SpotOn Recognized for Best Support & Highest User Adoption in G2’s Summer 2024 Grid Report for Restaurant Point-of-Sale
July 09 2024 - 8:00AM
Business Wire
Industry Leader Excels in Ease of Use and User
Adoption Among Top Competitors
- According to user reviews, SpotOn was awarded Best Support and
Highest User Adoption in Small Business Restaurant POS
- SpotOn received the highest marks among its competition across
categories, including quality of support, ease of use, and user
adoption
SpotOn, a leading provider of cloud-based point-of-sale (POS)
systems, received significant accolades in the Summer 2024 Grid®
Report for Restaurant POS.
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SpotOn’s hands-on service and support,
including custom menu builds and on-site implementation, make it
the preferred choice for time-strapped restaurants looking to
upgrade their point-of-sale technology quickly and painlessly.
(Photo: Business Wire)
Most notably, SpotOn was awarded Best Support and Highest User
Adoption among its restaurant competitors, solidifying its position
as a premier choice for restaurant owners and operators.
The comprehensive G2 report compares SpotOn against its top
competitors, revealing that SpotOn ranks equally or higher in most
major categories. Among the newly recognized "Big 4" cloud-based
POS systems for restaurants — Toast, Square, Clover, and SpotOn —
SpotOn is the undisputed leader in Quality of Support and Ease of
Use. The 2024 Summer G2 Restaurant Grid places SpotOn Restaurant as
number 3 out of 27 competitors, demonstrating its superior
performance and customer satisfaction.
SpotOn’s hands-on service and support, including custom menu
builds, and on-site implementation, make it the preferred choice
for time-strapped restaurants looking to upgrade their
point-of-sale technology quickly and painlessly.
“SpotOn support was a huge factor in making the switch because
you call in, you speak to a human in minutes or sometimes less than
a minute, and 9/10 times your problem is solved very quickly so you
can get back to running your restaurant. SpotOn support is always
available, and when they say they will call you back, they actually
do. Time to time, they even call a few days after to ensure the
problem is still fixed.” - Connor Perry, Tuscano's Italian
Kitchen
“SpotOn's customer service helpdesk has the ability to connect
quickly and resolve any issues that arise. Everyone I have spoken
with at SpotOn genuinely seems happy and eager to help make my
business thrive.“ - Tony Grimes, Figueroa Mountain Brewing
G2 shows SpotOn outperforming competitors in average user
ratings across key areas, including:
- Industry Best Support: SpotOn outperforms Toast, Square
for Restaurants, and Clover in Quality of Support.
- Usability: SpotOn outperforms Toast, Square for
Restaurants, and Clover in Ease of Use.
- Implementation and Adoption: SpotOn outperforms Toast in
Ease of Setup and outperforms Toast, Square for Restaurants, and
Clover in User Adoption.
As it steadily climbed the charts to the top spot, SpotOn
continued to support operators working to manage rising costs, grow
their revenue, and improve both employee and guest experiences. The
company attributes its success to its commitment to helping
restaurateurs tackle an ever-growing list of challenges needed to
thrive.
- Earlier this year, SpotOn released Marketing Assist, the first
automated, AI-enabled restaurant marketing solution for email and
social media campaigns.
- SpotOn was named to Fast Company’s Most Innovative Companies
List recognized for transforming the restaurant industry with
profit-driving solutions.
- Last week, SpotOn became the newest addition to the US Foods®
CHECK® Business Tools Program, bringing restaurants the technology
they need with a personal touch.
“Our clients are at the heart of everything we do, and their
success is our success. The G2 recognition for Best Support and
Best Adoption reflects our unwavering dedication to providing
solutions that truly meet the needs of today’s restaurant owner and
operator,” said Kevin Bryla, Chief Marketing Officer and Head of
Customer Experience at SpotOn. “Knowing that our efforts are valued
and appreciated by our clients inspires us to keep pushing the
boundaries of what’s possible for the future of restaurant
technology.”
To ensure their clients’ success, SpotOn provides
industry-leading, personalized service to support owners and
operators throughout the partnership and ensure the restaurant is
able to make the best use of its tech stack. Throughout the
onboarding and activation phases, SpotOn empowers clients with
in-depth training and procedures, including in-person and live,
online training, webinars, and an extensive portfolio of
documentation and videos. Throughout the life of the partnership,
support is available 24/7 with real-time phone support, automated
help desk and email assistance, and an archive of product-specific
FAQs, forums, and articles.
About SpotOn
SpotOn is one of the leading software and payment companies,
providing the technology and support that helps local businesses —
and the people who run them — to succeed on their own terms. Known
for its flexible, cloud-based technology and personalized support,
SpotOn offers an end-to-end platform to accept payments, boost
revenue, streamline operations, and create exceptional guest
experiences. From seamless and efficient point-of-sale systems to
integrated restaurant management solutions, SpotOn builds
technology that "works the way you work" and backs it up with a
24/7 team of experts that make sure it always does — with fairness,
flexibility, and a personal touch. For more information, visit
www.spoton.com.
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Megan Palmer MPalmer@spoton.com 410-262-7349