Expedited launch of digital self-service tools
empowers new and existing customers to continue serving
patients with minimal cash-flow disruption
INDIANAPOLIS, May 16, 2024
/PRNewswire/ -- Vyne Dental®, a leading provider of
dental revenue technologies, claims processing, and electronic
health information exchange for all-sized dental practices, emerged
from the recent Change Healthcare data breach as a vital lifeline
for the dental industry. The company expedited the launch of its
new digital, self-service experience to accelerate onboarding
upwards of 10,000 new customers within three weeks, enabling them
to continue serving patients with minimal cash-flow disruption.
"While Vyne Dental and our
customers were not directly impacted by the cyber incident, we
immediately sprang into action to support our industry and our
partners, as well as the broader network of practices that rely on
their solutions," said Steve
Roberts, Chief Executive Officer for Vyne. "Our top priority
was to ensure dental practices nationwide could continue delivering
their best care, even in the face of this unprecedented financial
challenge. "
To address the urgent need, Vyne Dental made significant
investments to expedite delivery of a new, self-service digital
experience that empowers prospective and existing customers to
independently manage onboarding, implementation and training. With
easy access to extensive resources from online training courses to
contextual guidance within the application to process improvement
webinars, customers can be as autonomous as they wish, while
maximizing the benefits they gain from Vyne Dental solutions.
Roberts added, "We acknowledge that some customers experienced
support delays as we brought so many new customers on board. We
wish to express our profound gratitude to all customers for their
patience and understanding as we innovated new solutions in
response to the crisis. Rest assured that any disruption to the
level of service Vyne Dental is known for was temporary. Our
commitment to a superior customer experience remains
steadfast."
As clients continue to optimize their use of Vyne Dental
solutions, the organization has taken specific steps in addition to
the new self-guided experience to ensure exceptional service:
- Scaled its workforce by adding permanent and temporary staff to
help new and existing customers with onboarding and support.
- Enhanced call management to more accurately route customers to
the proper support team in order to facilitate faster, more
efficient resolution for all customers.
- Expanded digital resources available to all customers that
empower process optimization and revenue growth initiatives within
their practices.
Vyne Dental has always taken an all-payer,
all-clearinghouse connectivity approach, which enabled the
organization to quickly adapt to the Change Healthcare crisis and
continue to process claims and payments for provider and payer
customers. The company continues to innovate in pursuit of its
vision for a real-time claims and payment resolution network that
engages patients, practices and payers to accelerate payments and
reduce write-offs and patient debt, while delivering a convenient,
transparent patient experience.
About Vyne Dental
Vyne Dental provides end-to-end revenue acceleration by engaging
practices, payers and patients via vendor-neutral connectivity,
claims and attachment management, and the facilitation of secure
communications solutions. Vyne Dental is part of the
Vyne® family, an industry leader in healthcare
information exchange, revenue cycle management and communications.
We are leading a paradigm shift in the dental industry toward
real-time claims and payment resolution to improve provider and
payer financial performance while fostering patient satisfaction
and loyalty. Vyne Dental serves more than 800 hospitals and health
systems, 84,000 dental offices, and 800 plans and payers across
the United States. The company has
been named to the Inc. 5000 annual list of the nation's most
prestigious and fastest-growing private companies for 15
consecutive years. Learn more at vynedental.com.
© 2024 Napa EA/MEDX, LLC. All rights reserved.
https://vynedental.com/legal/
Media Contact:
Kim
Mohr
Amendola Communications for Vyne Dental
kmohr@acmarketingpr.com
949-322-3733
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SOURCE Vyne Dental