Service Back for about 12,600 Customers MARION, Ill., May 9 /PRNewswire/ -- The Ameren Illinois Utilities have made progress by restoring power to about 12,600 customers in the wake of what has been described as an "inland hurricane" that devastated portions of Southern Illinois on Friday. A force of more than 1,300 field and support personnel have been able to reduce the number of customer outages to about 56,200 at 5:00 p.m. today, down from a total of about 68,800 customer outages on Friday. The Ameren Illinois Utilities anticipate electrical service will be restored to nearly all customers by late Tuesday night. However, it is expected that isolated outages may persist into latter part of the week as customers make repairs to their facilities, such as the meter base, weatherhead or point of attachment. The unusually violent spring storm caused extensive property damage in Southern Illinois. High winds knocked down hundreds of Ameren Illinois Utilities (AIU) utility poles, downed electric lines, slammed trees into transmission lines and damaged electrical equipment in Franklin, Gallatin, Jackson, Johnson, Perry, Saline, Union and Williamson counties. "Safety continues to be our major concern," said Ron Pate, AIU vice president of Regional Operations. "There are downed power lines throughout the area. It is imperative that people stay away from downed lines and to always call us or '911' if you see downed lines. It is especially dangerous to go outdoors when it is dark because you will not be able to see a downed power line that may still be energized and dangerous. Avoid brush, shrubs and fallen trees that may hide downed lines." To report downed power lines or other problems, customers should call the Ameren Illinois Utilities: 1-888-672-5252 (AmerenCILCO), 1-888-789-2477 (AmerenCIPS) and 1-800-755-7000 (AmerenIP). Customers who do not have access to telephones may visit the temporary AIU Customer Service Center at the southwest entrance to Marion Mall close to the Sears. It will be open through Tuesday from 8:00 a.m. to 8:00 p.m. daily. According to the American Red Cross, storm shelters have been established at the Senior Center, 507 W. Main St., Marion; Herrin High School, 700 N. Tenth St., Herrin; Community Building, 406 S. Poplar St., Bush; Christopher Civic Center, 208 N. Thomas St., Christopher, and Our Saviors Lutheran, 700 S. University, Carbondale. For additional information, contact the Red Cross office at 665 N. Airport Rd., Murphysboro, at 1-618-988-1147. The massive electric service operation is being directed by the Ameren Illinois Utilities Emergency Operations Center. Current information on the electrical service restoration effort as well as safety advice and weather reports are available at IllinoisOutage.com. In addition to field and support personnel, the Ameren Illinois Utilities have deployed four Storm Trailers to the impacted area. The trailers are located at Murphysboro, Sparta and two in Marion. The Storm Trailers are mobile storerooms, stocked with the material field crews need to get the lights back on. The trailers can be moved to central staging sites to provide essential materials in the areas with the greatest damage. Residents who must repair customer-owned facilities, such as the meter base, weatherhead or point of attachment, should have this work performed by a professional electrical contractor. These repairs must be completed before service can be safely restored. Customers planning to use a portable generator must first open the main breaker or remove the main fuses before connecting the generator to the electrical systems. Failure to do this could seriously injure utility crews working on outside power lines, and/or it could cause damage to a neighbor's property or the customer's own equipment. Customers should never use a portable generator indoors, including in a home, garage, basement, shed or partially-enclosed area - even with ventilation because of the threat of deadly carbon monoxide poisoning. The Ameren Illinois Utilities (AmerenCIPS, AmerenCILCO, AmerenIP) have been providing safe, reliable energy delivery service for more than a century. The Ameren Illinois Utilities deliver energy to 1.2 million electric and 840,000 natural gas customers in more than 1,200 communities within a 43,700-square-mile service territory. SAFETY ADVICE: Ameren offers these tips for your safety and for coping with power outages: Check on the elderly. If you know an elderly person in your neighborhood that is without power, check on that person's health. Watch out for downed wires. If you see a fallen or sagging wire, assume that it is still energized and dangerous. Electric power lines can carry power even after being knocked to the ground. Stay away and warn others to do the same. Pull some plugs. Turn off or disconnect the refrigerator, freezer, television, air conditioner and other major appliances that would go on automatically when the power is restored. This precaution will avoid overloading a circuit when power comes back on - and the chance of a second interruption. After power is restored, turn them on one at a time. Flip a switch. Turn one or two light switches on so you will know when your service is restored. There are also some steps you can take during and after a storm to ensure the safety of your family, home and pets. Keep your food cold. Resist the urge to peek in on the refrigerator and freezer. Food will stay cold or frozen longer if the appliance stays closed. -- Use caution with your food. Check with your local health department and remember the rule, "When in doubt, throw it out!" The University of Illinois Extension Service says these foods should be discarded after four hours without power: -- Raw or cooked meat, poultry and seafood -- Milk, cream, yogurt and soft cheeses -- Cooked pasta and pasta salads -- Custard, chiffon and cheese pies -- Fresh eggs and egg substitutes -- Meat-topped pizza and lunch meats -- Casseroles, soups and stews -- Mayonnaise and tartar sauce -- Cookie dough These foods should be safe for a few days without power: -- Butter and margarine -- Fresh fruits and vegetables -- Opened jars of salad dressing, jelly, relish, taco sauce, barbecue sauce, mustard, ketchup and olives -- Hard and processed cheeses DATASOURCE: Ameren Illinois Utilities CONTACT: Ameren Illinois Utilities, +1-217-424-6400 Web Site: http://www.ameren.com/

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