TIDMDC.
RNS Number : 2376M
Dixons Carphone PLC
20 January 2021
20 January 2021
Trading Update for 10 weeks ended 9 January 2021
Continued strong online momentum despite Covid impact
-- Electricals like-for-like revenue +11%
o Highest growth in large screen TVs, smart tech, food
preparation, health & beauty and all areas of computing &
gaming
-- UK & Ireland Electricals like-for-like revenue +8%
o Online growth +121%
o Online market share +6%pts
-- International like-for-like revenue +14%: Nordics +19%, Greece (13)%
o Nordic online sales +97%, Greece online sales +366%
o Nordics: Double-digit growth and strong market share gains
o Greece: Performance impacted by national lockdown
-- UK & Ireland Mobile total revenue down (40)%
o Sales and cashflow in line with plan given UK standalone
Carphone Warehouse store closures last April
-- Transformation progress:
o Omnichannel : Group Electricals online sales +118%. ShopLive
24/7 live video shopping growing strongly
o Credit : UK Electricals credit customers grew to 1.4m
o Services : Nordic Customer Club grew to over 4.9m members and
50% of Black Friday week sales
o Mobile : Restructuring on track, new mobile offer to launch
this year
Alex Baldock, Group Chief Executive
"I'm so grateful to my colleagues. Thanks to their dedication
and adaptability in such a testing time, we've kept safely
providing vital technology to the public, keeping millions of
people connected, healthy, productive and entertained. And so we've
continued to trade strongly, both in the UK and Internationally,
while ensuring colleague and customer safety is paramount.
We're winning online, where we're the biggest and
fastest-growing specialist technology retailer in all our markets.
And even where stores have been closed, our work to bring the best
of digital and physical shopping to every customer has borne fruit
in such innovations as our 1-hour drive-thru Order & Collect
and ShopLive. Our flexible infrastructure and accelerating
transformation mean we've been able to react ever-faster to
changing trading restrictions, while building more lasting and
valuable customer relationships.
The outlook remains uncertain, and we're still far from our full
potential. But this strong performance makes us more confident than
ever that we're on the right path to create a world class business
for colleagues, customers, shareholders and society. "
Like-for-like revenue growth 10 Weeks to 9 January
------------------------------
UK & Ireland Electricals +8%
International +14%
- Nordics +19%
- Greece (13)%
------------------------------ ----------------------
Electricals +11%
------------------------------ ----------------------
Outlook
At present there are enforced closures of large parts of our
operations across the UK, Ireland and Denmark and there is no
certainty on when these will end. The business has proven that it
can deliver a strong trading performance irrespective of these
restrictions, and despite current store closures we expect to
deliver full year profits in line with market expectations. All
medium-term guidance remains as previously announced.
Investor and analyst call
There will be a conference call for investors and analysts at
11:00am GMT this morning.
Dial in details: +44 (0)330 336 9125. Confirmation code:
4456906
Next scheduled announcement
Dixons Carphone is scheduled to publish its Full Year results on
Wednesday 30 June 2021.
For further information
Assad Malic Group Strategy & Corporate Affairs Director +44 (0)7414 191044
Dan Homan Head of Investor Relations +44 (0)7400 401442
Amy Shields Director of External Communications +44 (0)7588 201442
Tim Danaher, Sam Chiene Brunswick Group +44 (0)207 4045959
========================= ============================================= ===================
Information on Dixons Carphone plc is available at
www.dixonscarphone.com
Follow us on Twitter: @dixonscarphone
Online share of business
Online share of business 10 weeks to 9 January 2021 10 weeks to 11 January 2020 YoY (%pts)
---------------------------
UK & Ireland Electricals 75% 37% +38%
International 32% 17% +15%
- Nordics 30% 19% +11%
- Greece 48% 8% +40%
--------------------------- --------------------------- --------------------------- ----------
Electricals 53% 27% +26%
--------------------------- --------------------------- --------------------------- ----------
Operational status by market
Country Trading restrictions in 10 weeks to 9 January Current operations
England
242 stores * National lockdown 5 November to 2 December; * Electrical stores categorised as 'non-essential'
non-essential retail stores closed
* All Currys PC World featuring Carphone Warehouse
* Tier 4 restrictions start to come into force from 20 stores open for zero contact Order & Collect and
December; non-essential retail stores closed returns and repairs, but closed for browsing
* National restrictions in place from 5 January, to be * Extensive hygiene and social distancing measures in
reviewed w/c 15 February place to make sites Covid-secure
* ShopLive and home delivery continue as usual
* Essential in-home services available with appropriate
safeguards
------------------------------------------------------------
Scotland
30 stores * Tier 4 restrictions in place in 11 local authority
areas from 20 November to 11 December
* Tier 4 restrictions in place on mainland Scotland
from 26 December; non-essential retail stores closed
* National restrictions in place from 5 January, until
at least 31 January
------------------------------------------------------------
Wales
19 stores * National 'firebreak' restrictions in place until 9
November; non-essential retail stores closed
* National restrictions in place from 24 December; to
be reviewed every three weeks; non-essential retail
stores closed
------------------------------------------------------------ ------------------------------------------------------------
Northern
Ireland * National 'circuit breaker' restrictions in place from * Electrical stores categorised as 'non-essential'
10 stores 27 November to 11 December; non-essential retail
stores closed, click and collect services permitted
* All Currys PC World featuring Carphone Warehouse
stores open for Order & Collect and returns and
* National restrictions in place from 26 December until repairs, but closed for browsing
6 February; to be reviewed w/c 21 January;
non-essential retail stores closed; click and collect
services not permitted * Extensive hygiene and social distancing measures in
place to make sites Covid-secure
* ShopLive and home delivery continue as usual
------------------------------------------------------------ ------------------------------------------------------------
Republic
of Ireland * National Level 5 restrictions in place until 30 * Electrical and telecommunication stores categorised
85 stores November as 'essential'
including
69
Carphone * National Level 5 restrictions from 24 December * The majority of stores open as usual with exception
Warehouse of gaming
standalone
stores
* Extensive hygiene and social distancing measures in
place to make sites Covid-secure
* ShopLive and home delivery continue as usual
------------------------------------------------------------ ------------------------------------------------------------
Dixons * All stores closed except those in Dublin and Oslo
Travel * Various restrictions depending on store location
33 stores (England, Wales, ROI, Northern Ireland, Scotland,
Oslo)
------------------------------------------------------------ ------------------------------------------------------------
Norway
154 stores * No restrictions * All colleagues wear face masks in the stores
including
68
franchise * Limiting number of visitors in many stores
------------------------------------------------------------ ------------------------------------------------------------
Sweden
172 stores * No restrictions * No restrictions but law allowing restrictions now
including passed
70
franchise
* Limiting visitors in all stores
------------------------------------------------------------ ------------------------------------------------------------
Denmark
38 stores * Shopping centres closed from 17 December * All stores closed until 8 February
* Stores closed from 25 December * Click & collect allowed
------------------------------------------------------------ ------------------------------------------------------------
Finland * All colleagues wear face masks in the stores
42 stores * No restrictions
including
20
franchise
------------------------------------------------------------ ------------------------------------------------------------
Greece
92 stores * Stores closed on 7 November, reopened on 14 December * Stores reopened on 18 January, except two stores in
including for collection only high risk areas
19
franchise
* Online delivery operating as usual
------------------------------------------------------------ ------------------------------------------------------------
About Dixons Carphone
Dixons Carphone plc is a leading omnichannel retailer of
technology products and services, operating through 931 stores and
16 websites in eight countries. We Help Everyone Enjoy Amazing
Technology, however they choose to shop with us.
We are the market leader in the UK & Ireland, throughout the
Nordics and in Greece, employing over 22,000 capable and committed
colleagues in the UK & Ireland and approximately 32,500
globally across the Group. Our full range of services and support
makes it easy for our customers to discover, choose, afford and
enjoy the right technology for them, throughout their lives. The
Group's core operations are supported by an extensive distribution
network, enabling delivery to stores and homes, a sourcing office
in Hong Kong and a state-of-the-art repair facility in Newark,
UK.
Our brands include Currys PC World and Carphone Warehouse in the
UK & Ireland and iD Mobile in the UK; Elkjøp, Elgiganten and
Gigantti in the Nordics; and Kotsovolos in Greece. Our Dixons
Travel brand has a presence across several UK airports as well as
in Dublin and Oslo, and our services are provided through Team
Knowhow.
Certain statements made in this announcement are
forward-looking. Such statements are based on current expectations
and are subject to a number of risks and uncertainties that could
cause actual results to differ materially from any expected future
events or results referred to in these forward-looking statements.
Unless otherwise required by applicable laws, regulations or
accounting standards, we do not undertake any obligation to update
or revise any forward-looking statements, whether as a result of
new information, future developments or otherwise. Information
contained on the Dixons Carphone plc website or the Twitter feed
does not form part of this announcement and should not be relied on
as such.
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