Report states that Kore.ai leads
the way in the use of LLMs and GenAI for conversational AI and puts
modern AI to work, safely and responsibly at scale
ORLANDO,
Fla., May 17, 2024 /PRNewswire/ -- Kore.ai, a
leader in enterprise conversational and generative AI platform
technology, today announced it has been named a "Leader" in The
Forrester Wave™: Conversational AI for Customer Service, Q2 2024.
Kore.ai was evaluated alongside 13 other conversational AI
providers, and ranked as a Leader with the highest score in
the "Current Offering" category.
Providers were evaluated against 23 criteria. Kore.ai received
the top-scores possible in the Vision, Roadmap and Partner
Ecosystem criteria (in the "Strategy" category) as well as in the
Language Models and Generative AI support, Orchestration of AI
Assets, Omnichannel, Digital User Experience, Voice Support, Answer
Management, Business Insights and Trust, Security and Privacy
criteria (in the "Current Offering" category).
"AI is a deeply transformative technology that can profoundly
impact the enterprise in many ways. We have demonstrated the
positive impact of AI through our ability to anticipate market
needs and consistently deliver at scale. The recognition from
Forrester validates our robust platform strengths, vision and
commitment to innovation," said Raj Koneru, CEO and Founder of
Kore.ai.
The Forrester Wave on Conversational AI for Customer Service
evaluated 14 top vendors. Vendors in this market achieve
differentiation through mastering the art of orchestrating multiple
AI assets to deliver smarter, more useful chatbots and intelligent
virtual assistants (IVAs). (Access a complimentary copy of the
report for more information).
"Kore.ai's offering moves from strength to strength, with
leading omnichannel features, modern security and trust
capabilities, and an excellent digital user experience. Reference
customers praised the company's development tools and prebuilt
applications. Kore.ai injects modern AI into many customer service
use cases, making it a good fit for companies wanting AI
capabilities across the contact center," the Forrester report
stated.
In its recent global customer conference, Kore.ai
Konversations 2024, the company brought together over 200
leading enterprises to discuss the landscape of AI. There, senior
executives endorsed the company's vision, comprehensive platform
capabilities, innovation roadmap and how it's enabling them to
achieve their business objectives.
This recognition by Forrester is the latest in a series of
rankings by analyst firms for Kore.ai. The company was named a
Leader in the Gartner® Magic Quadrant™ for Enterprise
Conversational AI Platforms in 2022 and 2023, along with being
positioned as a Leader consistently in the Everest PEAK Matrix, IDC
MarketScape, ISG Provider Lens, Aragon Research Globe in their
respective Conversational AI reports as well as in the G2 Crowd
Intelligent Virtual Assistants and Bot Platforms categories.
About Kore.ai
Kore.ai is a leading provider of advanced AI with a decade of
experience in helping enterprises realize business value through
the safe and responsible use of AI. The company's innovative
platform, no-code tools and solutions are used to deliver
end-to-end customer and employee experiences from automated to
human assisted and to build generative AI enabled applications.
Kore.ai takes an open approach allowing companies to choose the
LLMs and infrastructure that best meet their business needs.
Trusted by over 200 partners and 400 Fortune 2000 companies,
Kore.ai helps them navigate their AI strategies. The company has a
strong patent portfolio in the AI space and has been recognized as
a leader and an innovator by top analysts. Headquartered in Orlando
Kore.ai has a network of offices to support customers including in
India, the UK, Middle East, Japan, South
Korea, and Europe.
Visit Kore.ai to learn more.
Media Contact
Diana
Bost
diana.bost@fusionpr.com
(732) 616-9643
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SOURCE Kore.ai