solutions is the only
mobile solution that provides advertisers "User Focused Space",
i.e. complete and full attention of customer for up to 20 seconds
whilst they wait for an agent.
For the user there are no adoption barriers, in fact there is an
enhancement to the customer experience. Church & Crawford
Orexis Solutions enables customers to interact in a rich manner
through the use of the Church & Crawford Orexis Solutions
Graphical User Interface ("GUI"). Giving
the opportunity to chat to a customer agent up to 50x faster than
waiting to talk to one. Dramatically increasing customer
satisfaction and retention.
As Church & Crawford Orexis Solutions application is a
complete end-to-end solution it provides SME's with an affordable
contact centre solution alleviates the financial burden associated
with contact centres. With the use of agent chat sessions a SME can
provide a top quality customer experience without having to pay top
dollar.
The Church & Crawford Orexis Solutions solution is simple;
its simplicity is the corner stone of producing a true WIN, WIN
solution for companies and customers.
About Church & Crawford, Inc.
Church & Crawford is a provider of Mobile To Company
Integration (MTCI). Church & Crawford provides companies with
advanced Interactive Voice Response solutions by providing a
customized, feature rich application that simplifies call centre
needs.
To download a sample user application please visit
www.churchcrawford.com or contact Sei Ki at
info@churchandcrawford.com
Disclaimer for forward-looking statements for press
releases
This Press release includes forward-looking information and
statements that are subject to risks and uncertainties that could
cause actual results to differ. Such forward-looking information
and statements are based on current expectations, estimates and
projections about global economic conditions, the economic
conditions of the regions and industries that are major markets for
Church Crawford and its subsidiaries and affiliates lines of
business. These expectations, estimates and projections are
generally identifiable by statements containing words such as
"expects", "believes", "estimates" or similar expressions.
Important factors that could cause actual results to differ
materially from those expectations include, among others, economic
and market conditions in the geographic areas and industries that
are or will be major markets for Church Crawford businesses, oil
prices, market acceptance of new products and services, changes in
governmental regulations, interest rates, fluctuations in currency
exchange rates and such other factors as may be discussed from time
to time. Although Church Crawford believes that its expectations
and the information in this press release were based upon
reasonable assumptions at the time when they were made, it can give
no assurance that those expectations will be achieved or that the
actual results will be as set out in this press release. Neither
Church Crawford nor any other company within the Church Crawford
group is making any representation or warranty, expressed or
implied, as to the accuracy, reliability or completeness of the
information in the press release, and neither Church Crawford, any
other company within the Church Crawford group nor any of their
directors, officers or employees will have any liability to you or
any other persons resulting from your use of the information in the
press release.
Church Crawford undertakes no obligation to publicly update or
revise any forward-looking information or statements in the press
release.
CONTACT: Church & Crawford, Inc.
Seijin Ki
1-416-841-5414
info@churchandcrawford.com
www.churchcrawford.com
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